TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from TurboTax used year after year after ----------- Preparation of taxes have always been easy, just follow the steps. Even will there are new types of income, it was easy to follow the instructions.
Date published: 2022-03-16
Rated 3 out of 5 by from Problems this year with Turbo Tax For this first time using Turbox Tax I had frustrating problems. Specifically I kept getting errors on the State Tax return. Formally Turbo Tax has filled in worksheet automatically but this year I spent endless hours in trying to track down the error and read endless instructions for various forms. It probably took 20 hours to find and fix the error. I was very disappointed since my past experience has been posibive.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax I have been using turbo tax for many years. The questions asked in each step of the process, have made it easy to prepare my own tax returns.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service TurboTax has been extremely easy to use. They matched me quickly with a tax expert that was able to file according to my specific conditions and provided high quality customer service.
Date published: 2022-03-16
Rated 3 out of 5 by from help person was awesome getting past your verification screen was impossible///getting thru your phone numbers for a help person were almost impossible///Once I stumbled into getting an actual help person, all was very very very good-excellent? She made a bad day wonderful!
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is Awesome! Easy to navigate. As a single mother, it informed me of benefits that I was not aware of. Very helpful.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax was very useful and time consuming This was my first time using turbo tax and the experience was good. Any questions I had I was able to find out through the link they added
Date published: 2022-03-16
Rated 2 out of 5 by from Turbo Tax is frustrating this year I've been using Turbo Tax since 2016 and have found it to be satisfactory until this year. I received an error that a depreciation value was too large but the software didn't explain on how to fix it. I ended up opening the form and changed the value to zero. It didn't affect the amount of the refund. Why didn't the software put the maximum amount? When I tried to file electronically it was rejected because my spouse's previous year's AGI didn't match what was in the data base. The software indicated that it would walk me through it. However the figure was what was on my 2020 return. There was no instruction on how to fix it so it looks like I will have to file by mail. Lastly, I'm confused on why when I print the State return it includes Federal forms. Very frustrated to the point that I may not use Turbo Tax next year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is great! Had trouble with some of the documents, but Wayne helped me with all the issues I had.
Date published: 2022-03-16
Rated 1 out of 5 by from Disappointing, frustrating, and more expensive! After my filing experience this year, I will not be returning to Turbotax. I was unable to import my return from last year because "The file was too big". I then had to pay another $45 each for 2 state editions, then another $25 each to file each state return on top of the $35 I paid for the federal edition. Since the import from last year failed, all information had to be manually entered. That was the biggest reason I stayed with Turbotax. This year's experience was disappointing, frustrating, and more expensive! I will be looking for alternatives next year. You will be losing a 20+ year customer after this poor experience.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 7654
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from TurboTax used year after year after ----------- Preparation of taxes have always been easy, just follow the steps. Even will there are new types of income, it was easy to follow the instructions.
Date published: 2022-03-16
Rated 3 out of 5 by from Problems this year with Turbo Tax For this first time using Turbox Tax I had frustrating problems. Specifically I kept getting errors on the State Tax return. Formally Turbo Tax has filled in worksheet automatically but this year I spent endless hours in trying to track down the error and read endless instructions for various forms. It probably took 20 hours to find and fix the error. I was very disappointed since my past experience has been posibive.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo Tax I have been using turbo tax for many years. The questions asked in each step of the process, have made it easy to prepare my own tax returns.
Date published: 2022-03-16
Rated 5 out of 5 by from Great service TurboTax has been extremely easy to use. They matched me quickly with a tax expert that was able to file according to my specific conditions and provided high quality customer service.
Date published: 2022-03-16
Rated 3 out of 5 by from help person was awesome getting past your verification screen was impossible///getting thru your phone numbers for a help person were almost impossible///Once I stumbled into getting an actual help person, all was very very very good-excellent? She made a bad day wonderful!
Date published: 2022-03-16
Rated 4 out of 5 by from Turbo Tax is Awesome! Easy to navigate. As a single mother, it informed me of benefits that I was not aware of. Very helpful.
Date published: 2022-03-16
Rated 5 out of 5 by from Turbo tax was very useful and time consuming This was my first time using turbo tax and the experience was good. Any questions I had I was able to find out through the link they added
Date published: 2022-03-16
Rated 2 out of 5 by from Turbo Tax is frustrating this year I've been using Turbo Tax since 2016 and have found it to be satisfactory until this year. I received an error that a depreciation value was too large but the software didn't explain on how to fix it. I ended up opening the form and changed the value to zero. It didn't affect the amount of the refund. Why didn't the software put the maximum amount? When I tried to file electronically it was rejected because my spouse's previous year's AGI didn't match what was in the data base. The software indicated that it would walk me through it. However the figure was what was on my 2020 return. There was no instruction on how to fix it so it looks like I will have to file by mail. Lastly, I'm confused on why when I print the State return it includes Federal forms. Very frustrated to the point that I may not use Turbo Tax next year.
Date published: 2022-03-16
Rated 5 out of 5 by from TurboTax is great! Had trouble with some of the documents, but Wayne helped me with all the issues I had.
Date published: 2022-03-16
Rated 1 out of 5 by from Disappointing, frustrating, and more expensive! After my filing experience this year, I will not be returning to Turbotax. I was unable to import my return from last year because "The file was too big". I then had to pay another $45 each for 2 state editions, then another $25 each to file each state return on top of the $35 I paid for the federal edition. Since the import from last year failed, all information had to be manually entered. That was the biggest reason I stayed with Turbotax. This year's experience was disappointing, frustrating, and more expensive! I will be looking for alternatives next year. You will be losing a 20+ year customer after this poor experience.
Date published: 2022-03-16
All TurboTax® Offerings Reviews - Page 7654