TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from No transparency on TurboTax Bug Submitted my return on February 27th. It was rejected on March 1st, with the following message: "FED_Taxable_Inherited_IRA - There is a potential issue with the calculation of your Taxable Inherited IRA." I Logged on to TurboTax that night to attempt to fix the issues and got a message to return on March 5th to "fix" my return. Logged back on to TurboTax on March 6th. I was subsequently not asked to change any data, only to refile my tax return. Obviously very disconcerting to have your Federal Tax return rejected by the IRS, and then to not be provided any insight or explanation by the company you have trusted your return to, before being asked to simply resubmit the same information that was previously rejected. I've been filing my taxes with TurboTax for close to two decades. I get that sometimes mistakes are made, but I’m sorry to say that this experience and associated lack of transparency has certainly rocked my confidence in the product.
Date published: 2021-03-06
Rated 5 out of 5 by from smooth smooth thank you thanks thanks thanks thanks thanks
Date published: 2021-03-06
Rated 5 out of 5 by from Good I like using Turbo Tax each year. I find it easy to do
Date published: 2021-03-06
Rated 3 out of 5 by from NOT FREE FREE FREE Easy to use but expensive to file. lower your rates and had more to free file so more qualify for free file.
Date published: 2021-03-06
Rated 5 out of 5 by from taxes turbo tax i like the fact that i can do my own taxes with the comfort of knowing that if i needed the help, the help was there. i did my taxes with confidence , this is i believe my second year doing my taxes alone. i feel better about it. i had a run in with the irs a few years back when i had a tax agency prep my taxes and i got audited. let me tell you, it wasnt fun. the agency didnt even help me. i was on my own. thank god i won. but now i do my own taxes.
Date published: 2021-03-06
Rated 5 out of 5 by from Super easy to follow! Just follow the step by steps directions and the program is that simple! Wicked easy to follow.
Date published: 2021-03-06
Rated 4 out of 5 by from Really helpful Appreciate all the tips and helpful info these guys have.
Date published: 2021-03-06
Rated 5 out of 5 by from Much easier than previous e-files I have used I have used a different online tax service for the last few years. It always ends up costing me something as I end up needing some form or another- but not with Turbo Tax! My daughter recommended Turbo Tax and I am glad I tried it. I will definitely stick with it in the future
Date published: 2021-03-06
Rated 5 out of 5 by from Good Very good!!!!!!!!!!!!!!!!!!!!!!!!!job!!!!!!!!!!!!!
Date published: 2021-03-06
Rated 1 out of 5 by from TT is not what it used to be! Bugs that lead to rejects. Zero updates from TT or monitoring of forums. Wasted time. Zero customer service. Rounding errors. Bugs, bugs, BUGS! What used to be my go-to, five star recommendation, tell all my friends, has slipped far. So far in fact, this 15+ year used may be done! On to a new program or product that doesn't waste my time. After all, that's what I'm paying for!!!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7684
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from No transparency on TurboTax Bug Submitted my return on February 27th. It was rejected on March 1st, with the following message: "FED_Taxable_Inherited_IRA - There is a potential issue with the calculation of your Taxable Inherited IRA." I Logged on to TurboTax that night to attempt to fix the issues and got a message to return on March 5th to "fix" my return. Logged back on to TurboTax on March 6th. I was subsequently not asked to change any data, only to refile my tax return. Obviously very disconcerting to have your Federal Tax return rejected by the IRS, and then to not be provided any insight or explanation by the company you have trusted your return to, before being asked to simply resubmit the same information that was previously rejected. I've been filing my taxes with TurboTax for close to two decades. I get that sometimes mistakes are made, but I’m sorry to say that this experience and associated lack of transparency has certainly rocked my confidence in the product.
Date published: 2021-03-06
Rated 5 out of 5 by from smooth smooth thank you thanks thanks thanks thanks thanks
Date published: 2021-03-06
Rated 5 out of 5 by from Good I like using Turbo Tax each year. I find it easy to do
Date published: 2021-03-06
Rated 3 out of 5 by from NOT FREE FREE FREE Easy to use but expensive to file. lower your rates and had more to free file so more qualify for free file.
Date published: 2021-03-06
Rated 5 out of 5 by from taxes turbo tax i like the fact that i can do my own taxes with the comfort of knowing that if i needed the help, the help was there. i did my taxes with confidence , this is i believe my second year doing my taxes alone. i feel better about it. i had a run in with the irs a few years back when i had a tax agency prep my taxes and i got audited. let me tell you, it wasnt fun. the agency didnt even help me. i was on my own. thank god i won. but now i do my own taxes.
Date published: 2021-03-06
Rated 5 out of 5 by from Super easy to follow! Just follow the step by steps directions and the program is that simple! Wicked easy to follow.
Date published: 2021-03-06
Rated 4 out of 5 by from Really helpful Appreciate all the tips and helpful info these guys have.
Date published: 2021-03-06
Rated 5 out of 5 by from Much easier than previous e-files I have used I have used a different online tax service for the last few years. It always ends up costing me something as I end up needing some form or another- but not with Turbo Tax! My daughter recommended Turbo Tax and I am glad I tried it. I will definitely stick with it in the future
Date published: 2021-03-06
Rated 5 out of 5 by from Good Very good!!!!!!!!!!!!!!!!!!!!!!!!!job!!!!!!!!!!!!!
Date published: 2021-03-06
Rated 1 out of 5 by from TT is not what it used to be! Bugs that lead to rejects. Zero updates from TT or monitoring of forums. Wasted time. Zero customer service. Rounding errors. Bugs, bugs, BUGS! What used to be my go-to, five star recommendation, tell all my friends, has slipped far. So far in fact, this 15+ year used may be done! On to a new program or product that doesn't waste my time. After all, that's what I'm paying for!!!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7684