TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo Tax Very easy and straightforward. Documents were easy to upload.
Date published: 2023-03-03
Rated 2 out of 5 by from Ouch Really hard to understand. Charged me for something i didn't use.
Date published: 2023-03-03
Rated 5 out of 5 by from Ann was wonderful! I get very stressed about filing and am not good with paperwork and I am so thankful for this service and Ann was wonderful and so helpful. She was very patient with me and really helped guide me all while I was taking care of my kids as well. Thank you Ann!
Date published: 2023-03-03
Rated 3 out of 5 by from So simple, the system can be stupid Does TurboTax make the tax return digestable in easy bitsize pieces for the common folk? Yes Does it also simplify things so much that if you want to make a minor formatting adjustment in your final review literally impossible and you get stuck in a loop for an hour and won't tell you why? Also yes. Not to mention, they also try to have you upgrade every 5 minutes for arbitrary things and hassle you for more money in the end. If you have a very simple return (which I did) and in a pinch for needing your returns filed quicker than any accountant can fulfill, that would be the only time I would recommend TurboTax
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax is good but could be better. TurboTax makes tax season about as easy as it can be. The questions and entries are (mostly) easy to understand and the calculations happen "automatically." One improvement I want to see is allowing me (and all other users,) to print the summary screens that pop up occasionally. The data in the screens are my data and I'd like to be able to print the screens for planning purposes. After several years of (using TurboTax and) trying to do it I have not yet found a way. Please make printing the screens (like income summary, and tax summary,) as easy as the rest of the process.
Date published: 2023-03-03
Rated 1 out of 5 by from my review it was no good i will never want to use this again
Date published: 2023-03-03
Rated 5 out of 5 by from USE OF TURBO TAX EASY TO USE. GLAD THEY LET ME GO THROUGH AT MY OWN PACE
Date published: 2023-03-03
Rated 5 out of 5 by from Smokin!! Done in less than an hour. S-Corp taxes. Sweet not wasting time.
Date published: 2023-03-03
Rated 2 out of 5 by from State Tax Done Wrong My Federal Return was correct. My state tax was wrong. Maryland doesn't tax US savings bonds. On the 1099Int form, Box 1 is taxable by Maryland and Box 3 is not taxable by Maryland. TurboTax added Box 1 and 3 together and listed the total as not taxable by Maryland! I couldn't manually correct this entry in TurboTax, and couldn't find a way to delete the entire state tax return from TurboTax. In the past TurboTax was missing a state form that I needed. Won't bother doing state taxes in TurboTax again, a waste of my time. I'll use the Maryland e-file website and enter things correctly.
Date published: 2023-03-03
Rated 2 out of 5 by from Worst year for using Turbo Tax I've used Turbo Tax for many years now to do my personal and small business taxes and have always found it to be very user-friendly. But this year the changes were beyond frustrating. For instance, in the very beginning, a screen asks if any of these CHANGES apply to you - STARTED a new business. I clicked on no. I continued my business, but that wasn't a change, it wasn't anything new, I didn't start a new business. But by clicking no, Turbo Tax did not import all of my info from last year and of course, I couldn't get back to that screen to check that box so I literally had to erase my tax form and start all over. It seemed like there were a lot of glitches in the system: expenses I had previously that I didn't have this year I couldn't delete and the system kept looping me around to review the expense. Questions on if a box on a form was checked I kept getting looped around over and over to answer again and again. It was like being in the Groundhog movie! And on many of the screens where you input the data from a form the fields were highlighted and if you had no data to put in there you had to (eventually) figure out that you had to go to EACH field and click on the X under the box to unhighlight it before the system would let you advance to the next page. And of course, there were no instructions at the top of the page to tell you this, just an error box telling you the system had found something wrong. It literally took me twice as long as it should have to do my taxes this year and mine are pretty simple. I pity anyone who is using TurboTax this year and has more complicated taxes. Good Luck!
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7690
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Very easy and straightforward. Documents were easy to upload.
