TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281619 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from LOVE TURBOTAX I always file turbotax....never had an issue. AND ITS FREEEEEEEE ... well, simple file. If i have a more complex return in the future, i will still use turbotax.
Date published: 2021-03-08
Rated 4 out of 5 by from Almost made it to "Excellent". I've been using TurboTax for years. But... somehow I missed the part about the cost of e-filing the state tax return increasing after March 1st. I know there's no such thing as a free lunch, but 50 bucks is a little steep. (Not sure I'll be TurboTaxing this time next year.) I've always preferred TurboTax over the less expensive services because you really do make it relative easy to use and the way you can click on the explanation "icons" after each question is really helpful. Also, getting access to past returns is very convenient. The only other thing that misses the mark (for me) is a "worksheet" that is needed to calculate partially taxable, IRA distributions from my rolled-over pension plan. This is for my Alabama state return and the worksheet is not provided in TurboTax. I have to go to the State of Alabama Revenue website and find the instruction booklet to print out a copy of the worksheet. Several years ago I was paying the state full taxes on my IRA distribution, and because Turbo didn't prompt me to the worksheet, I didn't know I needed to figure my taxable amount. Thanks to a nice lady at the State Tax office. She taught me how to find the worksheet and figure the correct amount that should be taxed. Anyway, I'm really not complaining. I like TurboTax and I really don't want to lose it.... ....but....hey....$50 plus the cost of the federal Turbo.....hmm.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Assistance Being a customer for the past 3 years turbotax has helped me through several aspects of converting my filing for my taxes for the times past in a secure development to be able to preserve by just a simple upload tool to allow time management and not to worry about certain errors that could comprehend me from struggling the anxiety to know turbo tax will always have my customer service.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and convenient I've been using turbo tax for years. It's easy and I feel confident when submitting my return.
Date published: 2021-03-08
Rated 3 out of 5 by from I mean it's there and you know. I thought the full cost was going to be $50, then at the the end I see it's closer to $300.00. So there's that.
Date published: 2021-03-08
Rated 4 out of 5 by from Easy, Accurate, Patient Easiest tax prep app for the unprepared! Leaving and picking up where you left off is very fluid.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointing I doubt its 100% accurate on New York. It's more like 99% accurate. The penalty calculation form 2105.9 annualized income made no sense since I wanted NYS to calculate the penalty and the IT-196 was incomplete leaving out union dues. It's small stuff but the program doesn't let you fix any errors because it assumes you don't know anything. I'll look into another service next year.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo Tax is Great Turbo tax made doing our taxes so easy. Lots of info from last year is already saved so it saves so much time not needing to type in so much info and details, but for the few things that needed changes it was easy. The price can't be beat, while still providing extremely helpful tips and help throughout the process like when we didn't know which option to pick or what a term meant, the question marks lead you to explanations and suggested choices. It's also convenient that Turbo Tax can import W2 and 1099 forms with just a few numbers.
Date published: 2021-03-08
Rated 4 out of 5 by from turbo tax is pretty good I have used TT for many years. The other tax programs were not nearly as smooth in their use.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax Rocks It was a bit daunting filling out the necessary info but thanks to Lisa, it went smoothly. She was quick but thorough and knowledgeable which made this task a rewarding experience!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7601
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from LOVE TURBOTAX I always file turbotax....never had an issue. AND ITS FREEEEEEEE ... well, simple file. If i have a more complex return in the future, i will still use turbotax.
Date published: 2021-03-08
Rated 4 out of 5 by from Almost made it to "Excellent". I've been using TurboTax for years. But... somehow I missed the part about the cost of e-filing the state tax return increasing after March 1st. I know there's no such thing as a free lunch, but 50 bucks is a little steep. (Not sure I'll be TurboTaxing this time next year.) I've always preferred TurboTax over the less expensive services because you really do make it relative easy to use and the way you can click on the explanation "icons" after each question is really helpful. Also, getting access to past returns is very convenient. The only other thing that misses the mark (for me) is a "worksheet" that is needed to calculate partially taxable, IRA distributions from my rolled-over pension plan. This is for my Alabama state return and the worksheet is not provided in TurboTax. I have to go to the State of Alabama Revenue website and find the instruction booklet to print out a copy of the worksheet. Several years ago I was paying the state full taxes on my IRA distribution, and because Turbo didn't prompt me to the worksheet, I didn't know I needed to figure my taxable amount. Thanks to a nice lady at the State Tax office. She taught me how to find the worksheet and figure the correct amount that should be taxed. Anyway, I'm really not complaining. I like TurboTax and I really don't want to lose it.... ....but....hey....$50 plus the cost of the federal Turbo.....hmm.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Assistance Being a customer for the past 3 years turbotax has helped me through several aspects of converting my filing for my taxes for the times past in a secure development to be able to preserve by just a simple upload tool to allow time management and not to worry about certain errors that could comprehend me from struggling the anxiety to know turbo tax will always have my customer service.
Date published: 2021-03-08
Rated 5 out of 5 by from Easy and convenient I've been using turbo tax for years. It's easy and I feel confident when submitting my return.
Date published: 2021-03-08
Rated 3 out of 5 by from I mean it's there and you know. I thought the full cost was going to be $50, then at the the end I see it's closer to $300.00. So there's that.
Date published: 2021-03-08
Rated 4 out of 5 by from Easy, Accurate, Patient Easiest tax prep app for the unprepared! Leaving and picking up where you left off is very fluid.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointing I doubt its 100% accurate on New York. It's more like 99% accurate. The penalty calculation form 2105.9 annualized income made no sense since I wanted NYS to calculate the penalty and the IT-196 was incomplete leaving out union dues. It's small stuff but the program doesn't let you fix any errors because it assumes you don't know anything. I'll look into another service next year.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbo Tax is Great Turbo tax made doing our taxes so easy. Lots of info from last year is already saved so it saves so much time not needing to type in so much info and details, but for the few things that needed changes it was easy. The price can't be beat, while still providing extremely helpful tips and help throughout the process like when we didn't know which option to pick or what a term meant, the question marks lead you to explanations and suggested choices. It's also convenient that Turbo Tax can import W2 and 1099 forms with just a few numbers.
Date published: 2021-03-08
Rated 4 out of 5 by from turbo tax is pretty good I have used TT for many years. The other tax programs were not nearly as smooth in their use.
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax Rocks It was a bit daunting filling out the necessary info but thanks to Lisa, it went smoothly. She was quick but thorough and knowledgeable which made this task a rewarding experience!
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7601