TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Ada is Amazing! I was having issues submitting due to a glitch, and Ada was wonderful. Very polite and professional. She made sure all my information was submitted, and didn't want to hang up until we were 100% sure everything was good to go. She was so helpful. It was also nice to have someone who is from Florida originally, though she is now in VA (where I also have family). It's always nice to have something in common.
Date published: 2023-03-07
Rated 5 out of 5 by from Best Very helpful 5 star please give me her next year Thank you
Date published: 2023-03-07
Rated 5 out of 5 by from Thank you for making this easy. Didn't need expert advise. AI was good enough! **************************************
Date published: 2023-03-07
Rated 5 out of 5 by from Takes the pain out of taxes! Easy to use. They walk you through every step needed and review progress frequently. Easy to stop and resume later if needed. I have used Turbo Tax for a few years now and no disappointments.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use and friendly to military! I've been using turbo tax for about 10 years and have always had a great experience
Date published: 2023-03-07
Rated 5 out of 5 by from Always easy to use and helpful Always easy to use and helpful. Will use this program every year.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbow Tax is awesome Turbo Tax was very user friendly and had good review steps
Date published: 2023-03-07
Rated 3 out of 5 by from My first time filing taxes online. I filed my federal and state tax returns for the very first time in my life! I am 74 years old and have always prepared my taxes manually and sent in via USPS. It was good for a first time experience, but there were some unanticipated issues: 1) There was a discrepancy between my manually arrived at State Refund Amount and the Turbo Tax State Refund amount. The agent I worked with did his best effort to troubleshoot the discrepancy but could not identify the cause. 2) I purchased the TurboTax product for $70 from a local Office Max store, and installed it online on my computer. I was told that this was not the platform that my Turbotax return was filed under. There was nothing ito indicate to me when I initially installed the store bought program that it wasn't the same as your online system. 3) I was charged additional fees which I hadn't anticipated. 4) It took a frustratingly long time to get access to your 800 no. I went round and round in the online chat box!
Date published: 2023-03-07
Rated 4 out of 5 by from Too early to tell Besides paying for the service, I am not sure of the benefits yet. Filing was simple enough, Turbo Tax always makes that simple. I used to use only free, but want to get most out of my taxes, so I went premium.
Date published: 2023-03-07
Rated 5 out of 5 by from Love Turbo Tax, they made amending easy! I had to add a 1099-R to my already filed return. It was easy-peasy with Turbo Tax, walked me right through it.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7620
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Ada is Amazing! I was having issues submitting due to a glitch, and Ada was wonderful. Very polite and professional. She made sure all my information was submitted, and didn't want to hang up until we were 100% sure everything was good to go. She was so helpful. It was also nice to have someone who is from Florida originally, though she is now in VA (where I also have family). It's always nice to have something in common.
Date published: 2023-03-07
Rated 5 out of 5 by from Best Very helpful 5 star please give me her next year Thank you
Date published: 2023-03-07
Rated 5 out of 5 by from Thank you for making this easy. Didn't need expert advise. AI was good enough! **************************************
Date published: 2023-03-07
Rated 5 out of 5 by from Takes the pain out of taxes! Easy to use. They walk you through every step needed and review progress frequently. Easy to stop and resume later if needed. I have used Turbo Tax for a few years now and no disappointments.
Date published: 2023-03-07
Rated 5 out of 5 by from Easy to use and friendly to military! I've been using turbo tax for about 10 years and have always had a great experience
Date published: 2023-03-07
Rated 5 out of 5 by from Always easy to use and helpful Always easy to use and helpful. Will use this program every year.
Date published: 2023-03-07
Rated 5 out of 5 by from Turbow Tax is awesome Turbo Tax was very user friendly and had good review steps
Date published: 2023-03-07
Rated 3 out of 5 by from My first time filing taxes online. I filed my federal and state tax returns for the very first time in my life! I am 74 years old and have always prepared my taxes manually and sent in via USPS. It was good for a first time experience, but there were some unanticipated issues: 1) There was a discrepancy between my manually arrived at State Refund Amount and the Turbo Tax State Refund amount. The agent I worked with did his best effort to troubleshoot the discrepancy but could not identify the cause. 2) I purchased the TurboTax product for $70 from a local Office Max store, and installed it online on my computer. I was told that this was not the platform that my Turbotax return was filed under. There was nothing ito indicate to me when I initially installed the store bought program that it wasn't the same as your online system. 3) I was charged additional fees which I hadn't anticipated. 4) It took a frustratingly long time to get access to your 800 no. I went round and round in the online chat box!
Date published: 2023-03-07
Rated 4 out of 5 by from Too early to tell Besides paying for the service, I am not sure of the benefits yet. Filing was simple enough, Turbo Tax always makes that simple. I used to use only free, but want to get most out of my taxes, so I went premium.
Date published: 2023-03-07
Rated 5 out of 5 by from Love Turbo Tax, they made amending easy! I had to add a 1099-R to my already filed return. It was easy-peasy with Turbo Tax, walked me right through it.
Date published: 2023-03-07
All TurboTax® Offerings Reviews - Page 7620