TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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Rated 5 out of 5 by
PhreePhly from
Such a simple solution
Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by
LarryF77 from
Fed return was great. State return was not great.
Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by
LarryVEM from
Fed was great - CA was a disaster!
Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by
Linda 22 from
Turbo Tax Business
I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by
adahoppa from
Very Cumbersome and Obnoxious.
Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by
null from
Terrible Customer Service
They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by
kj10038 from
yes!
great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
Rated 3 out of 5 by
BeastModeBallet from
Address issue for 8453-S for those without Printer
I thought the preparation of taxes was very streamlined, and its helped out a lot until I needed to file. Once I had to print the E-file signature page, I kept running into problems with printing the paper through Adobe Acrobat. Taxes took 2 hrs, and the fighting to print the last page took a whole hour of fighting. You may want to create a download button instead of a print button for those who don't own a printer.
Date published: 2022-03-15
Rated 5 out of 5 by
Sjbow from
Always amazing!
Always impressed with TurboTax. Easy to use and very helpful!
Date published: 2022-03-15
Rated 5 out of 5 by
Simplisafe Customer from
TurboTax is still excellent
Let the software lead me through to insure total accuracy and promptness.
All TurboTax® Offerings Reviews - Page 7765
Date published: 2022-03-15
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
PhreePhly from
Such a simple solution
Simple to do. Thanks! The product's step by step approach to income and deductions is simple to follow.
Date published: 2022-03-15
Rated 4 out of 5 by
LarryF77 from
Fed return was great. State return was not great.
Federal return went smoothly and documentation was good. Oregon state return was a little confusing and not well documented.
Date published: 2022-03-15
Rated 2 out of 5 by
LarryVEM from
Fed was great - CA was a disaster!
Minimal to no guidance for handling CA PPP forgiveness and PTE elective tax. I had to hire an accountant to help as I wasn't able to get any tech support for TurboTax Business.
Date published: 2022-03-15
Rated 5 out of 5 by
Linda 22 from
Turbo Tax Business
I have used Turbo Tax Personal and Business for many years. Have always been very satisfied with the products.
Date published: 2022-03-15
Rated 1 out of 5 by
adahoppa from
Very Cumbersome and Obnoxious.
Had many errors, and the program did not give me any useful info to help clear problems. I had to delete my return and start from scratch to fix the problem. Also, you guys are shoving premium ads down my throat every other page. It is really obnoxious.
Date published: 2022-03-15
Rated 1 out of 5 by
null from
Terrible Customer Service
They want you to pay the $60 to upgrade before they will answer ANY tax related question even though their instructions are not clear. The customer service reps work at home and one that I got could not speak proper English. I spent over 3 hrs on the phone to work out technical issues because I unknowingly used another user name last year. What a hassle.
Date published: 2022-03-15
Rated 5 out of 5 by
kj10038 from
yes!
great job from Lydia she needs a raise !!! She's the best person I've ever worked with
Date published: 2022-03-15
Rated 3 out of 5 by
BeastModeBallet from
Address issue for 8453-S for those without Printer
I thought the preparation of taxes was very streamlined, and its helped out a lot until I needed to file. Once I had to print the E-file signature page, I kept running into problems with printing the paper through Adobe Acrobat. Taxes took 2 hrs, and the fighting to print the last page took a whole hour of fighting. You may want to create a download button instead of a print button for those who don't own a printer.
Date published: 2022-03-15
Rated 5 out of 5 by
Sjbow from
Always amazing!
Always impressed with TurboTax. Easy to use and very helpful!
Date published: 2022-03-15
Rated 5 out of 5 by
Simplisafe Customer from
TurboTax is still excellent
Let the software lead me through to insure total accuracy and promptness.
All TurboTax® Offerings Reviews - Page 7765
Date published: 2022-03-15