TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Was glitchy the last 2 years. 2019 had issues with updates and IRS. First time in years had to file by mail. 2020 worked better but still there is an unsolved problem with auto checking that the domestic LLC members are "not a real person", when in fact that is false. The check does not ever clear. It is providing false info to the IRS and State that you have to figure out how to fix manually on your own. No response from the help center. Even got a ticket #471380114. No resolution.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy It is always easy to follow the step by step process and it saves any information I want from previous years.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is very easy to use. This is a very user-friendly system. You can start and stop and pick right back up where you left off.
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is awesome! TurboTax is always easy and quick. I like knowing I have audit protection and that they look over my taxes to ensure everything is correct.
Date published: 2021-02-27
Rated 4 out of 5 by from helps a lot it help me a lot the only problem when i try to pay California software It keep saying invalid and a problem it will say edit and I did so many times and called customer service finally the supervisor help me I was able to take care of the problem nothing wrong with my t was just very frustrating but at least it was taken care of
Date published: 2021-02-27
Rated 2 out of 5 by from TurboTax has taken a step backward A few changes could really improve TurboTax 1) Navigation should not require going through the entire interview process for a section just to check on one thing. The input for a section should be summarized and editable. It seems like that used to be a capability within TurboTax. 2) It seems like the ability to compare inputs for a previous year to the current year is missing. This is the easiest way for a user to discover a mistake. 3) The font used within the program is difficult to read. It is too thin, to the point where it appears that part of the lettering is missing.
Date published: 2021-02-27
Rated 5 out of 5 by from Super helpful, kind, professional I had a lot of questions with self employment form and how to’s. I spoke to 2 different specialists, Lyndell and Denisha were so kind, friendly and knew exactly how to help me file my taxes. Didn’t feel rushed.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Happy! Easy to use. Took less time than any previous year to complete my taxes which are more complex due to an installment sale.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax makes everything so simple! I made a mistake the first time I tried to file electronically and I was able to talk to a very nice young man, Mike. He told me exactly what I needed to do to correct it and I just did that so hopefully it will go through this time. If not I know I can talk to someone that will help me.
Date published: 2021-02-27
Rated 5 out of 5 by from Great product!!! First time user. Never thought to do my taxes myself because I was afraid I wouldn't get it right. TurboTax is a dream!!! Easy, fast and straightforward!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7748
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Was glitchy the last 2 years. 2019 had issues with updates and IRS. First time in years had to file by mail. 2020 worked better but still there is an unsolved problem with auto checking that the domestic LLC members are "not a real person", when in fact that is false. The check does not ever clear. It is providing false info to the IRS and State that you have to figure out how to fix manually on your own. No response from the help center. Even got a ticket #471380114. No resolution.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy It is always easy to follow the step by step process and it saves any information I want from previous years.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is very easy to use. This is a very user-friendly system. You can start and stop and pick right back up where you left off.
Date published: 2021-02-27
Rated 5 out of 5 by from turbotax is awesome! TurboTax is always easy and quick. I like knowing I have audit protection and that they look over my taxes to ensure everything is correct.
Date published: 2021-02-27
Rated 4 out of 5 by from helps a lot it help me a lot the only problem when i try to pay California software It keep saying invalid and a problem it will say edit and I did so many times and called customer service finally the supervisor help me I was able to take care of the problem nothing wrong with my t was just very frustrating but at least it was taken care of
Date published: 2021-02-27
Rated 2 out of 5 by from TurboTax has taken a step backward A few changes could really improve TurboTax 1) Navigation should not require going through the entire interview process for a section just to check on one thing. The input for a section should be summarized and editable. It seems like that used to be a capability within TurboTax. 2) It seems like the ability to compare inputs for a previous year to the current year is missing. This is the easiest way for a user to discover a mistake. 3) The font used within the program is difficult to read. It is too thin, to the point where it appears that part of the lettering is missing.
Date published: 2021-02-27
Rated 5 out of 5 by from Super helpful, kind, professional I had a lot of questions with self employment form and how to’s. I spoke to 2 different specialists, Lyndell and Denisha were so kind, friendly and knew exactly how to help me file my taxes. Didn’t feel rushed.
Date published: 2021-02-27
Rated 5 out of 5 by from Very Happy! Easy to use. Took less time than any previous year to complete my taxes which are more complex due to an installment sale.
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax makes everything so simple! I made a mistake the first time I tried to file electronically and I was able to talk to a very nice young man, Mike. He told me exactly what I needed to do to correct it and I just did that so hopefully it will go through this time. If not I know I can talk to someone that will help me.
Date published: 2021-02-27
Rated 5 out of 5 by from Great product!!! First time user. Never thought to do my taxes myself because I was afraid I wouldn't get it right. TurboTax is a dream!!! Easy, fast and straightforward!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7748