TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax awseome All their information was so helpful. It makes me feel very comfortable on filing my own taxes
Date published: 2022-02-24
Rated 1 out of 5 by from Change in Price from Basic $69 to Premier i I think you should make it clear when the price for basic increases from $69 to $169. Last year I had a similar experience and none of your representatives could explain why form was causing the price inrease. This year the first rep I talked to had me clear out and start over (which was completely unacceptable) I RE-ENTERED my data and I was again going to be charged $169. I chatted with a rep again and he at least was able to communicate that some form I was generating was causing the increase. He could not tell which one it was, but some form was causing the increase. This should be clearer on the input of forms. I don't mind paying the $69 fee but to increase to $169 and no one yet has explained to me which form or section is causing the increase is UNACCEPTABLE. I have used Turbo Tax for more than 15 years and like the tool, but this price differential is extremely frustrating.
Date published: 2022-02-24
Rated 5 out of 5 by from Thank you TurboTax!!! Turbo tax is easy to use; guides you through each step. Plus with Credit Karma it was free!!!
Date published: 2022-02-24
Rated 4 out of 5 by from Good I had called 2/22/22 talked with an agent she tried to help with the AGI didn't have any luck. So I had to go find my paperwork and finished out today 2/23/22
Date published: 2022-02-24
Rated 3 out of 5 by from Question Why is my previous year not available for auto fill? And why does it say I get one state return for free but then I am charged for it?
Date published: 2022-02-24
Rated 4 out of 5 by from dropped 1 star it used to be easier ...how confusing on the end....
Date published: 2022-02-24
Rated 5 out of 5 by from easy as long as you follow the prompts and answer the questions it is so easy
Date published: 2022-02-24
Rated 5 out of 5 by from I love it This is my second time filing my taxes myself. Every year it is more simple.
Date published: 2022-02-24
Rated 5 out of 5 by from awesome quick and easy straight to the point.turbo tax is the way to go
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is amazing I've used turbo tax for 5 years its so easy and cheap!!! Wouldn't use anything or anyone else!!!
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7711
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax awseome All their information was so helpful. It makes me feel very comfortable on filing my own taxes
Date published: 2022-02-24
Rated 1 out of 5 by from Change in Price from Basic $69 to Premier i I think you should make it clear when the price for basic increases from $69 to $169. Last year I had a similar experience and none of your representatives could explain why form was causing the price inrease. This year the first rep I talked to had me clear out and start over (which was completely unacceptable) I RE-ENTERED my data and I was again going to be charged $169. I chatted with a rep again and he at least was able to communicate that some form I was generating was causing the increase. He could not tell which one it was, but some form was causing the increase. This should be clearer on the input of forms. I don't mind paying the $69 fee but to increase to $169 and no one yet has explained to me which form or section is causing the increase is UNACCEPTABLE. I have used Turbo Tax for more than 15 years and like the tool, but this price differential is extremely frustrating.
Date published: 2022-02-24
Rated 5 out of 5 by from Thank you TurboTax!!! Turbo tax is easy to use; guides you through each step. Plus with Credit Karma it was free!!!
Date published: 2022-02-24
Rated 4 out of 5 by from Good I had called 2/22/22 talked with an agent she tried to help with the AGI didn't have any luck. So I had to go find my paperwork and finished out today 2/23/22
Date published: 2022-02-24
Rated 3 out of 5 by from Question Why is my previous year not available for auto fill? And why does it say I get one state return for free but then I am charged for it?
Date published: 2022-02-24
Rated 4 out of 5 by from dropped 1 star it used to be easier ...how confusing on the end....
Date published: 2022-02-24
Rated 5 out of 5 by from easy as long as you follow the prompts and answer the questions it is so easy
Date published: 2022-02-24
Rated 5 out of 5 by from I love it This is my second time filing my taxes myself. Every year it is more simple.
Date published: 2022-02-24
Rated 5 out of 5 by from awesome quick and easy straight to the point.turbo tax is the way to go
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is amazing I've used turbo tax for 5 years its so easy and cheap!!! Wouldn't use anything or anyone else!!!
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7711