TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from I use TurboTax every year! Quick and easy to follow; step by step instructions; quick return
Date published: 2023-03-03
Rated 5 out of 5 by from Super easy to use! I had never done my taxes on my own I always paid somebody else to do it for me but being a first timer TurboTax made it very easy and possible for me to file alone! Not only that but they really did help me get the most out of my refund.
Date published: 2023-03-03
Rated 2 out of 5 by from Poor experience trying to use discount code I have a discount through my employer but the discount could not be applied online. I called and got great assistance from an associate who gave me a service code. I tried to apply the service code and that didn’t work either. I just ended up filing without it to avoid additional stress.
Date published: 2023-03-03
Rated 5 out of 5 by from Chat Was Very Helpful I used the chat feature for the first time to resolve an issue I could not find a solution to. The person I was chatting with helped me resolve the issue with in minutes allowing me to file my returns.
Date published: 2023-03-03
Rated 5 out of 5 by from Great Live Expert The live expert was extremely kind and patient with me even though I misread the documents. Really would reccommend this. And for me it was free!
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax has stepped up their game Ryan was absolutely wonderful for the finishing live chat. He was thorough, patient, and kind. Ryan was the highlight of my experience. Since I did my taxes early, TurboTax had incredible deals. I would recommend using TurboTax with the live help addition. My experience this year was much better than previous years. Cheers!
Date published: 2023-03-03
Rated 4 out of 5 by from Getting there I've never had any issues with TurboTax until last year. I was angry I never received my refund from 2021 but after speaking with their expert (Charles in my case) he helped point me in the right direction to get the situation amended. As an introvert I prefer little human contact on these matters. Glad I took a chance on LIVE
Date published: 2023-03-03
Rated 1 out of 5 by from Inform people that they cannot pay with return! You overcharge for live chat help for folks with self employment forms. You did not inform me that I could not pay with my tax return until AFTER I'd used your services and struggled for 5 hours. I was forced to use my remaining income on a $273 tax service. I am an underpaid student who barely makes minimum wage. Do better.
Date published: 2023-03-03
Rated 4 out of 5 by from TurboTax is good The forms are very easy in most cases. The price is a bit high.
Date published: 2023-03-03
Rated 5 out of 5 by from Nice It was made very simple to prepare the medical part
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7752
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I use TurboTax every year! Quick and easy to follow; step by step instructions; quick return
Date published: 2023-03-03
Rated 5 out of 5 by from Super easy to use! I had never done my taxes on my own I always paid somebody else to do it for me but being a first timer TurboTax made it very easy and possible for me to file alone! Not only that but they really did help me get the most out of my refund.
Date published: 2023-03-03
Rated 2 out of 5 by from Poor experience trying to use discount code I have a discount through my employer but the discount could not be applied online. I called and got great assistance from an associate who gave me a service code. I tried to apply the service code and that didn’t work either. I just ended up filing without it to avoid additional stress.
Date published: 2023-03-03
Rated 5 out of 5 by from Chat Was Very Helpful I used the chat feature for the first time to resolve an issue I could not find a solution to. The person I was chatting with helped me resolve the issue with in minutes allowing me to file my returns.
Date published: 2023-03-03
Rated 5 out of 5 by from Great Live Expert The live expert was extremely kind and patient with me even though I misread the documents. Really would reccommend this. And for me it was free!
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax has stepped up their game Ryan was absolutely wonderful for the finishing live chat. He was thorough, patient, and kind. Ryan was the highlight of my experience. Since I did my taxes early, TurboTax had incredible deals. I would recommend using TurboTax with the live help addition. My experience this year was much better than previous years. Cheers!
Date published: 2023-03-03
Rated 4 out of 5 by from Getting there I've never had any issues with TurboTax until last year. I was angry I never received my refund from 2021 but after speaking with their expert (Charles in my case) he helped point me in the right direction to get the situation amended. As an introvert I prefer little human contact on these matters. Glad I took a chance on LIVE
Date published: 2023-03-03
Rated 1 out of 5 by from Inform people that they cannot pay with return! You overcharge for live chat help for folks with self employment forms. You did not inform me that I could not pay with my tax return until AFTER I'd used your services and struggled for 5 hours. I was forced to use my remaining income on a $273 tax service. I am an underpaid student who barely makes minimum wage. Do better.
Date published: 2023-03-03
Rated 4 out of 5 by from TurboTax is good The forms are very easy in most cases. The price is a bit high.
Date published: 2023-03-03
Rated 5 out of 5 by from Nice It was made very simple to prepare the medical part
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7752