TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from great service simple directions for filing your taxes. I believe i made the right choice.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy Easy to follow, as I do not have a difficult tax return. The Learn More areas are very helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Love Turbo Tax We've used Turbo Tax for several years now. Our taxes are pretty simple, and this has saved us a lot of money by not needing an accountant. The system guides you through questions you might not even think to ask. This year and last year we were able to take the standard deduction, but we will continue to use Turbo Tax. We are solid customers!
Date published: 2022-02-25
Rated 3 out of 5 by from Beware of the "help" I saw the commercials on TV for Live and they showed their experts happy to help with difficult returns. Instead of paying someone I decided to use this service. I had a timber sale in a different state, costs, and a grant. The first three live people who helped me didn't know anything. We read the Turbo Tax help guide together. None of "us" could figure it out. I'd hang up and call right back to the next person. Why am I paying for someone to direct me to the guide and they can't explain it? It would be nice if they could say "I don't know." Then direct me to someone who can OR have someone call me. The 4th person I talked to finally got me a better idea. While not the best answer it gave me enough to figure it out. I was really disappointed that the live help was quick to show me how to look up an answer. I thought I was paying for THE answer. Let alone, as I said, they didn't know and just wanted me to say "ok" and leave them a positive review. The final person I talked to after I was ready to file was a "20 Year CPA." He was professional, took the time to review what I spent way too much time with a live person to get done. Confirmed that it looked good and then I filed. I'm not sure I'd use this service if I could go back and do it over again. Cheaper than a CPA but was the time and uncertainty worth it?
Date published: 2022-02-25
Rated 5 out of 5 by from I WANT TO MARRY TURBO TAX IT'S ALWAYS SO HELPFUL, DOESN'T CONFUSE ME, AND IT ALLOWS ME TO USE MY RETURN MY PAY. TURBO TAX, PLEASE MARRY ME.
Date published: 2022-02-25
Rated 5 out of 5 by from Very easy to use Started my own business. TurboTax made filing easy.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is awesome it was fast and easy Turbo tax was fast and easy I enjoy the convenience of doing taxes at home
Date published: 2022-02-25
Rated 5 out of 5 by from Quick and efficient Step by step process allowed for a detailed explanation of each situation that helped me get the most out of my refund.
Date published: 2022-02-25
Rated 5 out of 5 by from Easiest way to do taxes! made it absolutely easy and simple to do self employed taxes! thank you turbo tax!
Date published: 2022-02-25
Rated 3 out of 5 by from Added fees in the end They advertised that you could use your refund to pay your filing fees. It wasn't until I was about to file that they showed that its only free of you pay for their "premium service" for an additional $44. I just paid with my ATM because I'm not paying them an extra $44 processing fee. That's ridiculous.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7783
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great service simple directions for filing your taxes. I believe i made the right choice.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy Easy to follow, as I do not have a difficult tax return. The Learn More areas are very helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Love Turbo Tax We've used Turbo Tax for several years now. Our taxes are pretty simple, and this has saved us a lot of money by not needing an accountant. The system guides you through questions you might not even think to ask. This year and last year we were able to take the standard deduction, but we will continue to use Turbo Tax. We are solid customers!
Date published: 2022-02-25
Rated 3 out of 5 by from Beware of the "help" I saw the commercials on TV for Live and they showed their experts happy to help with difficult returns. Instead of paying someone I decided to use this service. I had a timber sale in a different state, costs, and a grant. The first three live people who helped me didn't know anything. We read the Turbo Tax help guide together. None of "us" could figure it out. I'd hang up and call right back to the next person. Why am I paying for someone to direct me to the guide and they can't explain it? It would be nice if they could say "I don't know." Then direct me to someone who can OR have someone call me. The 4th person I talked to finally got me a better idea. While not the best answer it gave me enough to figure it out. I was really disappointed that the live help was quick to show me how to look up an answer. I thought I was paying for THE answer. Let alone, as I said, they didn't know and just wanted me to say "ok" and leave them a positive review. The final person I talked to after I was ready to file was a "20 Year CPA." He was professional, took the time to review what I spent way too much time with a live person to get done. Confirmed that it looked good and then I filed. I'm not sure I'd use this service if I could go back and do it over again. Cheaper than a CPA but was the time and uncertainty worth it?
Date published: 2022-02-25
Rated 5 out of 5 by from I WANT TO MARRY TURBO TAX IT'S ALWAYS SO HELPFUL, DOESN'T CONFUSE ME, AND IT ALLOWS ME TO USE MY RETURN MY PAY. TURBO TAX, PLEASE MARRY ME.
Date published: 2022-02-25
Rated 5 out of 5 by from Very easy to use Started my own business. TurboTax made filing easy.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo tax is awesome it was fast and easy Turbo tax was fast and easy I enjoy the convenience of doing taxes at home
Date published: 2022-02-25
Rated 5 out of 5 by from Quick and efficient Step by step process allowed for a detailed explanation of each situation that helped me get the most out of my refund.
Date published: 2022-02-25
Rated 5 out of 5 by from Easiest way to do taxes! made it absolutely easy and simple to do self employed taxes! thank you turbo tax!
Date published: 2022-02-25
Rated 3 out of 5 by from Added fees in the end They advertised that you could use your refund to pay your filing fees. It wasn't until I was about to file that they showed that its only free of you pay for their "premium service" for an additional $44. I just paid with my ATM because I'm not paying them an extra $44 processing fee. That's ridiculous.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7783