TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Been using TurboTax for years Great services. Been using them for years. Would recommend to anyone.
Date published: 2021-02-27
Rated 1 out of 5 by from Much buggier than last year This is my second year using Turbo Tax self employed. Last year, the experience was very smooth and as a result, I had recommended it to my friends. Everything went smoothly, and I could easily pull up additional information about questions I wasn't sure how to answer. This year my experience was completely different. While there were informative tool tips and help dialogues for some items, these were either missing or uninformative for the most confusing questions (e.g. why it is most advantageous for married DC residents to file their state return separately but on the same return). The missing bits of information required me to google for answers or go dig around the IRS and DC revenue authorities' websites to get answers. Given that the convenient and context-specific tool-tips/help files are a big part of Turbo Tax's value proposition, this was quite frustrating. Second, I kept getting pulled back to revisit sections I had already completed, usually because a field that apparently was supposed to be left blank had a zero in it (or perhaps vice versa, I didn't quite understand what was being flagged). I eventually realized that the issue was potentially coming from income/expense streams that I had had in previous years but no longer had. After deleting them, a lot of this strange behavior stopped, but needing to do so invalidates another key value proposition of Turbo Tax: because we already have your info from last year so doing taxes this year will be much easier. In fact, I'm fairly confident that I would have had a much easier time completing taxes this year if Turbo Tax hadn't saved my info from last year as have the old info being imported seemed to introduce all these bugs. Ultimately, I was able to get everything worked out, and I probably still spent marginally less time and money than I would have by hiring an accountant, but compared to my much more positive experience last year, this year was very frustrating.
Date published: 2021-02-27
Rated 5 out of 5 by from organized and easy First time using turbo tax, product organized and user friendly. Great experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use platform. I like using TurboTax - it's easy and very user friendly.
Date published: 2021-02-27
Rated 4 out of 5 by from TuboTax No comment for this tax return. Thanks for your assistance
Date published: 2021-02-27
Rated 3 out of 5 by from Turbotax try's hard to get you to upgrade for$ !! Turbo tax goes out of their way to make you upgrade from the free edition when you don't need to. So be careful they will lead you into a paid version!
Date published: 2021-02-27
Rated 4 out of 5 by from good good product.....could be better....had problemo with beneficiary selection answer on income question
Date published: 2021-02-27
Rated 5 out of 5 by from GREAT PUSH THE EASY BUTTON ON THIS. EVERY YEAR SEEMS TO GET EASIER
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is GREAT It was fast and easy!! Explanations for each step was very easy to understand
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and accurate Had a question about how to enter the acquired date for a called bond for which my broker didn't have the info. Spoke to a TT support agent who gave me confidence to proceed. Found later in my TT review process that this acquired date entry detail was handled in TT Review process, not at initial entry of 1099-B edits.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7635
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Been using TurboTax for years Great services. Been using them for years. Would recommend to anyone.
Date published: 2021-02-27
Rated 1 out of 5 by from Much buggier than last year This is my second year using Turbo Tax self employed. Last year, the experience was very smooth and as a result, I had recommended it to my friends. Everything went smoothly, and I could easily pull up additional information about questions I wasn't sure how to answer. This year my experience was completely different. While there were informative tool tips and help dialogues for some items, these were either missing or uninformative for the most confusing questions (e.g. why it is most advantageous for married DC residents to file their state return separately but on the same return). The missing bits of information required me to google for answers or go dig around the IRS and DC revenue authorities' websites to get answers. Given that the convenient and context-specific tool-tips/help files are a big part of Turbo Tax's value proposition, this was quite frustrating. Second, I kept getting pulled back to revisit sections I had already completed, usually because a field that apparently was supposed to be left blank had a zero in it (or perhaps vice versa, I didn't quite understand what was being flagged). I eventually realized that the issue was potentially coming from income/expense streams that I had had in previous years but no longer had. After deleting them, a lot of this strange behavior stopped, but needing to do so invalidates another key value proposition of Turbo Tax: because we already have your info from last year so doing taxes this year will be much easier. In fact, I'm fairly confident that I would have had a much easier time completing taxes this year if Turbo Tax hadn't saved my info from last year as have the old info being imported seemed to introduce all these bugs. Ultimately, I was able to get everything worked out, and I probably still spent marginally less time and money than I would have by hiring an accountant, but compared to my much more positive experience last year, this year was very frustrating.
Date published: 2021-02-27
Rated 5 out of 5 by from organized and easy First time using turbo tax, product organized and user friendly. Great experience.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use platform. I like using TurboTax - it's easy and very user friendly.
Date published: 2021-02-27
Rated 4 out of 5 by from TuboTax No comment for this tax return. Thanks for your assistance
Date published: 2021-02-27
Rated 3 out of 5 by from Turbotax try's hard to get you to upgrade for$ !! Turbo tax goes out of their way to make you upgrade from the free edition when you don't need to. So be careful they will lead you into a paid version!
Date published: 2021-02-27
Rated 4 out of 5 by from good good product.....could be better....had problemo with beneficiary selection answer on income question
Date published: 2021-02-27
Rated 5 out of 5 by from GREAT PUSH THE EASY BUTTON ON THIS. EVERY YEAR SEEMS TO GET EASIER
Date published: 2021-02-27
Rated 5 out of 5 by from Turbotax is GREAT It was fast and easy!! Explanations for each step was very easy to understand
Date published: 2021-02-27
Rated 5 out of 5 by from Quick and accurate Had a question about how to enter the acquired date for a called bond for which my broker didn't have the info. Spoke to a TT support agent who gave me confidence to proceed. Found later in my TT review process that this acquired date entry detail was handled in TT Review process, not at initial entry of 1099-B edits.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7635