TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is awesome Great instructions. Easy to use. Accurate. Good help.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Easy to use except when it came to the part about using a service code for 20% off that I had received in the mail. Never saw a place to enter the code nor when I asked the question did I find it. It gave about 8 pages to look through with no answer. Called and talked with someone and she sent me a link to try to get the 20% refunded. NOT USER FRIENDLY ON APPLYING FOR THAT EITHER.
Date published: 2022-03-31
Rated 2 out of 5 by from Wasn't what I expected Intention and expectation was that I would be able to import the information from my 1099. After almost 30 minutes on the phone with Anthony, he said there was a bug in the software and I would not be able to import my data. VERY disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from great tool A very good experience. Very easy to understand and if problems arose solving them took very little time.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Taxes I enjoyed doing my taxes. I had an experience of my life.
Date published: 2022-03-31
Rated 4 out of 5 by from It does most of what I need without too much pain The first issue I had was with Gusto's integration with TurboTax.. I already had 2021 TurboTax installed, with my info imported from last year, when I used the link from my email into Gusto. All it led me to was a way to purchase TurboTax and (presumably) download the W-2 info into it. It should allow the user to add the info to a current TurboTax instance. I also ran into the "Schedule 8812: advance amount must be entered" message, with no clue what it was talking about. A web search told me I needed to enter a zero into the displayed box. I hope TurboTax is already working on a fix that will benefit people who haven't started yet.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Amazing attention and help. Available at anytime. Highly recommend.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome!! Always a wonderful experience with TurboTax! Super easy to use!
Date published: 2022-03-31
Rated 4 out of 5 by from Did the job I had two different ones. First one did not help. Second one did awesome.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo taxes was excellent It was something new to me the online but it was a fun experience
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7774
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome Great instructions. Easy to use. Accurate. Good help.
Date published: 2022-03-31
Rated 4 out of 5 by from Turbo Tax Easy to use except when it came to the part about using a service code for 20% off that I had received in the mail. Never saw a place to enter the code nor when I asked the question did I find it. It gave about 8 pages to look through with no answer. Called and talked with someone and she sent me a link to try to get the 20% refunded. NOT USER FRIENDLY ON APPLYING FOR THAT EITHER.
Date published: 2022-03-31
Rated 2 out of 5 by from Wasn't what I expected Intention and expectation was that I would be able to import the information from my 1099. After almost 30 minutes on the phone with Anthony, he said there was a bug in the software and I would not be able to import my data. VERY disappointed.
Date published: 2022-03-31
Rated 5 out of 5 by from great tool A very good experience. Very easy to understand and if problems arose solving them took very little time.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Taxes I enjoyed doing my taxes. I had an experience of my life.
Date published: 2022-03-31
Rated 4 out of 5 by from It does most of what I need without too much pain The first issue I had was with Gusto's integration with TurboTax.. I already had 2021 TurboTax installed, with my info imported from last year, when I used the link from my email into Gusto. All it led me to was a way to purchase TurboTax and (presumably) download the W-2 info into it. It should allow the user to add the info to a current TurboTax instance. I also ran into the "Schedule 8812: advance amount must be entered" message, with no clue what it was talking about. A web search told me I needed to enter a zero into the displayed box. I hope TurboTax is already working on a fix that will benefit people who haven't started yet.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome Amazing attention and help. Available at anytime. Highly recommend.
Date published: 2022-03-31
Rated 5 out of 5 by from TurboTax is awesome!! Always a wonderful experience with TurboTax! Super easy to use!
Date published: 2022-03-31
Rated 4 out of 5 by from Did the job I had two different ones. First one did not help. Second one did awesome.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo taxes was excellent It was something new to me the online but it was a fun experience
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7774