TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from Be aware of Turbo's filing options and versions Accidentally clicked a LIVE help button that caused my account to immediately be charged the $180 premium live version. No way to undo it even though I continued all my taxes myself. Also the website tells you what version you're using or might need up front. BUT, if you want to look back on what forms are causing your version upgrade it's nearly impossible within the website when doing the taxes. Customer support was quick over a call however, they also helped get me a discount code to help soothe my agitation at failing to determine the cause after an hour. Also, in my case of using Robinhood, its kind of ridiculous that they charge $80 to include the stock related forms and ALSO charge you to file state when state is free with the free version. I think Inuit and Turbo should be more transparent with what EXACTLY is causing upcharges.
Date published: 2023-03-08
Rated 5 out of 5 by from Easy, Peasy Rahat was super helpful and we were done in less than an hour.
Date published: 2023-03-08
Rated 4 out of 5 by from TurboTax makes doing taxes easy. Slightly more difficult to complete this year but the ability to download documents is still good
Date published: 2023-03-08
Rated 5 out of 5 by from Awesome It's was easy ! You just put in your information and bam !
Date published: 2023-03-08
Rated 5 out of 5 by from I'm 81 and I did my taxes with TurboTax! It was convient to be guided in the process by TurboTax asking me questions. I just had to fill in my information. Easy Peasy!
Date published: 2023-03-08
Rated 1 out of 5 by from decent but waste forced to upgrade forced to upgrade and a good chunk of my money has been taken away. Will not be using this next year. I am going to be informing people to not use this anymore because once you file all your taxes thinking that its free they will change it to make you pay for two fees that total $157. I would like to speak to someone to hopefully resolve this matter.
Date published: 2023-03-08
Rated 5 out of 5 by from AMAZING .STRAIGHT FORWARD EASY & USER FRIENDLY. PROCESS IS COMPLEX & EASY TO NAVIGATE
Date published: 2023-03-08
Rated 5 out of 5 by from Super easy! And fast Shocked it was so easy. Very grateful the software was extremely good
Date published: 2023-03-08
Rated 5 out of 5 by from Once again, simple and painless I have been using this product for years, always keeps this part of our lives simple
Date published: 2023-03-08
Rated 5 out of 5 by from Fast and easy Quick and painless easy to use, will continue to use
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7561
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Be aware of Turbo's filing options and versions Accidentally clicked a LIVE help button that caused my account to immediately be charged the $180 premium live version. No way to undo it even though I continued all my taxes myself. Also the website tells you what version you're using or might need up front. BUT, if you want to look back on what forms are causing your version upgrade it's nearly impossible within the website when doing the taxes. Customer support was quick over a call however, they also helped get me a discount code to help soothe my agitation at failing to determine the cause after an hour. Also, in my case of using Robinhood, its kind of ridiculous that they charge $80 to include the stock related forms and ALSO charge you to file state when state is free with the free version. I think Inuit and Turbo should be more transparent with what EXACTLY is causing upcharges.
Date published: 2023-03-08
Rated 5 out of 5 by from Easy, Peasy Rahat was super helpful and we were done in less than an hour.
Date published: 2023-03-08
Rated 4 out of 5 by from TurboTax makes doing taxes easy. Slightly more difficult to complete this year but the ability to download documents is still good
Date published: 2023-03-08
Rated 5 out of 5 by from Awesome It's was easy ! You just put in your information and bam !
Date published: 2023-03-08
Rated 5 out of 5 by from I'm 81 and I did my taxes with TurboTax! It was convient to be guided in the process by TurboTax asking me questions. I just had to fill in my information. Easy Peasy!
Date published: 2023-03-08
Rated 1 out of 5 by from decent but waste forced to upgrade forced to upgrade and a good chunk of my money has been taken away. Will not be using this next year. I am going to be informing people to not use this anymore because once you file all your taxes thinking that its free they will change it to make you pay for two fees that total $157. I would like to speak to someone to hopefully resolve this matter.
Date published: 2023-03-08
Rated 5 out of 5 by from AMAZING .STRAIGHT FORWARD EASY & USER FRIENDLY. PROCESS IS COMPLEX & EASY TO NAVIGATE
Date published: 2023-03-08
Rated 5 out of 5 by from Super easy! And fast Shocked it was so easy. Very grateful the software was extremely good
Date published: 2023-03-08
Rated 5 out of 5 by from Once again, simple and painless I have been using this product for years, always keeps this part of our lives simple
Date published: 2023-03-08
Rated 5 out of 5 by from Fast and easy Quick and painless easy to use, will continue to use
Date published: 2023-03-08
All TurboTax® Offerings Reviews - Page 7561