TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Turbo tax is user friendly. User friendly system that provides step by step, stress free overall experience. Free for military which is a huge yes!
Date published: 2023-03-08
Rated 5 out of 5 by from Another Tax Year Done My tax returns are pretty straight forward. Turbo Tax makes it easy to do my own taxes.
Date published: 2023-03-08
Rated 3 out of 5 by from Soso Hard to get back to sections to correct. In the alert in the review it didn't direct me back to that section.
Date published: 2023-03-08
Rated 3 out of 5 by from Turbo Tax was extremely slow to get the State form I was extremely disappointed at getting the state form only a short time before the required filing time. I almost decided to purchase another product so I could complete on time.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo Tax is Fantastic So simple and easy to use. Our return is mainly straight-forward but we do have some Capital Gains reporting that I was able to download directly from the financial institution to our federal return. Makes the most complicated part of the return, easy. I use Turbo Tax every year. Among the best money I spend every year
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo tax was very user friendly. very good and super easy to use. very affordable as well.
Date published: 2023-03-08
Rated 1 out of 5 by from Turbo Tax On Line I made it all the way to the end and could only make a correction by "Quick Zooming". No idea what that is and after much time find out you cannot "Quick Zoom" with the on-line version of Turbo Tax.
Date published: 2023-03-08
Rated 5 out of 5 by from Debra was knowledgeable and pleasant Debra was knowledgeable, pleasant and patient. I appreciate her help.
Date published: 2023-03-08
Rated 2 out of 5 by from Be aware of Turbo's filing options and versions Accidentally clicked a LIVE help button that caused my account to immediately be charged the $180 premium live version. No way to undo it even though I continued all my taxes myself. Also the website tells you what version you're using or might need up front. BUT, if you want to look back on what forms are causing your version upgrade it's nearly impossible within the website when doing the taxes. Customer support was quick over a call however, they also helped get me a discount code to help soothe my agitation at failing to determine the cause after an hour. Also, in my case of using Robinhood, its kind of ridiculous that they charge $80 to include the stock related forms and ALSO charge you to file state when state is free with the free version. I think Inuit and Turbo should be more transparent with what EXACTLY is causing upcharges.
Date published: 2023-03-08
Rated 5 out of 5 by from Easy, Peasy Rahat was super helpful and we were done in less than an hour.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7619
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax is user friendly. User friendly system that provides step by step, stress free overall experience. Free for military which is a huge yes!
Date published: 2023-03-08
Rated 5 out of 5 by from Another Tax Year Done My tax returns are pretty straight forward. Turbo Tax makes it easy to do my own taxes.
Date published: 2023-03-08
Rated 3 out of 5 by from Soso Hard to get back to sections to correct. In the alert in the review it didn't direct me back to that section.
Date published: 2023-03-08
Rated 3 out of 5 by from Turbo Tax was extremely slow to get the State form I was extremely disappointed at getting the state form only a short time before the required filing time. I almost decided to purchase another product so I could complete on time.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo Tax is Fantastic So simple and easy to use. Our return is mainly straight-forward but we do have some Capital Gains reporting that I was able to download directly from the financial institution to our federal return. Makes the most complicated part of the return, easy. I use Turbo Tax every year. Among the best money I spend every year
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo tax was very user friendly. very good and super easy to use. very affordable as well.
Date published: 2023-03-08
Rated 1 out of 5 by from Turbo Tax On Line I made it all the way to the end and could only make a correction by "Quick Zooming". No idea what that is and after much time find out you cannot "Quick Zoom" with the on-line version of Turbo Tax.
Date published: 2023-03-08
Rated 5 out of 5 by from Debra was knowledgeable and pleasant Debra was knowledgeable, pleasant and patient. I appreciate her help.
Date published: 2023-03-08
Rated 2 out of 5 by from Be aware of Turbo's filing options and versions Accidentally clicked a LIVE help button that caused my account to immediately be charged the $180 premium live version. No way to undo it even though I continued all my taxes myself. Also the website tells you what version you're using or might need up front. BUT, if you want to look back on what forms are causing your version upgrade it's nearly impossible within the website when doing the taxes. Customer support was quick over a call however, they also helped get me a discount code to help soothe my agitation at failing to determine the cause after an hour. Also, in my case of using Robinhood, its kind of ridiculous that they charge $80 to include the stock related forms and ALSO charge you to file state when state is free with the free version. I think Inuit and Turbo should be more transparent with what EXACTLY is causing upcharges.
Date published: 2023-03-08
Rated 5 out of 5 by from Easy, Peasy Rahat was super helpful and we were done in less than an hour.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7619