TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Such a simple solution Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by from Fed return was great. State return was not great. Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by from Fed was great - CA was a disaster! Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Business I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by from Very Cumbersome and Obnoxious. Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by from Terrible Customer Service They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by from yes! great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
Rated 3 out of 5 by from Address issue for 8453-S for those without Printer I thought the preparation of taxes was very streamlined, and its helped out a lot until I needed to file. Once I had to print the E-file signature page, I kept running into problems with printing the paper through Adobe Acrobat. Taxes took 2 hrs, and the fighting to print the last page took a whole hour of fighting. You may want to create a download button instead of a print button for those who don't own a printer.
Date published: 2022-03-15
Rated 5 out of 5 by from Always amazing! Always impressed with TurboTax. Easy to use and very helpful!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is still excellent Let the software lead me through to insure total accuracy and promptness.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 7765
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Such a simple solution Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by from Fed return was great. State return was not great. Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by from Fed was great - CA was a disaster! Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by from Turbo Tax Business I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by from Very Cumbersome and Obnoxious. Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by from Terrible Customer Service They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by from yes! great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
Rated 3 out of 5 by from Address issue for 8453-S for those without Printer I thought the preparation of taxes was very streamlined, and its helped out a lot until I needed to file. Once I had to print the E-file signature page, I kept running into problems with printing the paper through Adobe Acrobat. Taxes took 2 hrs, and the fighting to print the last page took a whole hour of fighting. You may want to create a download button instead of a print button for those who don't own a printer.
Date published: 2022-03-15
Rated 5 out of 5 by from Always amazing! Always impressed with TurboTax. Easy to use and very helpful!
Date published: 2022-03-15
Rated 5 out of 5 by from TurboTax is still excellent Let the software lead me through to insure total accuracy and promptness.
Date published: 2022-03-15
All TurboTax® Offerings Reviews - Page 7765