TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Confusing in some cases TurboTax is great if you have no life changes in the past year. But it's not handling changing cases well: 1. I sold my original primary house and bought another one as primary house. I can't find anyplace to indicate my house purchase. So I just added a new loan. During the smart check, Turbotax ask me to input refinance fee. Well, it's not a refinance. 2. In my stock sell, TurboTax ask me to input line 25 column b from my 1098. There is no such line and column mark in my 1098.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbotax is helpful This year, was more confusing. Explanations about some entries was not detailed enough to make fairly easy determinations as in the past. Some tax laws have changed this year resulting in confusion. Hopefully, next year will be better. I needed much more help from Live chat and a phone call to make sure the two tax experts and I understood what was being done. I don't think I've had to use use much assistance before, but I'm glad help was available. They both persisted until things looked right. I hope it is!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was so easy to use Turbo tax was so easy to use. It was so easy my 20 year old daughter did her own taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from This is why I stay using TurboTax! I was assisted by a live agent name Jeffery! He was great! Helped me understand the whole process, was there step by step guiding me and assisting me with anything I had questions about. This is why I stay using turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Very good It was very good and fairly easy. Support was helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from User Friendly Very easy to navigate. Convenient that my info is transferred throughout the process and between federal & state returns. Cons: 1. It let me somehow enter info from my stockbroker twice, creating an error in taxes owed that I had to go back and correct. 2. When I went back to TurboTax after taking a break, or went back to review a section, I had to go through too many steps all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Great app Great app easy to use. I've been using it for many years now
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax was okay. They should make it easier to change payment options. $40 charge to take payment from your tax return isn't shown until the very end with no easy edit to change your payment option from there. probably won't use next year
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect! TurboTax is very easy to understand, use and navigate.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walked me through entering all my information. I had 2 problems I could not resolve and I called TurboTax and they were able to resolve the problem. The support people were very knowledgeable and courteous.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 771
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Confusing in some cases TurboTax is great if you have no life changes in the past year. But it's not handling changing cases well: 1. I sold my original primary house and bought another one as primary house. I can't find anyplace to indicate my house purchase. So I just added a new loan. During the smart check, Turbotax ask me to input refinance fee. Well, it's not a refinance. 2. In my stock sell, TurboTax ask me to input line 25 column b from my 1098. There is no such line and column mark in my 1098.
Date published: 2021-05-17
Rated 4 out of 5 by from Turbotax is helpful This year, was more confusing. Explanations about some entries was not detailed enough to make fairly easy determinations as in the past. Some tax laws have changed this year resulting in confusion. Hopefully, next year will be better. I needed much more help from Live chat and a phone call to make sure the two tax experts and I understood what was being done. I don't think I've had to use use much assistance before, but I'm glad help was available. They both persisted until things looked right. I hope it is!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax was so easy to use Turbo tax was so easy to use. It was so easy my 20 year old daughter did her own taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from This is why I stay using TurboTax! I was assisted by a live agent name Jeffery! He was great! Helped me understand the whole process, was there step by step guiding me and assisting me with anything I had questions about. This is why I stay using turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Very good It was very good and fairly easy. Support was helpful.
Date published: 2021-05-17
Rated 4 out of 5 by from User Friendly Very easy to navigate. Convenient that my info is transferred throughout the process and between federal & state returns. Cons: 1. It let me somehow enter info from my stockbroker twice, creating an error in taxes owed that I had to go back and correct. 2. When I went back to TurboTax after taking a break, or went back to review a section, I had to go through too many steps all over again.
Date published: 2021-05-17
Rated 5 out of 5 by from Great app Great app easy to use. I've been using it for many years now
Date published: 2021-05-17
Rated 3 out of 5 by from Turbo Tax was okay. They should make it easier to change payment options. $40 charge to take payment from your tax return isn't shown until the very end with no easy edit to change your payment option from there. probably won't use next year
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect! TurboTax is very easy to understand, use and navigate.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is fantastic. TurboTax walked me through entering all my information. I had 2 problems I could not resolve and I called TurboTax and they were able to resolve the problem. The support people were very knowledgeable and courteous.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 771