TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from super easy! Finished our federal and state taxes in one afternoon in the comfort of our home. Free filing, super easy to do!
Date published: 2022-02-24
Rated 5 out of 5 by from Turbotax is Cool Turbotax is easy to use and it guides you through every strp of the return process.
Date published: 2022-02-24
Rated 1 out of 5 by from There probaly is a cheaper way Well it well until I uploaded my Ameritrade Info. It wouldn't let me choose the free option anymore. Even though I didn't sell any stocks. It still wanted to the 1099B and wouldn't let me proceed without paying for $51 plus tax upgrade. So it added a line for $0 and still charge me $51 to file.
Date published: 2022-02-24
Rated 5 out of 5 by from Easy and Fast I've been a Turbo Tax customer for 5 years and I have never been disappointed! They provide copies, tax experts 24/7/365.
Date published: 2022-02-24
Rated 2 out of 5 by from Turbo Tax is a disappointment. This year it was confusing; harder to follow. Would rather pay in advance and see my forms develop.
Date published: 2022-02-24
Rated 2 out of 5 by from TurboTax is Easy, but Live Chat was Useless Live chat with Rokeisha proved useless. I attempted to apply for the Past Military Service credit and TurboTax online wouldn't let me because it said I made over $37500, even though I made $0. Rokeisha then entered live chat and was told 3 different, conflicting excuses as to why I couldn't: 1) It needed to be within the past 3.5 years (untrue) When I told her this was untrue, she responded with: 2) "Well, then you had to have been active in 2021" Again, untrue for the credit. I needed to be a veteran with 100% total and a permanent disability with less than $37500 income, which I am. So, after that, she said: 3) Well it's a tax break. Since you made $0, it won't help you. I left the 20-minute chat at that point. Honestly, $750 in my pocket isn't worth that trouble, and neither is using TurboTax next year.
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was easy to navigate and was very helpful with mistakes and help correcting thingsI did wrong.
Date published: 2022-02-24
Rated 3 out of 5 by from I like using it but the cost just keeps going up. It used to be you always got free state filing, now that's an extra $39. I also don't appreciate having to say no to the upsells more than once during the filing process.
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is awesome Very quick and easy. I will be filling my taxes with turbo tax every year now!
Date published: 2022-02-24
Rated 5 out of 5 by from Excellent! Hand another great experience filing out taxes with TurboTax.
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7626
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from super easy! Finished our federal and state taxes in one afternoon in the comfort of our home. Free filing, super easy to do!
Date published: 2022-02-24
Rated 5 out of 5 by from Turbotax is Cool Turbotax is easy to use and it guides you through every strp of the return process.
Date published: 2022-02-24
Rated 1 out of 5 by from There probaly is a cheaper way Well it well until I uploaded my Ameritrade Info. It wouldn't let me choose the free option anymore. Even though I didn't sell any stocks. It still wanted to the 1099B and wouldn't let me proceed without paying for $51 plus tax upgrade. So it added a line for $0 and still charge me $51 to file.
Date published: 2022-02-24
Rated 5 out of 5 by from Easy and Fast I've been a Turbo Tax customer for 5 years and I have never been disappointed! They provide copies, tax experts 24/7/365.
Date published: 2022-02-24
Rated 2 out of 5 by from Turbo Tax is a disappointment. This year it was confusing; harder to follow. Would rather pay in advance and see my forms develop.
Date published: 2022-02-24
Rated 2 out of 5 by from TurboTax is Easy, but Live Chat was Useless Live chat with Rokeisha proved useless. I attempted to apply for the Past Military Service credit and TurboTax online wouldn't let me because it said I made over $37500, even though I made $0. Rokeisha then entered live chat and was told 3 different, conflicting excuses as to why I couldn't: 1) It needed to be within the past 3.5 years (untrue) When I told her this was untrue, she responded with: 2) "Well, then you had to have been active in 2021" Again, untrue for the credit. I needed to be a veteran with 100% total and a permanent disability with less than $37500 income, which I am. So, after that, she said: 3) Well it's a tax break. Since you made $0, it won't help you. I left the 20-minute chat at that point. Honestly, $750 in my pocket isn't worth that trouble, and neither is using TurboTax next year.
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax was easy to navigate and was very helpful with mistakes and help correcting thingsI did wrong.
Date published: 2022-02-24
Rated 3 out of 5 by from I like using it but the cost just keeps going up. It used to be you always got free state filing, now that's an extra $39. I also don't appreciate having to say no to the upsells more than once during the filing process.
Date published: 2022-02-24
Rated 5 out of 5 by from Turbo tax is awesome Very quick and easy. I will be filling my taxes with turbo tax every year now!
Date published: 2022-02-24
Rated 5 out of 5 by from Excellent! Hand another great experience filing out taxes with TurboTax.
Date published: 2022-02-24
All TurboTax® Offerings Reviews - Page 7626