TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from OOPS Waited till the last minute to do the work, use the program personally but the business
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest Version I've Used They double check every entry to be sure you're getting the maximum refund.
Date published: 2022-04-18
Rated 3 out of 5 by from Terms & Conditions Trickery and Data Mining? When I made the 2021 TurboTax purchase I had already agreed to terms & conditions. Then, once my credit card had been charged, I was FORCED to agree to an even wider set of terms. Looking them over, the language stated that Intuit could "use my data". WHAT DATA? My tax data? In chatting with the very young lady on your phone system, I was assured that TurboTax "would never use my tax data". Right. So, why not explain exactly what DATA you are retaining. I had no recourse once my credit card had been charged. So let's see, I had to pay first and then agree to the SECOND set of terms and then I couldn't get out. Legal? Sure. You wrote the law here. And I see that below, even on this review form, I have to agree to more terms & conditions. Should I read these all the way through? This isn't funny. And just so you can acquire more data I see that you have a set of personal info questions below. However, the little box on the left of the page is giving me guidelines for writing this by saying "... avoid personal info, we want to protect your privacy." And then of course, you want my email address, just to couple all the DATA together to know more about me. Shameful!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome This year's product was much clearer in understanding what information was needed, making it faster to complete
Date published: 2022-04-18
Rated 2 out of 5 by from Costly Although I continue to use year after year, the price to do so continues to go up. The process remains relatively the same (and somewhat simple) so I dont understand why the cost of it continues to rise. I also dont appreciate how they've set up the site to attempt to trick you into paying for "upgrades". If you accidentally select an upgrade and wish to change it they make it difficult to navigate back to where you can select a different option.
Date published: 2022-04-18
Rated 5 out of 5 by from So easy to use! Filing my taxes always gives me so much anxiety, but knowing that they will walk me through every step makes it so much less intimidating.
Date published: 2022-04-18
Rated 5 out of 5 by from Hannah, professional tax agent, was tremendous! I was having a lot of issues understanding things since I have cognitive issues caused by being on the ventilator with Covid in April 2020. Hannah was ever so kind to not move very fast so I could keep up with her. She was so kind and just a breath of fresh air in this society of ours. He kindness brought me to tears. She was an angel!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome. :-) Very helpful and informative. Liked the donation section.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Very easy to use. Walks you through all the steps.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a great service They even talked to me after midnight to help me fix my issue.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 762
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from OOPS Waited till the last minute to do the work, use the program personally but the business
Date published: 2022-04-18
Rated 5 out of 5 by from Easiest Version I've Used They double check every entry to be sure you're getting the maximum refund.
Date published: 2022-04-18
Rated 3 out of 5 by from Terms & Conditions Trickery and Data Mining? When I made the 2021 TurboTax purchase I had already agreed to terms & conditions. Then, once my credit card had been charged, I was FORCED to agree to an even wider set of terms. Looking them over, the language stated that Intuit could "use my data". WHAT DATA? My tax data? In chatting with the very young lady on your phone system, I was assured that TurboTax "would never use my tax data". Right. So, why not explain exactly what DATA you are retaining. I had no recourse once my credit card had been charged. So let's see, I had to pay first and then agree to the SECOND set of terms and then I couldn't get out. Legal? Sure. You wrote the law here. And I see that below, even on this review form, I have to agree to more terms & conditions. Should I read these all the way through? This isn't funny. And just so you can acquire more data I see that you have a set of personal info questions below. However, the little box on the left of the page is giving me guidelines for writing this by saying "... avoid personal info, we want to protect your privacy." And then of course, you want my email address, just to couple all the DATA together to know more about me. Shameful!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome This year's product was much clearer in understanding what information was needed, making it faster to complete
Date published: 2022-04-18
Rated 2 out of 5 by from Costly Although I continue to use year after year, the price to do so continues to go up. The process remains relatively the same (and somewhat simple) so I dont understand why the cost of it continues to rise. I also dont appreciate how they've set up the site to attempt to trick you into paying for "upgrades". If you accidentally select an upgrade and wish to change it they make it difficult to navigate back to where you can select a different option.
Date published: 2022-04-18
Rated 5 out of 5 by from So easy to use! Filing my taxes always gives me so much anxiety, but knowing that they will walk me through every step makes it so much less intimidating.
Date published: 2022-04-18
Rated 5 out of 5 by from Hannah, professional tax agent, was tremendous! I was having a lot of issues understanding things since I have cognitive issues caused by being on the ventilator with Covid in April 2020. Hannah was ever so kind to not move very fast so I could keep up with her. She was so kind and just a breath of fresh air in this society of ours. He kindness brought me to tears. She was an angel!
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome. :-) Very helpful and informative. Liked the donation section.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to use Very easy to use. Walks you through all the steps.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a great service They even talked to me after midnight to help me fix my issue.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 762