TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from hate the forced fees I have to say I don't like being forced to pay for a product I don't want. Not sure I will return next year.
Date published: 2023-03-05
Rated 4 out of 5 by from Fairly Quick Return Tiffany was very helpful; the best feature is that you can scan pictures on your phone
Date published: 2023-03-05
Rated 3 out of 5 by from mac-version-desperately-needed need-a-mac-version-of-this-software-desperately-please-make-one
Date published: 2023-03-05
Rated 2 out of 5 by from Good, but pricing is deceptive Pretty easy to use, especially if you have used the same program last year. Price was costly to buy and then there are many nickel and dime things that come along, including having to pay an extra $50 to do the state stuff too. It's just silly that this should cost so much anually.
Date published: 2023-03-05
Rated 1 out of 5 by from The live help wasn't helpful TurboTax markets this product as though you will get help from someone with expert tax knowledge, however none of the people I spoke with could help me with a question about reporting fractionary income from a stock merger. They also couldn't help me with Turbo Tax's buggy software that wouldn't let me enter in actual values from a 1099-B. Two of the three people I spoke with were kind but clearly had no idea what I was asking about. A third person left the chat without notice after not believing me/understanding that the 2022 form had a sale date in 2021. It's really not their fault--they shouldn't be billed as experts if they aren't actual experts. They are really just there to help you use the app and make sure you entered your name correctly. I truly feel like I just forked over my hard earned cash for nothing. I could have paid a little more and hired a professional tax preparator, which I will do next time. Sure hope I did my taxes right.
Date published: 2023-03-05
Rated 5 out of 5 by from great great way to file taxes and efile. love it and will keep using it
Date published: 2023-03-05
Rated 5 out of 5 by from Great Service! Incredibly easy to do. As long as you have all your information, they take care of the rest and walk you step by step through the process.
Date published: 2023-03-05
Rated 5 out of 5 by from they make it easier every year! Every time I use turbo tax I feel like they make it easier on the user and the search bar is great for us that are not tax doc savy.
Date published: 2023-03-05
Rated 5 out of 5 by from Awesome She was very helpful with me throughout the whole process
Date published: 2023-03-05
Rated 1 out of 5 by from upsell, upsell, upsell Took almost all of my measly return on upsells! Charged 34 bucks for bank transfer! Costs double what the in-person pros do for non-simple returns!
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7538
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from hate the forced fees I have to say I don't like being forced to pay for a product I don't want. Not sure I will return next year.
Date published: 2023-03-05
Rated 4 out of 5 by from Fairly Quick Return Tiffany was very helpful; the best feature is that you can scan pictures on your phone
Date published: 2023-03-05
Rated 3 out of 5 by from mac-version-desperately-needed need-a-mac-version-of-this-software-desperately-please-make-one
Date published: 2023-03-05
Rated 2 out of 5 by from Good, but pricing is deceptive Pretty easy to use, especially if you have used the same program last year. Price was costly to buy and then there are many nickel and dime things that come along, including having to pay an extra $50 to do the state stuff too. It's just silly that this should cost so much anually.
Date published: 2023-03-05
Rated 1 out of 5 by from The live help wasn't helpful TurboTax markets this product as though you will get help from someone with expert tax knowledge, however none of the people I spoke with could help me with a question about reporting fractionary income from a stock merger. They also couldn't help me with Turbo Tax's buggy software that wouldn't let me enter in actual values from a 1099-B. Two of the three people I spoke with were kind but clearly had no idea what I was asking about. A third person left the chat without notice after not believing me/understanding that the 2022 form had a sale date in 2021. It's really not their fault--they shouldn't be billed as experts if they aren't actual experts. They are really just there to help you use the app and make sure you entered your name correctly. I truly feel like I just forked over my hard earned cash for nothing. I could have paid a little more and hired a professional tax preparator, which I will do next time. Sure hope I did my taxes right.
Date published: 2023-03-05
Rated 5 out of 5 by from great great way to file taxes and efile. love it and will keep using it
Date published: 2023-03-05
Rated 5 out of 5 by from Great Service! Incredibly easy to do. As long as you have all your information, they take care of the rest and walk you step by step through the process.
Date published: 2023-03-05
Rated 5 out of 5 by from they make it easier every year! Every time I use turbo tax I feel like they make it easier on the user and the search bar is great for us that are not tax doc savy.
Date published: 2023-03-05
Rated 5 out of 5 by from Awesome She was very helpful with me throughout the whole process
Date published: 2023-03-05
Rated 1 out of 5 by from upsell, upsell, upsell Took almost all of my measly return on upsells! Charged 34 bucks for bank transfer! Costs double what the in-person pros do for non-simple returns!
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7538