TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from AWESOME PRODUCT Turbo Tax was easy to navigate and enter tax information. Provided guidance throughout the process, and completed taxes less than an hour.
Date published: 2023-03-04
Rated 4 out of 5 by from Turbo Tax It seems like it's getting harder each year. As I remember it use to go smoother.
Date published: 2023-03-04
Rated 5 out of 5 by from Been using turbo for 11 years now I have always used turbo tax, since I was 18. I like it, it easy and I do it at my own pace.
Date published: 2023-03-04
Rated 5 out of 5 by from Turbo Tax is Wonderful! I've been using Turbo Tax for about 10 years and each year it gets easier. I've recommended it to my friends.
Date published: 2023-03-04
Rated 1 out of 5 by from Avoid Full Service - Waste of Time TurboTax Full Service is an absolute waste of time and money. Avoid at all costs. It's more expensive than a local accountant. (It ended up being $500+ dollars for some simple taxes.) It required 5+ hours of my time, including several times where I booked an appointment, but no one called. When I called in, they could see the appointment, but could not get someone assigned to the case and had me on the phone for 40 minutes while they tried to figure it out…without doing say and asking me to restart the entire filing process again. There were so many issues along the way, it was frustrating and a nightmare. I will say most of the reps were kind, but there were many hoops to jump through to get everything fully filed.
Date published: 2023-03-04
Rated 5 out of 5 by from Surprised Every Year I've used TurboTax almost every year since I started doing my own taxes (and not my mom). I'm surprised each year how easy it is and informative and thorough. I confident I'm getting the best return. Thanks TurboTax :D
Date published: 2023-03-04
Rated 5 out of 5 by from excellent help on the phone The support was excellent and had all the answers for me on the phone
Date published: 2023-03-04
Rated 5 out of 5 by from Excellent This was a simple, clear process; when I needed help it was easy to reach a TURBO TAX representative.
Date published: 2023-03-04
Rated 5 out of 5 by from Very helpful!! He was very helpful and although i was upset about missing out on the child tax credit he made sure to maximize my refund
Date published: 2023-03-04
Rated 2 out of 5 by from It gets the job done I got the impression that filing my taxes would be free and that was far from the case. I was charged additional fees just because of where i live and the additional documentation that i had to file. I ended up spending way more than anticipated. Due to my circumstances, e filing is best for me. Some fees should be cut and there needs to be better help. You have to pay additional to talk to a live person. Everything costs.
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7639
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from AWESOME PRODUCT Turbo Tax was easy to navigate and enter tax information. Provided guidance throughout the process, and completed taxes less than an hour.
Date published: 2023-03-04
Rated 4 out of 5 by from Turbo Tax It seems like it's getting harder each year. As I remember it use to go smoother.
Date published: 2023-03-04
Rated 5 out of 5 by from Been using turbo for 11 years now I have always used turbo tax, since I was 18. I like it, it easy and I do it at my own pace.
Date published: 2023-03-04
Rated 5 out of 5 by from Turbo Tax is Wonderful! I've been using Turbo Tax for about 10 years and each year it gets easier. I've recommended it to my friends.
Date published: 2023-03-04
Rated 1 out of 5 by from Avoid Full Service - Waste of Time TurboTax Full Service is an absolute waste of time and money. Avoid at all costs. It's more expensive than a local accountant. (It ended up being $500+ dollars for some simple taxes.) It required 5+ hours of my time, including several times where I booked an appointment, but no one called. When I called in, they could see the appointment, but could not get someone assigned to the case and had me on the phone for 40 minutes while they tried to figure it out…without doing say and asking me to restart the entire filing process again. There were so many issues along the way, it was frustrating and a nightmare. I will say most of the reps were kind, but there were many hoops to jump through to get everything fully filed.
Date published: 2023-03-04
Rated 5 out of 5 by from Surprised Every Year I've used TurboTax almost every year since I started doing my own taxes (and not my mom). I'm surprised each year how easy it is and informative and thorough. I confident I'm getting the best return. Thanks TurboTax :D
Date published: 2023-03-04
Rated 5 out of 5 by from excellent help on the phone The support was excellent and had all the answers for me on the phone
Date published: 2023-03-04
Rated 5 out of 5 by from Excellent This was a simple, clear process; when I needed help it was easy to reach a TURBO TAX representative.
Date published: 2023-03-04
Rated 5 out of 5 by from Very helpful!! He was very helpful and although i was upset about missing out on the child tax credit he made sure to maximize my refund
Date published: 2023-03-04
Rated 2 out of 5 by from It gets the job done I got the impression that filing my taxes would be free and that was far from the case. I was charged additional fees just because of where i live and the additional documentation that i had to file. I ended up spending way more than anticipated. Due to my circumstances, e filing is best for me. Some fees should be cut and there needs to be better help. You have to pay additional to talk to a live person. Everything costs.
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7639