TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Generally good, but buggy (bugs listed here) It did the job after a lot of research and figuring out why things weren't working right. I've seen 1 bug in this 2020 version that I saw last year in the 2019 version. And then 2 additional bugs. Please fix these: 1) In Federal, under Deductions, the "Advertising and promotion" amount is also included (so double) in the total of "Common business expenses", but HIDDEN. Go ahead, add up the items in "Common business expenses", it doesn't match its own total. It also includes the "Advertising and promotion" amount. Note that I had imported from QuickBooks Pro 2016 to get the amounts. 2) In State (CA), it added Form 3554 (New Employment Credit). Why? I was never asked if I wanted this. Also, because it was added it had an error on it because question E wasn't answered. So, I had to manually delete this form. 3) In State (CA), on Form 100S p4-6, section 18 (Other State Taxes), line 18E was checked "Paid" when there was no value for it. Other than this checkbox, section 18 was empty (n/a). So, I had to uncheck this. This should be fixed to be handled automatically.
Date published: 2021-03-07
Rated 3 out of 5 by from misleading fields I've appreciated the convenience and simplicity of TurboTax over the years, but the we almost missed out on $1500 this year because their description of "how many months of the year did you have your dependent" meant CUSTODY. My son was born in October, therefore I had him 3 months. NOPE! Once I put that I had him for a year (meaning full custody), I corrected the error. JUST USE THE WORD CUSTODY.
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great My experience with turbo tax has been a peace of mind this year filing my taxes. Turbo tax has been great, they made it so simple for me to file my taxes.
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to work with I have used for years for neighbor, daughter and myself.
Date published: 2021-03-07
Rated 4 out of 5 by from awesome! Turbo tax home and Small business was very helpful in getting my taxes filed.
Date published: 2021-03-07
Rated 5 out of 5 by from Very reliable and fast! I like TurboTax because they are super easy to follow and I always feel confident that I am getting the biggest return possible.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is actually pretty helpful!! yooo, okay didn't know I would be getting more because of school. Very Good!
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is easy and awesome! The software was easy to use and explains everything step by step. No longer need an expensive tax service to handle my taxes. E-filing is such a benefit.
Date published: 2021-03-06
Rated 4 out of 5 by from Tax2021 The experience of using turbo tax is good; Initially I thought it would be zero payment but end of the day, I got my files done.
Date published: 2021-03-06
Rated 5 out of 5 by from Even better than last years. I will continue to use. Great tax software. I think it's the best.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7574
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Generally good, but buggy (bugs listed here) It did the job after a lot of research and figuring out why things weren't working right. I've seen 1 bug in this 2020 version that I saw last year in the 2019 version. And then 2 additional bugs. Please fix these: 1) In Federal, under Deductions, the "Advertising and promotion" amount is also included (so double) in the total of "Common business expenses", but HIDDEN. Go ahead, add up the items in "Common business expenses", it doesn't match its own total. It also includes the "Advertising and promotion" amount. Note that I had imported from QuickBooks Pro 2016 to get the amounts. 2) In State (CA), it added Form 3554 (New Employment Credit). Why? I was never asked if I wanted this. Also, because it was added it had an error on it because question E wasn't answered. So, I had to manually delete this form. 3) In State (CA), on Form 100S p4-6, section 18 (Other State Taxes), line 18E was checked "Paid" when there was no value for it. Other than this checkbox, section 18 was empty (n/a). So, I had to uncheck this. This should be fixed to be handled automatically.
Date published: 2021-03-07
Rated 3 out of 5 by from misleading fields I've appreciated the convenience and simplicity of TurboTax over the years, but the we almost missed out on $1500 this year because their description of "how many months of the year did you have your dependent" meant CUSTODY. My son was born in October, therefore I had him 3 months. NOPE! Once I put that I had him for a year (meaning full custody), I corrected the error. JUST USE THE WORD CUSTODY.
Date published: 2021-03-07
Rated 5 out of 5 by from turbo tax is great My experience with turbo tax has been a peace of mind this year filing my taxes. Turbo tax has been great, they made it so simple for me to file my taxes.
Date published: 2021-03-07
Rated 5 out of 5 by from Easy to work with I have used for years for neighbor, daughter and myself.
Date published: 2021-03-07
Rated 4 out of 5 by from awesome! Turbo tax home and Small business was very helpful in getting my taxes filed.
Date published: 2021-03-07
Rated 5 out of 5 by from Very reliable and fast! I like TurboTax because they are super easy to follow and I always feel confident that I am getting the biggest return possible.
Date published: 2021-03-07
Rated 5 out of 5 by from Turbo Tax is actually pretty helpful!! yooo, okay didn't know I would be getting more because of school. Very Good!
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is easy and awesome! The software was easy to use and explains everything step by step. No longer need an expensive tax service to handle my taxes. E-filing is such a benefit.
Date published: 2021-03-06
Rated 4 out of 5 by from Tax2021 The experience of using turbo tax is good; Initially I thought it would be zero payment but end of the day, I got my files done.
Date published: 2021-03-06
Rated 5 out of 5 by from Even better than last years. I will continue to use. Great tax software. I think it's the best.
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 7574