TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from It is ok for a first timer Didn't need an expert. Got help from a family member who has been doing it for years.
Date published: 2023-03-04
Rated 5 out of 5 by from Great Service Helpful experts and pretty painless, we definitely use them again.
Date published: 2023-03-04
Rated 5 out of 5 by from awsome app and very helpful great job very helpful and easyto use an manover with
Date published: 2023-03-04
Rated 2 out of 5 by from An expensive nightmare Overall very disappointed. I paid for both turbo tax business and quick books for an entire year and still had a very difficult time. It was impossible to get help transferring my quickbooks online info to a format that could be used by turbo tax desktop. I spent hours on the phone with customer service representatives, of 8 representatives I talked to only 2 could actually answer my questions or help at all. When I asked for a manager to contact me I was told it would take an hour and it took 3 days. I am discouraged, my taxes are filed but at what cost?
Date published: 2023-03-04
Rated 5 out of 5 by from great and very quick its awesome and easy I enjoyed it and was streamlined
Date published: 2023-03-04
Rated 5 out of 5 by from TurboTax is GREAT!! Easy to use! Highly recommend to use for everyone!
Date published: 2023-03-04
Rated 5 out of 5 by from turbo tax is simple to understand Turbo Tax is an easy program to do your taxes, explanatory and simple.
Date published: 2023-03-04
Rated 5 out of 5 by from Amazing Every time I choose to file with Turbo tax, it gets easier and easier. So easy to understand and the helpful information is immaculate.
Date published: 2023-03-04
Rated 5 out of 5 by from Hattie was efficient and very skilled. James and Hattie were helpful and thorough. Each were kind and patient with answers for me that I could not get to on my own. They each allowed for my techno awkwardness. Your web site needs to move the continue button higher on page and stop pushing ads on me while I'm trying to do this. Push for five day earlier refund ad was not helpful.
Date published: 2023-03-04
Rated 1 out of 5 by from Stuck in State Return Form Loop A glitch in the software for the Schedule CS form caused a loop to happen where I could not proceed. The software only made me aware of this glitch until after I paid, which is very inconvenient. I had to call in and was on the phone/on hold for about an hour while the person on the phone helped me figure out the issue. The person on the phone was actually pleasant and polite, but this was not my issue. Intuit needs to stop taking payment from people until they know there is not a glitch in their software and causes me hours of frustration trying to figure out an issue that is not my problem. I also asked the person on the phone to give me a discount for my troubles, she said her supervisor would only let her give me a "discount" next year, but would not disclose what that discount is. Turbotax went up in price this year so at least they could do is give me last year's price. Not a good way to do business.
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7680
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It is ok for a first timer Didn't need an expert. Got help from a family member who has been doing it for years.
Date published: 2023-03-04
Rated 5 out of 5 by from Great Service Helpful experts and pretty painless, we definitely use them again.
Date published: 2023-03-04
Rated 5 out of 5 by from awsome app and very helpful great job very helpful and easyto use an manover with
Date published: 2023-03-04
Rated 2 out of 5 by from An expensive nightmare Overall very disappointed. I paid for both turbo tax business and quick books for an entire year and still had a very difficult time. It was impossible to get help transferring my quickbooks online info to a format that could be used by turbo tax desktop. I spent hours on the phone with customer service representatives, of 8 representatives I talked to only 2 could actually answer my questions or help at all. When I asked for a manager to contact me I was told it would take an hour and it took 3 days. I am discouraged, my taxes are filed but at what cost?
Date published: 2023-03-04
Rated 5 out of 5 by from great and very quick its awesome and easy I enjoyed it and was streamlined
Date published: 2023-03-04
Rated 5 out of 5 by from TurboTax is GREAT!! Easy to use! Highly recommend to use for everyone!
Date published: 2023-03-04
Rated 5 out of 5 by from turbo tax is simple to understand Turbo Tax is an easy program to do your taxes, explanatory and simple.
Date published: 2023-03-04
Rated 5 out of 5 by from Amazing Every time I choose to file with Turbo tax, it gets easier and easier. So easy to understand and the helpful information is immaculate.
Date published: 2023-03-04
Rated 5 out of 5 by from Hattie was efficient and very skilled. James and Hattie were helpful and thorough. Each were kind and patient with answers for me that I could not get to on my own. They each allowed for my techno awkwardness. Your web site needs to move the continue button higher on page and stop pushing ads on me while I'm trying to do this. Push for five day earlier refund ad was not helpful.
Date published: 2023-03-04
Rated 1 out of 5 by from Stuck in State Return Form Loop A glitch in the software for the Schedule CS form caused a loop to happen where I could not proceed. The software only made me aware of this glitch until after I paid, which is very inconvenient. I had to call in and was on the phone/on hold for about an hour while the person on the phone helped me figure out the issue. The person on the phone was actually pleasant and polite, but this was not my issue. Intuit needs to stop taking payment from people until they know there is not a glitch in their software and causes me hours of frustration trying to figure out an issue that is not my problem. I also asked the person on the phone to give me a discount for my troubles, she said her supervisor would only let her give me a "discount" next year, but would not disclose what that discount is. Turbotax went up in price this year so at least they could do is give me last year's price. Not a good way to do business.
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7680