TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Awesome and Very easy to file. Turbo Tax explained everything step by step and made it very easy to file.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Easy to use either in the step by step mode on direct form filling. Good help instructions when needed
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is awesome! Easy and no worries! This is my third year filing with turbotax, and I will not do my taxes anywhere else! I've had horrible experiences with tax preparers not telling me how much they charged me until my taxes are filed and I no longer have to deal with that!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is ok. It was still stressful doing my taxes, but I got them done with turbotax.
Date published: 2021-03-05
Rated 1 out of 5 by from Terrible Support I used the online help and was connected to Andrew. He tried to walk me through my question about a 1099-nec. He instructed me to delete some forms. In the process he instructed me to delete my entire business entry. He was then silent for a few moments and knew he had made a mistake, I ended up with a voucher for a measly $78. For the time an frustration this caused I should have been given a better compensation the voucher was a slap in the face. I called to talk to a manager, I was left on hold for 16 minutes and then was hung up on without having the chance to speak with someone. I had already provided my contact information, but no one reached out to help me. I have used turbo tax for 14 year I can believe they would treat a loyal customer so poorly.
Date published: 2021-03-05
Rated 4 out of 5 by from turbotax is slow turbotax is slow. turbotax is correct. i rate as 7 out of 10.
Date published: 2021-03-05
Rated 5 out of 5 by from turbo tax is sooo user friendly! love them! Every year i'm impressed with the simplicity of turbo tax online filing. Thank you for making it so simple!!!
Date published: 2021-03-05
Rated 5 out of 5 by from happy Mom loves doing her taxes with you. Always easy and accurate
Date published: 2021-03-05
Rated 4 out of 5 by from Some bugs but overall okay The TurboTax product works good as you are doing it but it is confusing at the end when you have to fix errors. I don't understand why I have to go to the actual long form to fix the errors. This has always been a problem with turbotax. This year after I got all done and sent my efile to the IRS, an error message came up that it did not send because I needed another update. I went to the "check for updates" and after the program downloaded and installed the update, it crashed. I had to go through a big hassle to finally send my taxes. I restarted my computer which brought the turbotax program back and I was able to send. It did bring some consternation as I thought I had lost all my hard work.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is one of the few things that make my life easier; particularly with respect to 2020
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7747
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Awesome and Very easy to file. Turbo Tax explained everything step by step and made it very easy to file.
Date published: 2021-03-05
Rated 5 out of 5 by from Easy to use Easy to use either in the step by step mode on direct form filling. Good help instructions when needed
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax is awesome! Easy and no worries! This is my third year filing with turbotax, and I will not do my taxes anywhere else! I've had horrible experiences with tax preparers not telling me how much they charged me until my taxes are filed and I no longer have to deal with that!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is ok. It was still stressful doing my taxes, but I got them done with turbotax.
Date published: 2021-03-05
Rated 1 out of 5 by from Terrible Support I used the online help and was connected to Andrew. He tried to walk me through my question about a 1099-nec. He instructed me to delete some forms. In the process he instructed me to delete my entire business entry. He was then silent for a few moments and knew he had made a mistake, I ended up with a voucher for a measly $78. For the time an frustration this caused I should have been given a better compensation the voucher was a slap in the face. I called to talk to a manager, I was left on hold for 16 minutes and then was hung up on without having the chance to speak with someone. I had already provided my contact information, but no one reached out to help me. I have used turbo tax for 14 year I can believe they would treat a loyal customer so poorly.
Date published: 2021-03-05
Rated 4 out of 5 by from turbotax is slow turbotax is slow. turbotax is correct. i rate as 7 out of 10.
Date published: 2021-03-05
Rated 5 out of 5 by from turbo tax is sooo user friendly! love them! Every year i'm impressed with the simplicity of turbo tax online filing. Thank you for making it so simple!!!
Date published: 2021-03-05
Rated 5 out of 5 by from happy Mom loves doing her taxes with you. Always easy and accurate
Date published: 2021-03-05
Rated 4 out of 5 by from Some bugs but overall okay The TurboTax product works good as you are doing it but it is confusing at the end when you have to fix errors. I don't understand why I have to go to the actual long form to fix the errors. This has always been a problem with turbotax. This year after I got all done and sent my efile to the IRS, an error message came up that it did not send because I needed another update. I went to the "check for updates" and after the program downloaded and installed the update, it crashed. I had to go through a big hassle to finally send my taxes. I restarted my computer which brought the turbotax program back and I was able to send. It did bring some consternation as I thought I had lost all my hard work.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is one of the few things that make my life easier; particularly with respect to 2020
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 7747