TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax is Awesome Was very easy and understandable to get done thank you guys
Date published: 2023-03-05
Rated 5 out of 5 by from Great Help Great experience with Turbo Tax, answered my questions.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is complete but their are issues. TurboTax Review First of all, in general, I love your software. It is complete, descriptive, and fairly easy to follow. It allows me to understand my taxes better than by going to an accountant. I had three issues at the end where I needed help. I wanted: - To force my 1040 ES quarterly payment up by $200. - To have my refund applied to the first quarterly payment. - To verify that my Georgia State Tax was correct. I reached Jestina on your help line, who is an absolute gem. She was personal, extremely knowledgeable and very helpful. The TurboTax software does not provide an easy way to adjust your 1040 ES quarterly statements or an obvious way to apply your refund to the first quarterly 1040 ES form. Jestina solved both of those problems. Also, by looking at my 2021 and 2022 returns, Jestina was able to verify that my Georgia State return was accurate. TurboTax has serious issues when trying to log into your account. I was trying to pay the $25 fee to electronically file my Georgia return by credit card. I first tried to log into my account. I used my Account number and tried my password from last year. It rejected the password and gave me the option to create a new password. I tried it THREE TIMES to create a new password and each time got the same rejection, “Hmm... it looks like we’ve hit a slight snag”. I never was able to get into my account. At that point, the account login window had me locked out of my TurboTax program with no option to get out. I called back to the TurboTax help line to try to get out of that application so I could enter my credit card manually. The first person on your help line, Kingley, did his best but gave me a website that did no good. The second person Shannon, left me on hold for over 20 minutes and never got back. The third person, Jennifer, was great. She was able to get me into “Invoke Client – Glance Network” site which allowed her to see my screen. She immediately showed me how to fix the problem and stayed with me until I had the Federal and Georgia State form filed. Jestina and Jennifer are assets to your support line.
Date published: 2023-03-05
Rated 5 out of 5 by from Life Saver I was very nervous to do my taxes this year due to some big life changes. I tried on my own at first, but then it said I owed $77k and that's when I knew I screwed up somewhere and I was already spiraling into a meltdown. I decided to do the full service premium because I knew I wouldn't be able to calm myself down enough to keep trying alone because if I did I knew I would get overwhelmed and then give up on them and then I'd have a bigger problem later. I'm glad I did it because I just feel so much more secure in the fact that the IRS isn't going to put me in jail for an honest mistake. If I have complicated tax years in the future, I would gladly pay for it again.
Date published: 2023-03-05
Rated 3 out of 5 by from Applied No Discount Everything was easy to understand and I got my taxes done but there was no discount applied at the end and I could not find a code to input in any email I received and using a link from any site they showed would work did not.
Date published: 2023-03-05
Rated 1 out of 5 by from TurboTax out of the IRS File Free Program TurboTax out of the IRS File Free Program is something I never knew about it until the last minute and wished I knew to go to a different provider
Date published: 2023-03-05
Rated 4 out of 5 by from Turbo tax is great tax preparer It was good for the most part. This was the first year filling all the taxes for the business and myself
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax was awesome Agent Taliyah was the best. She held my hand the entire way
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent Perfect as always. Very knowledgeable tax professionals. 👍
Date published: 2023-03-05
Rated 1 out of 5 by from Forced into Fees There’s a fee for every single thing! Forced into different packages even if there’s no real assistance. In the cycle just doing what I have to do, “thanks” Turbo Tax
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7535
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is Awesome Was very easy and understandable to get done thank you guys
Date published: 2023-03-05
Rated 5 out of 5 by from Great Help Great experience with Turbo Tax, answered my questions.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is complete but their are issues. TurboTax Review First of all, in general, I love your software. It is complete, descriptive, and fairly easy to follow. It allows me to understand my taxes better than by going to an accountant. I had three issues at the end where I needed help. I wanted: - To force my 1040 ES quarterly payment up by $200. - To have my refund applied to the first quarterly payment. - To verify that my Georgia State Tax was correct. I reached Jestina on your help line, who is an absolute gem. She was personal, extremely knowledgeable and very helpful. The TurboTax software does not provide an easy way to adjust your 1040 ES quarterly statements or an obvious way to apply your refund to the first quarterly 1040 ES form. Jestina solved both of those problems. Also, by looking at my 2021 and 2022 returns, Jestina was able to verify that my Georgia State return was accurate. TurboTax has serious issues when trying to log into your account. I was trying to pay the $25 fee to electronically file my Georgia return by credit card. I first tried to log into my account. I used my Account number and tried my password from last year. It rejected the password and gave me the option to create a new password. I tried it THREE TIMES to create a new password and each time got the same rejection, “Hmm... it looks like we’ve hit a slight snag”. I never was able to get into my account. At that point, the account login window had me locked out of my TurboTax program with no option to get out. I called back to the TurboTax help line to try to get out of that application so I could enter my credit card manually. The first person on your help line, Kingley, did his best but gave me a website that did no good. The second person Shannon, left me on hold for over 20 minutes and never got back. The third person, Jennifer, was great. She was able to get me into “Invoke Client – Glance Network” site which allowed her to see my screen. She immediately showed me how to fix the problem and stayed with me until I had the Federal and Georgia State form filed. Jestina and Jennifer are assets to your support line.
Date published: 2023-03-05
Rated 5 out of 5 by from Life Saver I was very nervous to do my taxes this year due to some big life changes. I tried on my own at first, but then it said I owed $77k and that's when I knew I screwed up somewhere and I was already spiraling into a meltdown. I decided to do the full service premium because I knew I wouldn't be able to calm myself down enough to keep trying alone because if I did I knew I would get overwhelmed and then give up on them and then I'd have a bigger problem later. I'm glad I did it because I just feel so much more secure in the fact that the IRS isn't going to put me in jail for an honest mistake. If I have complicated tax years in the future, I would gladly pay for it again.
Date published: 2023-03-05
Rated 3 out of 5 by from Applied No Discount Everything was easy to understand and I got my taxes done but there was no discount applied at the end and I could not find a code to input in any email I received and using a link from any site they showed would work did not.
Date published: 2023-03-05
Rated 1 out of 5 by from TurboTax out of the IRS File Free Program TurboTax out of the IRS File Free Program is something I never knew about it until the last minute and wished I knew to go to a different provider
Date published: 2023-03-05
Rated 4 out of 5 by from Turbo tax is great tax preparer It was good for the most part. This was the first year filling all the taxes for the business and myself
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax was awesome Agent Taliyah was the best. She held my hand the entire way
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent Perfect as always. Very knowledgeable tax professionals. 👍
Date published: 2023-03-05
Rated 1 out of 5 by from Forced into Fees There’s a fee for every single thing! Forced into different packages even if there’s no real assistance. In the cycle just doing what I have to do, “thanks” Turbo Tax
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7535