TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax makes tax filing better! When you have a question the help tools are easy to access and read. If you still have questions TurboTax has live agent chats to further assist. Not sure why anyone would try to file their taxes without TurboTax.
Date published: 2022-04-09
Rated 3 out of 5 by from Crashes on some Windows systems and it very slow I've been using Turbotax for over 20 years but the last two years (2020 and 2021) have been very frustrating because the system crashes or hangs up when it tries to install updates and I have to manually uninstall it and re-install with updates turned off in order to get it to work. (And when I tell Windows to uninstall it it failes.) I then go to another computer, which has a very limited capacity but somehow will (eventually) load the return and submit it. Turbotax help has been of no help whatsoever. I developed software for over 40 years and I think I know the problem. Turbotax tries to make use of some Windows features that appear not to work on my system, despite the fact that I've had it checked out twice at local computer repair outlets. If they were truly professional software developers they would have more stand-alone capability instead of relying on obscure Windows features.
Date published: 2022-04-09
Rated 4 out of 5 by from TT for 2021 is somewhat confusing Been using TT exclusively for about 14 years now. Has been basically an effortless, smooth process until this year
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! Easy! TurboTax takes the stress out of filing! Easy to do! feel confident doing them myself!!! Highly recommend !!!
Date published: 2022-04-09
Rated 4 out of 5 by from Married vs Single This was our first year together and we could not compare married vs single, which is too bad, so we just had to believe Turbo Tax.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax made my life easier! Turbo walked me through all the steps, it was simple to follow along. I did enter my info manually only because I didn't have access to upload documents. I plan to use Turbo again next year.
Date published: 2022-04-09
Rated 4 out of 5 by from Great The actual tax instructions were a little difficult but my Tax preparer was amazing and quick
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Rating Using Turbo Tax was easy. They guided me throught each step and prepared all forms ad work sheet for me. I have used Turbo Tax for several years now and will continue because of their service and professional care I get. I recommend Turbo Tax for everyone to use.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is legit and awesome! I have used the software for the last 10 years and it makes is simple to do my taxes year after year.
Date published: 2022-04-09
Rated 5 out of 5 by from Great help from Helen at Turbo Tax! I was disappointed to not be able to do my own taxes this year because of new circumstances. But.....I am so happy that I got to know Helen while she helped me through the process. She is amazing.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 7771
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax makes tax filing better! When you have a question the help tools are easy to access and read. If you still have questions TurboTax has live agent chats to further assist. Not sure why anyone would try to file their taxes without TurboTax.
Date published: 2022-04-09
Rated 3 out of 5 by from Crashes on some Windows systems and it very slow I've been using Turbotax for over 20 years but the last two years (2020 and 2021) have been very frustrating because the system crashes or hangs up when it tries to install updates and I have to manually uninstall it and re-install with updates turned off in order to get it to work. (And when I tell Windows to uninstall it it failes.) I then go to another computer, which has a very limited capacity but somehow will (eventually) load the return and submit it. Turbotax help has been of no help whatsoever. I developed software for over 40 years and I think I know the problem. Turbotax tries to make use of some Windows features that appear not to work on my system, despite the fact that I've had it checked out twice at local computer repair outlets. If they were truly professional software developers they would have more stand-alone capability instead of relying on obscure Windows features.
Date published: 2022-04-09
Rated 4 out of 5 by from TT for 2021 is somewhat confusing Been using TT exclusively for about 14 years now. Has been basically an effortless, smooth process until this year
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome! Easy! TurboTax takes the stress out of filing! Easy to do! feel confident doing them myself!!! Highly recommend !!!
Date published: 2022-04-09
Rated 4 out of 5 by from Married vs Single This was our first year together and we could not compare married vs single, which is too bad, so we just had to believe Turbo Tax.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax made my life easier! Turbo walked me through all the steps, it was simple to follow along. I did enter my info manually only because I didn't have access to upload documents. I plan to use Turbo again next year.
Date published: 2022-04-09
Rated 4 out of 5 by from Great The actual tax instructions were a little difficult but my Tax preparer was amazing and quick
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax Rating Using Turbo Tax was easy. They guided me throught each step and prepared all forms ad work sheet for me. I have used Turbo Tax for several years now and will continue because of their service and professional care I get. I recommend Turbo Tax for everyone to use.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is legit and awesome! I have used the software for the last 10 years and it makes is simple to do my taxes year after year.
Date published: 2022-04-09
Rated 5 out of 5 by from Great help from Helen at Turbo Tax! I was disappointed to not be able to do my own taxes this year because of new circumstances. But.....I am so happy that I got to know Helen while she helped me through the process. She is amazing.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 7771