TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax never fails to fit my evolving needs I have used TurboTax for several years now, and it has always fit my needs well. If self-filing, it thoroughly accounts for all income sources and deductions, taking the user through each step in an intuitive manner. It has made filing taxes much less burdensome and time-consuming. This year, I used TurboTax's Full Service option, and I was fortunate enough to secure Marwan E. as my tax expert. His service left nothing to be desired. He was friendly, thorough, and professional. He took time to listen to my concerns and assured me that he would pay special attention to them, and when I went over my return, I discovered I was in good hands, indeed. Additionally, he prepared my return in one business day!
Date published: 2023-03-08
Rated 5 out of 5 by from Intuit Team is Expert! Filing taxes is a very hard job. I am so happy to use the Turbo Tax software for my business needs as it simplifies the application process for you. I reached out multiple number of times to talk with tax experts. I like the way they communicate with patience and have standard practices. Best thing of all is that in the end, they ask if I was able to resolve your issue or answer your question. This is above and beyond customer service. Thank You for that. I loved the Turbo Tax desktop version. I had to very rarely contact the Turbo Tax Expert Team when using the desktop version. However, I ran into several issues when filing my taxes using turbo tax live as described below. 1. Not able to stay in touch with one tax expert till the entire application process is over and had to tell my story of Tax over and over again. 2. Difficulty in navigation (everything exists in its place but I guess I am too scared to go through the amend your taxes route to download the "Full print version of the File". 3. If you select to send by mail option and print the documents the instructions are a bit confusing as they ask you to not mail the documents as you have e-filed them. And also say that do not mail the documents if you have no payments due. 4. On the print version downloaded for mailing for the business taxes, I think it does not have the Federal Tax return address (I may be wrong because I did two personal and two business taxes this year and definitely ran into this issue once or twice). 5. If you can't call back in 5 minutes, do not keep your customer waiting. 6. They are several improvements needed in online business taxes but I think, most of them are manageable.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo Tax was a huge help! Thank you! Turbo Tax was a huge help! The live experts I talked to were very helpful and really knew what they were doing! Thank you!
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo makes taxes easy Turbo Tax gives me the option of filing my taxes and skipping the tax preparer, with a full guarantee. it makes it easy to file my taxes while giving me the peace of mind.
Date published: 2023-03-08
Rated 5 out of 5 by from Great serviceVery helpful and kind Excellent customer skills and very professional, a pleasent experance
Date published: 2023-03-08
Rated 4 out of 5 by from Easy but forces you to upgrade Easy to use and lots of helpful info. However, forces you to upgrade for $119 at the end if you have any capitals gains or losses (the Turbo Tax fee was more than what we made).
Date published: 2023-03-08
Rated 4 out of 5 by from Good program. Need to offer a Mac version easy to use. Love the Forms feature that allows for direct entry onto forms. However, giving this a 4 stars since I'm a Mac user and had to use a separate Windows based computer to file my taxes. Not very convenient. Please create TruboTax Business for Mac.
Date published: 2023-03-08
Rated 5 out of 5 by from I love TurboTax It makes doing our taxes easy. I trust TurboTax and always get the most money back that I'm allowed.
Date published: 2023-03-08
Rated 4 out of 5 by from tax return I love Turbo Tax. They make it so easy to do everything on your own. The only thing I don't like is literally all the questions that do not pertain to us.
Date published: 2023-03-08
Rated 4 out of 5 by from Decent and reliable Anything is better than slogging through a return with only a pencil and my own knowledge against the IRS's vague and menacing instructions. So thank you, TurboTax. But your pricing is out of control. And I think you play on people's fears WAY too much when you keep circling back to a product upgrade page. Tax season is not the time. And you make it WAY too complicated to file separate state returns for a married couple living in different states.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7603
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax never fails to fit my evolving needs I have used TurboTax for several years now, and it has always fit my needs well. If self-filing, it thoroughly accounts for all income sources and deductions, taking the user through each step in an intuitive manner. It has made filing taxes much less burdensome and time-consuming. This year, I used TurboTax's Full Service option, and I was fortunate enough to secure Marwan E. as my tax expert. His service left nothing to be desired. He was friendly, thorough, and professional. He took time to listen to my concerns and assured me that he would pay special attention to them, and when I went over my return, I discovered I was in good hands, indeed. Additionally, he prepared my return in one business day!
Date published: 2023-03-08
Rated 5 out of 5 by from Intuit Team is Expert! Filing taxes is a very hard job. I am so happy to use the Turbo Tax software for my business needs as it simplifies the application process for you. I reached out multiple number of times to talk with tax experts. I like the way they communicate with patience and have standard practices. Best thing of all is that in the end, they ask if I was able to resolve your issue or answer your question. This is above and beyond customer service. Thank You for that. I loved the Turbo Tax desktop version. I had to very rarely contact the Turbo Tax Expert Team when using the desktop version. However, I ran into several issues when filing my taxes using turbo tax live as described below. 1. Not able to stay in touch with one tax expert till the entire application process is over and had to tell my story of Tax over and over again. 2. Difficulty in navigation (everything exists in its place but I guess I am too scared to go through the amend your taxes route to download the "Full print version of the File". 3. If you select to send by mail option and print the documents the instructions are a bit confusing as they ask you to not mail the documents as you have e-filed them. And also say that do not mail the documents if you have no payments due. 4. On the print version downloaded for mailing for the business taxes, I think it does not have the Federal Tax return address (I may be wrong because I did two personal and two business taxes this year and definitely ran into this issue once or twice). 5. If you can't call back in 5 minutes, do not keep your customer waiting. 6. They are several improvements needed in online business taxes but I think, most of them are manageable.
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo Tax was a huge help! Thank you! Turbo Tax was a huge help! The live experts I talked to were very helpful and really knew what they were doing! Thank you!
Date published: 2023-03-08
Rated 5 out of 5 by from Turbo makes taxes easy Turbo Tax gives me the option of filing my taxes and skipping the tax preparer, with a full guarantee. it makes it easy to file my taxes while giving me the peace of mind.
Date published: 2023-03-08
Rated 5 out of 5 by from Great serviceVery helpful and kind Excellent customer skills and very professional, a pleasent experance
Date published: 2023-03-08
Rated 4 out of 5 by from Easy but forces you to upgrade Easy to use and lots of helpful info. However, forces you to upgrade for $119 at the end if you have any capitals gains or losses (the Turbo Tax fee was more than what we made).
Date published: 2023-03-08
Rated 4 out of 5 by from Good program. Need to offer a Mac version easy to use. Love the Forms feature that allows for direct entry onto forms. However, giving this a 4 stars since I'm a Mac user and had to use a separate Windows based computer to file my taxes. Not very convenient. Please create TruboTax Business for Mac.
Date published: 2023-03-08
Rated 5 out of 5 by from I love TurboTax It makes doing our taxes easy. I trust TurboTax and always get the most money back that I'm allowed.
Date published: 2023-03-08
Rated 4 out of 5 by from tax return I love Turbo Tax. They make it so easy to do everything on your own. The only thing I don't like is literally all the questions that do not pertain to us.
Date published: 2023-03-08
Rated 4 out of 5 by from Decent and reliable Anything is better than slogging through a return with only a pencil and my own knowledge against the IRS's vague and menacing instructions. So thank you, TurboTax. But your pricing is out of control. And I think you play on people's fears WAY too much when you keep circling back to a product upgrade page. Tax season is not the time. And you make it WAY too complicated to file separate state returns for a married couple living in different states.
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7603