TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from Not as Easy as Buying the CD This is the first year doing Turbo Tax online. Not as user friendly as the Turbo Tax CD. I prefer buying the CD better, but I do not have Windows 10 on my computer. After going over it several times I found mistakes in my favor that wasn't picked up originally.
Date published: 2023-03-04
Rated 5 out of 5 by from Good Muhammad walk us through the process and was great to work with
Date published: 2023-03-04
Rated 5 out of 5 by from so easy and friendly It was so easy to use and didnt take long to get everything done
Date published: 2023-03-04
Rated 2 out of 5 by from Turbo tax buggy Unbelievable that there are issues with entering w2s with no input screen...I wasted a long time before figuring out to go to forms to input data...this should not happen on a $60 tax software
Date published: 2023-03-04
Rated 5 out of 5 by from Turbo tax was easy My experience using TurboTax was fast, and thorough.
Date published: 2023-03-04
Rated 5 out of 5 by from TurboTax makes it easy Turbo Tax makes filing takes easy, very user friendly!!
Date published: 2023-03-04
Rated 5 out of 5 by from very well done very fast Turbo tax was very helpful fast and easy. Full service agent was very good.
Date published: 2023-03-04
Rated 5 out of 5 by from 10th year using TurboTax and it only get's easier! Intuitive and common sense are my best words to describe the ease of use. Going on ten years now and it's like having an old friend visit once a year to provide excellent advise. File with confidence and get your best refund!
Date published: 2023-03-04
Rated 2 out of 5 by from Very difficult to use for multi-state filers. I've used TurboTax for years, but I have to say that the desktop version is VERY un-user friendly. I run a small business that does business in multiple states, and Intuit doesn't have a do-it-yourself product online for these situations. You have to use the desktop version. It's clunky and will just refer you to a form when there's an issue. Honestly, I had to read IRS publications and do a lot of work for something that should be simple. I will say that the service reps I dealt with were quite nice, but overall, just to get a very simple return filed, I spent over THREE (that's right three) hours on the phone. It was overall a bad experience and I will probably use a different service next year.
Date published: 2023-03-04
Rated 5 out of 5 by from amazing program very simple fast and have never had any issues been using turbo tax for 8 years now and they have never let me down!
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7573
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not as Easy as Buying the CD This is the first year doing Turbo Tax online. Not as user friendly as the Turbo Tax CD. I prefer buying the CD better, but I do not have Windows 10 on my computer. After going over it several times I found mistakes in my favor that wasn't picked up originally.
Date published: 2023-03-04
Rated 5 out of 5 by from Good Muhammad walk us through the process and was great to work with
Date published: 2023-03-04
Rated 5 out of 5 by from so easy and friendly It was so easy to use and didnt take long to get everything done
Date published: 2023-03-04
Rated 2 out of 5 by from Turbo tax buggy Unbelievable that there are issues with entering w2s with no input screen...I wasted a long time before figuring out to go to forms to input data...this should not happen on a $60 tax software
Date published: 2023-03-04
Rated 5 out of 5 by from Turbo tax was easy My experience using TurboTax was fast, and thorough.
Date published: 2023-03-04
Rated 5 out of 5 by from TurboTax makes it easy Turbo Tax makes filing takes easy, very user friendly!!
Date published: 2023-03-04
Rated 5 out of 5 by from very well done very fast Turbo tax was very helpful fast and easy. Full service agent was very good.
Date published: 2023-03-04
Rated 5 out of 5 by from 10th year using TurboTax and it only get's easier! Intuitive and common sense are my best words to describe the ease of use. Going on ten years now and it's like having an old friend visit once a year to provide excellent advise. File with confidence and get your best refund!
Date published: 2023-03-04
Rated 2 out of 5 by from Very difficult to use for multi-state filers. I've used TurboTax for years, but I have to say that the desktop version is VERY un-user friendly. I run a small business that does business in multiple states, and Intuit doesn't have a do-it-yourself product online for these situations. You have to use the desktop version. It's clunky and will just refer you to a form when there's an issue. Honestly, I had to read IRS publications and do a lot of work for something that should be simple. I will say that the service reps I dealt with were quite nice, but overall, just to get a very simple return filed, I spent over THREE (that's right three) hours on the phone. It was overall a bad experience and I will probably use a different service next year.
Date published: 2023-03-04
Rated 5 out of 5 by from amazing program very simple fast and have never had any issues been using turbo tax for 8 years now and they have never let me down!
Date published: 2023-03-04
All TurboTax® Offerings Reviews - Page 7573