Date published: 2023-03-03
Rated 2 out of 5 by from Ouch Really hard to understand. Charged me for something i didn't use.
Date published: 2023-03-03
Rated 5 out of 5 by from Ann was wonderful! I get very stressed about filing and am not good with paperwork and I am so thankful for this service and Ann was wonderful and so helpful. She was very patient with me and really helped guide me all while I was taking care of my kids as well. Thank you Ann!
Date published: 2023-03-03
Rated 3 out of 5 by from So simple, the system can be stupid Does TurboTax make the tax return digestable in easy bitsize pieces for the common folk? Yes Does it also simplify things so much that if you want to make a minor formatting adjustment in your final review literally impossible and you get stuck in a loop for an hour and won't tell you why? Also yes. Not to mention, they also try to have you upgrade every 5 minutes for arbitrary things and hassle you for more money in the end. If you have a very simple return (which I did) and in a pinch for needing your returns filed quicker than any accountant can fulfill, that would be the only time I would recommend TurboTax
Date published: 2023-03-03
Rated 5 out of 5 by from TurboTax is good but could be better. TurboTax makes tax season about as easy as it can be. The questions and entries are (mostly) easy to understand and the calculations happen "automatically." One improvement I want to see is allowing me (and all other users,) to print the summary screens that pop up occasionally. The data in the screens are my data and I'd like to be able to print the screens for planning purposes. After several years of (using TurboTax and) trying to do it I have not yet found a way. Please make printing the screens (like income summary, and tax summary,) as easy as the rest of the process.
Date published: 2023-03-03
Rated 1 out of 5 by from my review it was no good i will never want to use this again
Date published: 2023-03-03
Rated 5 out of 5 by from USE OF TURBO TAX EASY TO USE. GLAD THEY LET ME GO THROUGH AT MY OWN PACE
Date published: 2023-03-03
Rated 5 out of 5 by from Smokin!! Done in less than an hour. S-Corp taxes. Sweet not wasting time.
Date published: 2023-03-03
Rated 2 out of 5 by from State Tax Done Wrong My Federal Return was correct. My state tax was wrong. Maryland doesn't tax US savings bonds. On the 1099Int form, Box 1 is taxable by Maryland and Box 3 is not taxable by Maryland. TurboTax added Box 1 and 3 together and listed the total as not taxable by Maryland! I couldn't manually correct this entry in TurboTax, and couldn't find a way to delete the entire state tax return from TurboTax. In the past TurboTax was missing a state form that I needed. Won't bother doing state taxes in TurboTax again, a waste of my time. I'll use the Maryland e-file website and enter things correctly.
Date published: 2023-03-03
Rated 2 out of 5 by from Worst year for using Turbo Tax I've used Turbo Tax for many years now to do my personal and small business taxes and have always found it to be very user-friendly. But this year the changes were beyond frustrating. For instance, in the very beginning, a screen asks if any of these CHANGES apply to you - STARTED a new business. I clicked on no. I continued my business, but that wasn't a change, it wasn't anything new, I didn't start a new business. But by clicking no, Turbo Tax did not import all of my info from last year and of course, I couldn't get back to that screen to check that box so I literally had to erase my tax form and start all over. It seemed like there were a lot of glitches in the system: expenses I had previously that I didn't have this year I couldn't delete and the system kept looping me around to review the expense. Questions on if a box on a form was checked I kept getting looped around over and over to answer again and again. It was like being in the Groundhog movie! And on many of the screens where you input the data from a form the fields were highlighted and if you had no data to put in there you had to (eventually) figure out that you had to go to EACH field and click on the X under the box to unhighlight it before the system would let you advance to the next page. And of course, there were no instructions at the top of the page to tell you this, just an error box telling you the system had found something wrong. It literally took me twice as long as it should have to do my taxes this year and mine are pretty simple. I pity anyone who is using TurboTax this year and has more complicated taxes. Good Luck!
Date published: 2023-03-03
All TurboTax® Offerings Reviews - Page 7690