TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Excellent Product Product wonderfully designed. Excellent from top to bottom.
Date published: 2021-03-05
Rated 5 out of 5 by from Always a great experience We've used Turbo Tax for years and always have a very good experience. The product is well priced and easy to use.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is awesome! Kathy from up-upstate NY (Lake Placid area) was just super! She was patient, knowledgeable, and didn't make me feel dumb! She made everything so easy to complete, and I'm confident that my taxes were done correctly - pronto!
Date published: 2021-03-05
Rated 4 out of 5 by from First year with problem in many years. Myself and significant other have been using turbo tax for many years and this is the first year we have had a problem. She uses a Mac and I a PC. No cd rom on hers, no problem last year, just downloaded. This year was changed and could not download and activate? Not sure why they changed but was told we have to both either use cd, or download? Still not sure if it has been taken care of yet, but still trying?
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo Tax is terrible!! They charged me a huge fee just because I am "self employed" through door dash. They charged my husband a huge fee because he has a retirement plan. How are you gonna add on an extra 250 dollars just because someone is saving money? I had more than enough deductions to take out of my taxes. I would have only owed 30 dollars. But I owed 280 dollars because I am self employeed? That's not right. They are taking money from people.
Date published: 2021-03-05
Rated 1 out of 5 by from Won't use the online option again. I have always purchased the Turbo Tax disk and used the app. It would load my info from last year and there were no additional fees. This year, the online option did not load my old info, even after uploading last year's return as suggested. I was bombarded with requests to upgrade my package, and it was not made clear I had to pay $40 just for the privilege of paying the already over-priced $60 option out of my return. Felt like a scam. Terribly disappointed and will not use the online option again.
Date published: 2021-03-05
Rated 5 out of 5 by from Wonderful Simplistic and easy to navigate and will definitely use again!
Date published: 2021-03-05
Rated 4 out of 5 by from As a New Business Owner, I learned a lot Really enjoyed the product. I wish there was a little more detail on required forms
Date published: 2021-03-05
Rated 5 out of 5 by from Quick and easy The process was quick and easy to complete. I will use again.
Date published: 2021-03-05
Rated 3 out of 5 by from It's Not Free Other than the charge at the end, which was unexpected. The experience was GREAT!
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7780
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Excellent Product Product wonderfully designed. Excellent from top to bottom.
Date published: 2021-03-05
Rated 5 out of 5 by from Always a great experience We've used Turbo Tax for years and always have a very good experience. The product is well priced and easy to use.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is awesome! Kathy from up-upstate NY (Lake Placid area) was just super! She was patient, knowledgeable, and didn't make me feel dumb! She made everything so easy to complete, and I'm confident that my taxes were done correctly - pronto!
Date published: 2021-03-05
Rated 4 out of 5 by from First year with problem in many years. Myself and significant other have been using turbo tax for many years and this is the first year we have had a problem. She uses a Mac and I a PC. No cd rom on hers, no problem last year, just downloaded. This year was changed and could not download and activate? Not sure why they changed but was told we have to both either use cd, or download? Still not sure if it has been taken care of yet, but still trying?
Date published: 2021-03-05
Rated 1 out of 5 by from Turbo Tax is terrible!! They charged me a huge fee just because I am "self employed" through door dash. They charged my husband a huge fee because he has a retirement plan. How are you gonna add on an extra 250 dollars just because someone is saving money? I had more than enough deductions to take out of my taxes. I would have only owed 30 dollars. But I owed 280 dollars because I am self employeed? That's not right. They are taking money from people.
Date published: 2021-03-05
Rated 1 out of 5 by from Won't use the online option again. I have always purchased the Turbo Tax disk and used the app. It would load my info from last year and there were no additional fees. This year, the online option did not load my old info, even after uploading last year's return as suggested. I was bombarded with requests to upgrade my package, and it was not made clear I had to pay $40 just for the privilege of paying the already over-priced $60 option out of my return. Felt like a scam. Terribly disappointed and will not use the online option again.
Date published: 2021-03-05
Rated 5 out of 5 by from Wonderful Simplistic and easy to navigate and will definitely use again!
Date published: 2021-03-05
Rated 4 out of 5 by from As a New Business Owner, I learned a lot Really enjoyed the product. I wish there was a little more detail on required forms
Date published: 2021-03-05
Rated 5 out of 5 by from Quick and easy The process was quick and easy to complete. I will use again.
Date published: 2021-03-05
Rated 3 out of 5 by from It's Not Free Other than the charge at the end, which was unexpected. The experience was GREAT!
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7780