TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Online platform great / CPA didn't keep his word I like the online platform, including the ability to get help. The import from broker functionality I can't recommend if you have many transactions. It's causing a lot of additional troubles down the track. What I really disliked this year is that I wanted to get a CPA to do the taxes for me. We had a call and I made clear that I need my taxes filed before the April deadline. The CPA assured me that he will keep that deadline, and start on it the next week. He kept pushing the timeline and after I already gathered my funds for paying the tax in my checking account, announced that I need to file for an extension. I ended up doing the taxes myself!
Date published: 2022-08-02
Rated 5 out of 5 by from woohoo Easy and self explanatory to file on your own anyone can do it
Date published: 2022-08-02
Rated 4 out of 5 by from Using TurboTax for the first time First time using Turbo Tax. I used ProSeries Connect before.
Date published: 2022-08-02
Rated 2 out of 5 by from TurboTax left me high and dry -- very disappointin TurboTax didn't file my review as I had paid them to do. Three different agents left the company and I had to reach out multiple times to get anyone to answer. Then I was told that I needed to pay more (twice!) to get my (extended) return filed. Then they found out TurboTax did my return incorrectly last year -- and I needed to pay more to get that fixed. And then I was offered a 20% discount for the trouble -- but the coupon wasn't applied at check-out, and I am now trying to figure out how to get my refund. Used TurboTax for the past 5 years -- this time is the last.
Date published: 2022-08-02
Rated 5 out of 5 by from Best experience Yet. Had the best experience filing our taxes this year. Finally getting the hang of it. Really liked the ability to put what I was looking for and could not find in the search box and was extremely surprised at how well it worked.
Date published: 2022-08-02
Rated 5 out of 5 by from TurboTax was pain free and fast! Service was intuitive and fast. George, my tax preparer was prompt and knowledgeable. Great communication too.
Date published: 2022-08-02
Rated 5 out of 5 by from Will be back next year ! The virtual experienced felt as easy as being in the same room with the tax pro.
Date published: 2022-08-01
Rated 5 out of 5 by from Amazing Amazing service! Very impressed, made everything super fast and easy.
Date published: 2022-08-01
Rated 5 out of 5 by from Awesome! User friendly and allowed for a thorough return to be filed.
Date published: 2022-08-01
Rated 4 out of 5 by from TurboTax is user friendly Talked with one of your experts and he quickly resolved my issue.
Date published: 2022-08-01
All TurboTax® Offerings Reviews - Page 7637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Online platform great / CPA didn't keep his word I like the online platform, including the ability to get help. The import from broker functionality I can't recommend if you have many transactions. It's causing a lot of additional troubles down the track. What I really disliked this year is that I wanted to get a CPA to do the taxes for me. We had a call and I made clear that I need my taxes filed before the April deadline. The CPA assured me that he will keep that deadline, and start on it the next week. He kept pushing the timeline and after I already gathered my funds for paying the tax in my checking account, announced that I need to file for an extension. I ended up doing the taxes myself!
Date published: 2022-08-02
Rated 5 out of 5 by from woohoo Easy and self explanatory to file on your own anyone can do it
Date published: 2022-08-02
Rated 4 out of 5 by from Using TurboTax for the first time First time using Turbo Tax. I used ProSeries Connect before.
Date published: 2022-08-02
Rated 2 out of 5 by from TurboTax left me high and dry -- very disappointin TurboTax didn't file my review as I had paid them to do. Three different agents left the company and I had to reach out multiple times to get anyone to answer. Then I was told that I needed to pay more (twice!) to get my (extended) return filed. Then they found out TurboTax did my return incorrectly last year -- and I needed to pay more to get that fixed. And then I was offered a 20% discount for the trouble -- but the coupon wasn't applied at check-out, and I am now trying to figure out how to get my refund. Used TurboTax for the past 5 years -- this time is the last.
Date published: 2022-08-02
Rated 5 out of 5 by from Best experience Yet. Had the best experience filing our taxes this year. Finally getting the hang of it. Really liked the ability to put what I was looking for and could not find in the search box and was extremely surprised at how well it worked.
Date published: 2022-08-02
Rated 5 out of 5 by from TurboTax was pain free and fast! Service was intuitive and fast. George, my tax preparer was prompt and knowledgeable. Great communication too.
Date published: 2022-08-02
Rated 5 out of 5 by from Will be back next year ! The virtual experienced felt as easy as being in the same room with the tax pro.
Date published: 2022-08-01
Rated 5 out of 5 by from Amazing Amazing service! Very impressed, made everything super fast and easy.
Date published: 2022-08-01
Rated 5 out of 5 by from Awesome! User friendly and allowed for a thorough return to be filed.
Date published: 2022-08-01
Rated 4 out of 5 by from TurboTax is user friendly Talked with one of your experts and he quickly resolved my issue.
Date published: 2022-08-01
All TurboTax® Offerings Reviews - Page 7637