TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from Too rigid and does not offer Form 8275 I'm a tax attorney and used TurboTax for my personal return. TurboTax does not allow annotations, explanations to entries, or Form 8275. These are limits which are frustrating and may lead to unnecessary audits. Unless your situation is 100% cookie-cutter, go to a CPA to have your return prepared because TurboTax doesn't allow for any nuance or explanation.
Date published: 2021-03-07
Rated 5 out of 5 by from I mostly Love Turbo Tax Everything goes well as you go through the various sections, however, I wish there was some way to just state at the beginning all income is retirement income and skip over all the other "income" sections.
Date published: 2021-03-07
Rated 4 out of 5 by from TurboTax is good, but could be great INTUIT needs to work with the IRS to automatically start the taxpayer returns with what the IRS already has. Having to retype all of those income forms is arduous and given that it is manual, raises the chance for errors. If #1 above is not possible, then TT needs to work to improve the import functions for the 1099 forms, state refunds, etc. As much automation as possible. It should be TT's goal to have the manual entry of data as close to 0 as possible. Finally, the mortgage interest process is a mess. I did enjoy the 'Hold On!' instructions that tried to help the process but given the high number of refinances, this needs to improve.
Date published: 2021-03-07
Rated 4 out of 5 by from Really Love Turbo Tax It's a little troublesome to do your taxes but Turbo Tax eases the mind
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo tax is awesome ! The step by step was easy to follow.... only thing I was not a fan of, thought I would only be paying $35, then after the added taxes, etc, I ended up paying $75
Date published: 2021-03-07
Rated 3 out of 5 by from Turbo Tax is a pain but it does save time. It helps save time by saving info from previous years and entering it automatically for the current year. My main problem was that it is difficult to see the actual forms as you are working on it and if you need to check some actual entries it is hard. Also, the automated help system is worthless!
Date published: 2021-03-07
Rated 5 out of 5 by from Streamlined and Convenient Easy to use and painless process. I recommend it every year.
Date published: 2021-03-07
Rated 4 out of 5 by from Goos Service s I have been using them for years. Always attentive and can answer most questions. Easy to use. Awesome feature where you can down load from other accounts and it is easily transferrable
Date published: 2021-03-07
Rated 3 out of 5 by from Problems with Transfer from 2019 The data didn't copy over from the 2019 turbotax. it was all zeroes like nothing was prepared. I called the support line. he said Is could of had a corrupted file
Date published: 2021-03-07
Rated 5 out of 5 by from TURBO TAX WAS SO VERY HELPFUL TURBO TAX ALWAYS ANSWERS ALL OF MY QUESTIONS IN DETAIL
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7693
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too rigid and does not offer Form 8275 I'm a tax attorney and used TurboTax for my personal return. TurboTax does not allow annotations, explanations to entries, or Form 8275. These are limits which are frustrating and may lead to unnecessary audits. Unless your situation is 100% cookie-cutter, go to a CPA to have your return prepared because TurboTax doesn't allow for any nuance or explanation.
Date published: 2021-03-07
Rated 5 out of 5 by from I mostly Love Turbo Tax Everything goes well as you go through the various sections, however, I wish there was some way to just state at the beginning all income is retirement income and skip over all the other "income" sections.
Date published: 2021-03-07
Rated 4 out of 5 by from TurboTax is good, but could be great INTUIT needs to work with the IRS to automatically start the taxpayer returns with what the IRS already has. Having to retype all of those income forms is arduous and given that it is manual, raises the chance for errors. If #1 above is not possible, then TT needs to work to improve the import functions for the 1099 forms, state refunds, etc. As much automation as possible. It should be TT's goal to have the manual entry of data as close to 0 as possible. Finally, the mortgage interest process is a mess. I did enjoy the 'Hold On!' instructions that tried to help the process but given the high number of refinances, this needs to improve.
Date published: 2021-03-07
Rated 4 out of 5 by from Really Love Turbo Tax It's a little troublesome to do your taxes but Turbo Tax eases the mind
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo tax is awesome ! The step by step was easy to follow.... only thing I was not a fan of, thought I would only be paying $35, then after the added taxes, etc, I ended up paying $75
Date published: 2021-03-07
Rated 3 out of 5 by from Turbo Tax is a pain but it does save time. It helps save time by saving info from previous years and entering it automatically for the current year. My main problem was that it is difficult to see the actual forms as you are working on it and if you need to check some actual entries it is hard. Also, the automated help system is worthless!
Date published: 2021-03-07
Rated 5 out of 5 by from Streamlined and Convenient Easy to use and painless process. I recommend it every year.
Date published: 2021-03-07
Rated 4 out of 5 by from Goos Service s I have been using them for years. Always attentive and can answer most questions. Easy to use. Awesome feature where you can down load from other accounts and it is easily transferrable
Date published: 2021-03-07
Rated 3 out of 5 by from Problems with Transfer from 2019 The data didn't copy over from the 2019 turbotax. it was all zeroes like nothing was prepared. I called the support line. he said Is could of had a corrupted file
Date published: 2021-03-07
Rated 5 out of 5 by from TURBO TAX WAS SO VERY HELPFUL TURBO TAX ALWAYS ANSWERS ALL OF MY QUESTIONS IN DETAIL
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7693