TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Worst Experience Ever this Year!!! I have used Turbo Tax for 8 years and this is the last year! Had numerous issues. There is an error in the software. If you take the standard deduction this year you have the opportunity to also deduct $300 in charitable donations. No matter what value I entered here it wouldn't accept it and kept taking me in a loop. Obviously a bug in the software. Second issue - I said "yes" to the question had I made an estimated tax payment in 2020. Software never came back and asked me that amount??? I had to go back and search and force turbo tax to let me enter the amount?!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Caregiver and med tech Ms sara was excellent and very patient thank you sara
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Legit! If you have all your documents in order, Turbo Tax is turnkey! Instead of paying dollar$ to someone else, pay the minimal fee's, AND DO IT YOURSELF!! Fast, Easy, and in or out of the BANK account under a month!!! Anyone with minimal computer skills can fill in the blanks!
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent online service Turbotax is easy to navigate and there are several places to ask questions.
Date published: 2021-02-25
Rated 5 out of 5 by from Best Tax Experience Ever This was my first year filing my taxes and Turbo Tax made the process easy. I would like to give a special thanks to Rhonda for assisting me the whole way through my documents. She was nice, professional, and a pleasure to work with.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax intuitive TT good as usual, but too complex for e-filing. Telephone support helpfull and accessible
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome and Easy!!! Very easy and simple to complete. Would recommend to family and friends,. Just wonderful!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Simple, Accurate and Affordable Turbo Tax does exactly what you need, very efficiently, walking you through step by step...Nothing is left out.
Date published: 2021-02-25
Rated 1 out of 5 by from Not worth it Overcharged just to file one line of cryptocurrency transaction. App is buggy, and did not explain most of the problems it was having. I have used it 2 years in a row, there probably won't be a third
Date published: 2021-02-25
Rated 5 out of 5 by from Above & Beyond! I have never in my life had such outstanding customer service! Angel really took his time to help me understand my tax returns, and was extremely patient with my lack of knowledge and computer skills. Thank you a million!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 7688
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Worst Experience Ever this Year!!! I have used Turbo Tax for 8 years and this is the last year! Had numerous issues. There is an error in the software. If you take the standard deduction this year you have the opportunity to also deduct $300 in charitable donations. No matter what value I entered here it wouldn't accept it and kept taking me in a loop. Obviously a bug in the software. Second issue - I said "yes" to the question had I made an estimated tax payment in 2020. Software never came back and asked me that amount??? I had to go back and search and force turbo tax to let me enter the amount?!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Caregiver and med tech Ms sara was excellent and very patient thank you sara
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax is Legit! If you have all your documents in order, Turbo Tax is turnkey! Instead of paying dollar$ to someone else, pay the minimal fee's, AND DO IT YOURSELF!! Fast, Easy, and in or out of the BANK account under a month!!! Anyone with minimal computer skills can fill in the blanks!
Date published: 2021-02-25
Rated 5 out of 5 by from Excellent online service Turbotax is easy to navigate and there are several places to ask questions.
Date published: 2021-02-25
Rated 5 out of 5 by from Best Tax Experience Ever This was my first year filing my taxes and Turbo Tax made the process easy. I would like to give a special thanks to Rhonda for assisting me the whole way through my documents. She was nice, professional, and a pleasure to work with.
Date published: 2021-02-25
Rated 4 out of 5 by from Turbo Tax intuitive TT good as usual, but too complex for e-filing. Telephone support helpfull and accessible
Date published: 2021-02-25
Rated 5 out of 5 by from Awesome and Easy!!! Very easy and simple to complete. Would recommend to family and friends,. Just wonderful!!!
Date published: 2021-02-25
Rated 5 out of 5 by from Simple, Accurate and Affordable Turbo Tax does exactly what you need, very efficiently, walking you through step by step...Nothing is left out.
Date published: 2021-02-25
Rated 1 out of 5 by from Not worth it Overcharged just to file one line of cryptocurrency transaction. App is buggy, and did not explain most of the problems it was having. I have used it 2 years in a row, there probably won't be a third
Date published: 2021-02-25
Rated 5 out of 5 by from Above & Beyond! I have never in my life had such outstanding customer service! Angel really took his time to help me understand my tax returns, and was extremely patient with my lack of knowledge and computer skills. Thank you a million!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 7688