TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from User friendly It is always easy and user friendly. I understand what I am filling every time
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is extremely easy to work with My 2022 tax took a total of 1hr including the time it took me to locate some of the tax documents and download them. The instructions are very clear so most of the questions that come up during filing are answered on the same page. I also love that there are different ways to import your W2!
Date published: 2023-03-03
Rated 5 out of 5 by from Way easy Easy to do it and double check everything and free to use
Date published: 2023-03-03
Rated 3 out of 5 by from much more confusing this year each "expert" i chatted with had a different way of connecting with me. That seemed unsafe. The last 2 I chatted with gave me opposing advise. My oil royalties caused the most problems
Date published: 2023-03-03
Rated 5 out of 5 by from Turbotax is wonderful! Easy to use and simple! Turbotax is simple to use and very user friendly. It makes it so easy to complete our taxes every year.
Date published: 2023-03-03
Rated 5 out of 5 by from Fast and Easy Great process and very easy to use. Guided me through every step of the way.
Date published: 2023-03-03
Rated 4 out of 5 by from Helpful product, but overpriced The Turbo Tax preparation app is a helpful product but is overpriced and you have to know what you are doing to use it effectively. I don't like that there was an additional hidden fee for e-filing. I also investigated connecting bank accounts to itemize my business expenses and quickly decided against it because the software recommended that I list almost all of my expenses as business deductions, which is not correct and could have gotten me into a lot of trouble. I also don't like that the innocent spouse and injured spouse forms are in the same category. I accidentally started filling out the innocent spouse form and it took me 2 hours to figure out how to delete it so I could submit the correct injured spouse form. The software was still much easier to use than the free ones provided by irs.gov. I wish it were more transparent about pricing and specific additional forms.
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax is awesome! Its quick and easy to follow. It's a great program.
Date published: 2023-03-03
Rated 2 out of 5 by from Frustrated I've been using Turbo Tax for over a decade. It's mostly easy to use but gets into the weeds sometimes. What is the most frustrating is the amount the jack up the price for basic its starts off low and the next thing you know, your over $150.00 Time to start looking at alternatives. It doesn't pay to stick with them and be a loyal customer. Trust me... Move on.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo tax Turbo Tax is easy and quick. Very affordable from the convenience of my home
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7765
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from User friendly It is always easy and user friendly. I understand what I am filling every time
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo Tax is extremely easy to work with My 2022 tax took a total of 1hr including the time it took me to locate some of the tax documents and download them. The instructions are very clear so most of the questions that come up during filing are answered on the same page. I also love that there are different ways to import your W2!
Date published: 2023-03-03
Rated 5 out of 5 by from Way easy Easy to do it and double check everything and free to use
Date published: 2023-03-03
Rated 3 out of 5 by from much more confusing this year each "expert" i chatted with had a different way of connecting with me. That seemed unsafe. The last 2 I chatted with gave me opposing advise. My oil royalties caused the most problems
Date published: 2023-03-03
Rated 5 out of 5 by from Turbotax is wonderful! Easy to use and simple! Turbotax is simple to use and very user friendly. It makes it so easy to complete our taxes every year.
Date published: 2023-03-03
Rated 5 out of 5 by from Fast and Easy Great process and very easy to use. Guided me through every step of the way.
Date published: 2023-03-03
Rated 4 out of 5 by from Helpful product, but overpriced The Turbo Tax preparation app is a helpful product but is overpriced and you have to know what you are doing to use it effectively. I don't like that there was an additional hidden fee for e-filing. I also investigated connecting bank accounts to itemize my business expenses and quickly decided against it because the software recommended that I list almost all of my expenses as business deductions, which is not correct and could have gotten me into a lot of trouble. I also don't like that the innocent spouse and injured spouse forms are in the same category. I accidentally started filling out the innocent spouse form and it took me 2 hours to figure out how to delete it so I could submit the correct injured spouse form. The software was still much easier to use than the free ones provided by irs.gov. I wish it were more transparent about pricing and specific additional forms.
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax is awesome! Its quick and easy to follow. It's a great program.
Date published: 2023-03-03
Rated 2 out of 5 by from Frustrated I've been using Turbo Tax for over a decade. It's mostly easy to use but gets into the weeds sometimes. What is the most frustrating is the amount the jack up the price for basic its starts off low and the next thing you know, your over $150.00 Time to start looking at alternatives. It doesn't pay to stick with them and be a loyal customer. Trust me... Move on.
Date published: 2023-03-03
Rated 5 out of 5 by from Turbo tax Turbo Tax is easy and quick. Very affordable from the convenience of my home
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7765