TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
Rated 5 out of 5 by from It was WAY EASIER than I thought it would be! I only needed to file in order to get the $600 Stimulus Check that I didn't receive for some reason. I put it off for as long as I could, thinking the IRS had changed the deadline until sometime in July. Then on Sunday, 5/16/2021 I decided I had better check to make sure. Good thing I did, because I found out my taxes were due the very next day. It was SO easy to do, I stressed about it for no reason.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Awesome Loved it! I have no complaints. Easy, quick and was able to file before deadline.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo Tax is very helpful All my questions were answered in a timely manner.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, easy, and user-friendly! Love using Turbo Tax, have used them every year! Trust worthy and quick!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes me feel safe with my taxes Filing taxes has had me so scared because I did not want to do anything wrong. TurboTax holds your hand and walks you through every step
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 760
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not helpful I used the chat service to get tax advice through the Premium service. The "advisor" had me download a service that enabled him to see my screen. He was unable to answer my questions and I had to look up the answers on the IRS website. When I finally finished, the system would not let me complete filing based on advice I had gotten from the chat service. Again, I had to research the issue on my own. When I went to pay TurboTax, the system offered to take the fee out of my refund, with a $40 processing fee! Absurd! I will be using a tax professional in the future. I was forced to pay $140 and got absolutely no tax assistance.
Date published: 2021-05-17
Rated 3 out of 5 by from Got the job done I was not very happy about the price this year 2020 tax filing year..
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Great experience. I've been a customer for many years.
Date published: 2021-05-17
Rated 5 out of 5 by from fast and easy very user friendly and informative. i like the search ability for questions.
Date published: 2021-05-17
Rated 5 out of 5 by from So Easy to use Quick and easy to use, saves so much time. Been using Turbo Tax for over 20 years.
Date published: 2021-05-17
Rated 5 out of 5 by from It was WAY EASIER than I thought it would be! I only needed to file in order to get the $600 Stimulus Check that I didn't receive for some reason. I put it off for as long as I could, thinking the IRS had changed the deadline until sometime in July. Then on Sunday, 5/16/2021 I decided I had better check to make sure. Good thing I did, because I found out my taxes were due the very next day. It was SO easy to do, I stressed about it for no reason.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy and Awesome Loved it! I have no complaints. Easy, quick and was able to file before deadline.
Date published: 2021-05-17
Rated 4 out of 5 by from turbo Tax is very helpful All my questions were answered in a timely manner.
Date published: 2021-05-17
Rated 5 out of 5 by from Quick, easy, and user-friendly! Love using Turbo Tax, have used them every year! Trust worthy and quick!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax makes me feel safe with my taxes Filing taxes has had me so scared because I did not want to do anything wrong. TurboTax holds your hand and walks you through every step
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 760