TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from AWESOME great and easy to work with i would recommend to everyone
Date published: 2021-03-07
Rated 5 out of 5 by from Great Tool! It was easy! plus the available live chat is soooo awesome. I definitely recommend using this in the future.
Date published: 2021-03-07
Rated 2 out of 5 by from Could not file electronically I tried on three separate occasion to file electronically and ailed each time. I needed to send my return by snail mail. Sad that turbo tax failed. May need to look for new software next filling season/
Date published: 2021-03-07
Rated 5 out of 5 by from Love Using TurboTax! 6th year of using TurboTax. Still happy with it. Will use again next year!
Date published: 2021-03-07
Rated 2 out of 5 by from Turbo Tax Freezing I use Turbo Tax every year without issues. This year the program freezes half way through filling out my tax return. When I called customer service they tried to help me but didn't know what to do and then hung up on me, maybe accidental.
Date published: 2021-03-07
Rated 4 out of 5 by from State of WI errors in tax year The program wouldn't allow a short year starting 1/3/2020 and ending 12/31/2020. This was resolved by changing to a calendar year, which is technically wrong, but at least it allowed me to efile the tax return as required by the state of Wisconsin
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax ... well done! Very helpful and clear on instructions and definitions
Date published: 2021-03-07
Rated 4 out of 5 by from Very good but explanations are not always clear The online chat feature was disappointing. It either did not understand my questions or did not clearly answer them. On the other hand, speaking with an expert, Karen, via phone was very helpful. She explained everything and resolved my issues quickly.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is the best Very easy to use and follow the lead of the system
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo Tax is good Takes a walk through all the steps needed to complete your return
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7680
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME great and easy to work with i would recommend to everyone
Date published: 2021-03-07
Rated 5 out of 5 by from Great Tool! It was easy! plus the available live chat is soooo awesome. I definitely recommend using this in the future.
Date published: 2021-03-07
Rated 2 out of 5 by from Could not file electronically I tried on three separate occasion to file electronically and ailed each time. I needed to send my return by snail mail. Sad that turbo tax failed. May need to look for new software next filling season/
Date published: 2021-03-07
Rated 5 out of 5 by from Love Using TurboTax! 6th year of using TurboTax. Still happy with it. Will use again next year!
Date published: 2021-03-07
Rated 2 out of 5 by from Turbo Tax Freezing I use Turbo Tax every year without issues. This year the program freezes half way through filling out my tax return. When I called customer service they tried to help me but didn't know what to do and then hung up on me, maybe accidental.
Date published: 2021-03-07
Rated 4 out of 5 by from State of WI errors in tax year The program wouldn't allow a short year starting 1/3/2020 and ending 12/31/2020. This was resolved by changing to a calendar year, which is technically wrong, but at least it allowed me to efile the tax return as required by the state of Wisconsin
Date published: 2021-03-07
Rated 5 out of 5 by from TurboTax ... well done! Very helpful and clear on instructions and definitions
Date published: 2021-03-07
Rated 4 out of 5 by from Very good but explanations are not always clear The online chat feature was disappointing. It either did not understand my questions or did not clearly answer them. On the other hand, speaking with an expert, Karen, via phone was very helpful. She explained everything and resolved my issues quickly.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is the best Very easy to use and follow the lead of the system
Date published: 2021-03-07
Rated 4 out of 5 by from Turbo Tax is good Takes a walk through all the steps needed to complete your return
Date published: 2021-03-07
All TurboTax® Offerings Reviews - Page 7680