TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Very convinient tool to file income tax Excellent experience. The tools provide all the guidance necessary to understand how to file a tax return.
Date published: 2022-04-17
Rated 3 out of 5 by from Not seamless this was first year using turbotax for business. My only wish is that it would allow download from quickbooks online. Had i known this, i would have purchased the desktop version of both to begin with.
Date published: 2022-04-17
Rated 2 out of 5 by from Very costly and its not FREE You say its free, but you will not release anything unless I pay.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax's Tax Experts Were Very Helpful Can't say enough great things about my tax expert Stephen who assisted me for almost 2hrs, very patient and pragmatic. He explained the reasoning behind each adjustment.
Date published: 2022-04-17
Rated 2 out of 5 by from God I hate doing taxes and Turbo Tax does NOT help Constant upsell is annoying. Incessant whinning that it wants to send text messages to my nonexistant cell phone had me screaming at the computer.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is awesome Very easy no issues whatsoever I plan on using it in the future
Date published: 2022-04-17
Rated 1 out of 5 by from Predictable, Fixable Wording Problem You asked if I owned a home. I have a mortgage, so the bank owns my home. I had no idea what to do with the form having to do with mortgage interest payment, so I didn't enter it. If the "owning a home" step is covered in the cheap edition of TurboTax, I shouldn't have to pay out the nose for the more expensive version to address what is basically an error in wording.
Date published: 2022-04-17
Rated 2 out of 5 by from Lot's of challenges this year with the system!!!?! I struggled with the system this year. Difficulty setting up and then accessing when I needed it. Called for help from Turbo Tax staff but they admittedly could not resolve my issues. Luckily I just shut everything down, removed the software, and then re-started all over again! It mysteriously open and became accessible!?!?! Now I am having print any of my forms or copies of the tax documents that I needed!!!?!
Date published: 2022-04-17
Rated 1 out of 5 by from A Scam I filed all of the information myself, then they forced me to upgrade at the very end, then mad no changes to my entered information and charged me $100. This is slimey and I will never file with them again.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is the BEST!!! Excellent experience, easy to use and intuitive...just like the name implies!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 7733
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very convinient tool to file income tax Excellent experience. The tools provide all the guidance necessary to understand how to file a tax return.
Date published: 2022-04-17
Rated 3 out of 5 by from Not seamless this was first year using turbotax for business. My only wish is that it would allow download from quickbooks online. Had i known this, i would have purchased the desktop version of both to begin with.
Date published: 2022-04-17
Rated 2 out of 5 by from Very costly and its not FREE You say its free, but you will not release anything unless I pay.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax's Tax Experts Were Very Helpful Can't say enough great things about my tax expert Stephen who assisted me for almost 2hrs, very patient and pragmatic. He explained the reasoning behind each adjustment.
Date published: 2022-04-17
Rated 2 out of 5 by from God I hate doing taxes and Turbo Tax does NOT help Constant upsell is annoying. Incessant whinning that it wants to send text messages to my nonexistant cell phone had me screaming at the computer.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo tax is awesome Very easy no issues whatsoever I plan on using it in the future
Date published: 2022-04-17
Rated 1 out of 5 by from Predictable, Fixable Wording Problem You asked if I owned a home. I have a mortgage, so the bank owns my home. I had no idea what to do with the form having to do with mortgage interest payment, so I didn't enter it. If the "owning a home" step is covered in the cheap edition of TurboTax, I shouldn't have to pay out the nose for the more expensive version to address what is basically an error in wording.
Date published: 2022-04-17
Rated 2 out of 5 by from Lot's of challenges this year with the system!!!?! I struggled with the system this year. Difficulty setting up and then accessing when I needed it. Called for help from Turbo Tax staff but they admittedly could not resolve my issues. Luckily I just shut everything down, removed the software, and then re-started all over again! It mysteriously open and became accessible!?!?! Now I am having print any of my forms or copies of the tax documents that I needed!!!?!
Date published: 2022-04-17
Rated 1 out of 5 by from A Scam I filed all of the information myself, then they forced me to upgrade at the very end, then mad no changes to my entered information and charged me $100. This is slimey and I will never file with them again.
Date published: 2022-04-17
Rated 5 out of 5 by from TurboTax is the BEST!!! Excellent experience, easy to use and intuitive...just like the name implies!
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 7733