TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TURBO TAX IS AWESOME! Very easy to use. Walks you through the entire process very quickly and without a hassle. Long time user and will continue too! A+++
Date published: 2022-04-07
Rated 5 out of 5 by from Good experience turbotax live helped me a lot and I'd highly recommend using it.
Date published: 2022-04-07
Rated 1 out of 5 by from Going through the process is OK, until I filed. Things are ok until you get to eFiling. The information transferred from the last year, but the return was rejected. Limited options to go back and correct and very little help/support. Keeps saying the AGI was the problem, but that is what was filled in by TurboTax when I went to that step. I have now printed my returns to mail. I figure I'm out all the eFile processing charges you added. I am hoping the amount for the Federal return doesn't actually hit my Credit Card - if it does I will have a terrible mess. Based on the poor help information and no way to talk to someone, I will have to figure it out. This is not a bad attitude as you mention in the sidebar, this is someone who has to pay thousands of dollars and am very concerned about what is going to happen and how I will clean it up.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Live full service is GREAT! Great! The agent was super great and professional. She was always in contact with me for my questions. At the end, my tax was filed without any problem.
Date published: 2022-04-07
Rated 5 out of 5 by from excellent Excellent and very knowledgeable help with my concerns. My concerns were not only addressed but they were put to rest. Couldn't have had a better experience!
Date published: 2022-04-07
Rated 5 out of 5 by from Makes things easy! Ray and Sherman were great! Ray helped me file last year as well and he was a good fit. I knew things would be straight forward and that I didn't need to worry.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax makes life easier! I'm a returning customer, a few different things. Still happy with the easiness and peace of mind mood.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax was easy enough Following prompts made it easy although their are a lot of steps for verification and timeouts.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax Worked Great with One Exception Completed my TurboTax online in March without difficulty but was unable to e-file due to disaster tax relief laws not yet passed by Congress. So, I printed the forms to save to return later to see if Congress had acted and I could e-file. I attempted to return to TurboTax early in April, but TurboTax would not allow me to access my files as it had interpreted the fact that I printed the forms that I had mailed-in my returns. It took the help of a service representative to be able to go back to my return. The "trick" that she uses is to tell TurboTax to "Add a State" to be able to return to editing and eventually e-filing. There should have been a more direct or obvious way to get back to the return.
Date published: 2022-04-07
Rated 4 out of 5 by from needs improvement Charging extra to e file State Tax is lousy. When doing review need better explanation of info missing
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 7554
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TURBO TAX IS AWESOME! Very easy to use. Walks you through the entire process very quickly and without a hassle. Long time user and will continue too! A+++
Date published: 2022-04-07
Rated 5 out of 5 by from Good experience turbotax live helped me a lot and I'd highly recommend using it.
Date published: 2022-04-07
Rated 1 out of 5 by from Going through the process is OK, until I filed. Things are ok until you get to eFiling. The information transferred from the last year, but the return was rejected. Limited options to go back and correct and very little help/support. Keeps saying the AGI was the problem, but that is what was filled in by TurboTax when I went to that step. I have now printed my returns to mail. I figure I'm out all the eFile processing charges you added. I am hoping the amount for the Federal return doesn't actually hit my Credit Card - if it does I will have a terrible mess. Based on the poor help information and no way to talk to someone, I will have to figure it out. This is not a bad attitude as you mention in the sidebar, this is someone who has to pay thousands of dollars and am very concerned about what is going to happen and how I will clean it up.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Live full service is GREAT! Great! The agent was super great and professional. She was always in contact with me for my questions. At the end, my tax was filed without any problem.
Date published: 2022-04-07
Rated 5 out of 5 by from excellent Excellent and very knowledgeable help with my concerns. My concerns were not only addressed but they were put to rest. Couldn't have had a better experience!
Date published: 2022-04-07
Rated 5 out of 5 by from Makes things easy! Ray and Sherman were great! Ray helped me file last year as well and he was a good fit. I knew things would be straight forward and that I didn't need to worry.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax makes life easier! I'm a returning customer, a few different things. Still happy with the easiness and peace of mind mood.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax was easy enough Following prompts made it easy although their are a lot of steps for verification and timeouts.
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax Worked Great with One Exception Completed my TurboTax online in March without difficulty but was unable to e-file due to disaster tax relief laws not yet passed by Congress. So, I printed the forms to save to return later to see if Congress had acted and I could e-file. I attempted to return to TurboTax early in April, but TurboTax would not allow me to access my files as it had interpreted the fact that I printed the forms that I had mailed-in my returns. It took the help of a service representative to be able to go back to my return. The "trick" that she uses is to tell TurboTax to "Add a State" to be able to return to editing and eventually e-filing. There should have been a more direct or obvious way to get back to the return.
Date published: 2022-04-07
Rated 4 out of 5 by from needs improvement Charging extra to e file State Tax is lousy. When doing review need better explanation of info missing
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 7554