TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Only slightly above average I have been using TurboTax for a number of years now, mainly because it carries over the info from past years and makes it a little more convenient to use. It also happens to handle my tax situation better than the competitors. However, it has shortcomings which remain unaddressed year after year. Navigating "step-by-step" is painful, especially if you have to go back to a particular spot to revisit a number. There is no in-cell calculation - would be even better if it allowed mini-worksheets, and annotated bookmarks for the areas to re-check. Printing should allow optimization for double-sided printers, such that multi-page forms print double-sided, and single-page forms print to start on the new sheet - this would make it easier to print paper returns. TT used to allow one state filing for free with the software purchase, but no longer - in addition to paying $100 for TT, I have to shell out additional $25 to e-file state return. I will certainly be looking at alternatives next year.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is helpful It has its pros and cons. Pros- easier time doing my own taxes cons- didn't inform me about when I'd be able to finally submit my taxes because of something congress passed blah blah blah. Also it seems like fees have been raised this year? I don't remember being charged as much last time.
Date published: 2022-04-18
Rated 1 out of 5 by from Super hard to use Does not explain in detail what the steps are or what certain information means.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax review Used for more years than I can remember. Never had a problem, but I have also been a professional tax preparer in the past, so I know what my return should look like, or what I want it to look like. Ya'll try to sell too many things I do not want or need.
Date published: 2022-04-18
Rated 5 out of 5 by from Fantastic product Easy to use. Walks me through everything. Can go back and correct.
Date published: 2022-04-18
Rated 5 out of 5 by from Good Went through alot but got through it, Needs some what of improvement
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is Awesome!!! TurboTax is easy to use and professional help is an option if needs assistance.
Date published: 2022-04-18
Rated 5 out of 5 by from EVERY YEAR THEY HAVE ME COVERED AWESOME PRODUCT, very easy to read, follow, and fill in. With understandable explainWHY after everything enter, then calculated! PLUS, MARY the CPA that help me input things like the W2-G area was very helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax Love that it is extremely easy to use so that anyone can feel comfortable doing their own taxes without needing to go to a tax professional
Date published: 2022-04-18
Rated 5 out of 5 by from turbo is the best yes i like, it was the best like seriuosly i would do it again
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 7638
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Only slightly above average I have been using TurboTax for a number of years now, mainly because it carries over the info from past years and makes it a little more convenient to use. It also happens to handle my tax situation better than the competitors. However, it has shortcomings which remain unaddressed year after year. Navigating "step-by-step" is painful, especially if you have to go back to a particular spot to revisit a number. There is no in-cell calculation - would be even better if it allowed mini-worksheets, and annotated bookmarks for the areas to re-check. Printing should allow optimization for double-sided printers, such that multi-page forms print double-sided, and single-page forms print to start on the new sheet - this would make it easier to print paper returns. TT used to allow one state filing for free with the software purchase, but no longer - in addition to paying $100 for TT, I have to shell out additional $25 to e-file state return. I will certainly be looking at alternatives next year.
Date published: 2022-04-18
Rated 4 out of 5 by from TurboTax is helpful It has its pros and cons. Pros- easier time doing my own taxes cons- didn't inform me about when I'd be able to finally submit my taxes because of something congress passed blah blah blah. Also it seems like fees have been raised this year? I don't remember being charged as much last time.
Date published: 2022-04-18
Rated 1 out of 5 by from Super hard to use Does not explain in detail what the steps are or what certain information means.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax review Used for more years than I can remember. Never had a problem, but I have also been a professional tax preparer in the past, so I know what my return should look like, or what I want it to look like. Ya'll try to sell too many things I do not want or need.
Date published: 2022-04-18
Rated 5 out of 5 by from Fantastic product Easy to use. Walks me through everything. Can go back and correct.
Date published: 2022-04-18
Rated 5 out of 5 by from Good Went through alot but got through it, Needs some what of improvement
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is Awesome!!! TurboTax is easy to use and professional help is an option if needs assistance.
Date published: 2022-04-18
Rated 5 out of 5 by from EVERY YEAR THEY HAVE ME COVERED AWESOME PRODUCT, very easy to read, follow, and fill in. With understandable explainWHY after everything enter, then calculated! PLUS, MARY the CPA that help me input things like the W2-G area was very helpful.
Date published: 2022-04-18
Rated 5 out of 5 by from Love TurboTax Love that it is extremely easy to use so that anyone can feel comfortable doing their own taxes without needing to go to a tax professional
Date published: 2022-04-18
Rated 5 out of 5 by from turbo is the best yes i like, it was the best like seriuosly i would do it again
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 7638