TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Big Relief Walked me through it. Made it much simpler than expected!
Date published: 2022-03-22
Rated 4 out of 5 by from Fast and easy This was my first time using turbo tax and it was painless.
Date published: 2022-03-22
Rated 4 out of 5 by from Download Trouble Downloading from Charles Schwab and Fidelity Investments took many trials and was extremely frustrating! But the real beef came when I tried to pay for my electronic filing. I wound up in your on-line order department with a phone number that no longer worked!
Date published: 2022-03-22
Rated 5 out of 5 by from Used for years, easy and efficient Great as always but I have no idea why I have to send in a paper copy of form 8453 (sending form 8949). Simple enough, but why?
Date published: 2022-03-22
Rated 5 out of 5 by from Great help! I'm grateful for all their help preparing my taxes/
Date published: 2022-03-22
Rated 5 out of 5 by from Repeat customer I use Turbo Tax to file 3 returns. I have used this version as long as it has been available, and the CD versions before that.
Date published: 2022-03-22
Rated 5 out of 5 by from worked great Everything worked seamlessly. All my questions were answered. thanks
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is Awesome The service to prepare my 2021 tax return was very easy.
Date published: 2022-03-22
Rated 5 out of 5 by from Good Excellent communication. Quick and easy. Will use again. Expert knowledgeable and answered all questions
Date published: 2022-03-22
Rated 2 out of 5 by from You can do much better on your Trust Program. Let me make it perfectly clear. I have been using your tax programs since 1980"s. I have always recommend people to purchase your programs. I also understand federal and State taxes. I have worked on many State taxes. I have also been asked by the IRS several times to work for them without applying for employment. I have also worked as a volunteer tax preparer for many years. Problem 1: The CD purchase to install did not install. It should have. Problem 2: Updating program. WHEN YOU CAN GET SOMEONE YOU DO HAVE A GOOD SUPPORT such as Denise. She was very helpful with my updating problem. Support ID: 1491650710. "HOWEVER, I'M VERY DISAPPOINTED IN YOUR TRUST PROGRAM!" There was no guidance when you said we will help you through it. Example 1: Especially, on scanning to attach the federal copy to the State form. You could have said that their need to be only one file to attach for the dozen forms. Example 2: Why is there no signed State form MI-8453-FE to attached, but just the Federal? Example 3: Why do I have to select forms in the State section, when the federal forms were already selected? Why could it not have just transfer automatically? Example 4: As hard as I tried to e-file the State of Michigan I could not. You sent me to a site for errors in transmitting that did not help me. Your telephone tree needs improvement. It does not understand simple letters spelled out. And then it would not help me solve the problem. Your program did not tell me what was wrong with my taxes. You suggested contact the State. Not your problem. Impossible to contact anyone there. You do not give me NO CHOICE, but I will have to send a paper copy. Please take these comments as being helpful. I want you to see how you can improve the Trust Program. The rest of your programs have been very good!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 7510
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Big Relief Walked me through it. Made it much simpler than expected!
Date published: 2022-03-22
Rated 4 out of 5 by from Fast and easy This was my first time using turbo tax and it was painless.
Date published: 2022-03-22
Rated 4 out of 5 by from Download Trouble Downloading from Charles Schwab and Fidelity Investments took many trials and was extremely frustrating! But the real beef came when I tried to pay for my electronic filing. I wound up in your on-line order department with a phone number that no longer worked!
Date published: 2022-03-22
Rated 5 out of 5 by from Used for years, easy and efficient Great as always but I have no idea why I have to send in a paper copy of form 8453 (sending form 8949). Simple enough, but why?
Date published: 2022-03-22
Rated 5 out of 5 by from Great help! I'm grateful for all their help preparing my taxes/
Date published: 2022-03-22
Rated 5 out of 5 by from Repeat customer I use Turbo Tax to file 3 returns. I have used this version as long as it has been available, and the CD versions before that.
Date published: 2022-03-22
Rated 5 out of 5 by from worked great Everything worked seamlessly. All my questions were answered. thanks
Date published: 2022-03-22
Rated 5 out of 5 by from TurboTax is Awesome The service to prepare my 2021 tax return was very easy.
Date published: 2022-03-22
Rated 5 out of 5 by from Good Excellent communication. Quick and easy. Will use again. Expert knowledgeable and answered all questions
Date published: 2022-03-22
Rated 2 out of 5 by from You can do much better on your Trust Program. Let me make it perfectly clear. I have been using your tax programs since 1980"s. I have always recommend people to purchase your programs. I also understand federal and State taxes. I have worked on many State taxes. I have also been asked by the IRS several times to work for them without applying for employment. I have also worked as a volunteer tax preparer for many years. Problem 1: The CD purchase to install did not install. It should have. Problem 2: Updating program. WHEN YOU CAN GET SOMEONE YOU DO HAVE A GOOD SUPPORT such as Denise. She was very helpful with my updating problem. Support ID: 1491650710. "HOWEVER, I'M VERY DISAPPOINTED IN YOUR TRUST PROGRAM!" There was no guidance when you said we will help you through it. Example 1: Especially, on scanning to attach the federal copy to the State form. You could have said that their need to be only one file to attach for the dozen forms. Example 2: Why is there no signed State form MI-8453-FE to attached, but just the Federal? Example 3: Why do I have to select forms in the State section, when the federal forms were already selected? Why could it not have just transfer automatically? Example 4: As hard as I tried to e-file the State of Michigan I could not. You sent me to a site for errors in transmitting that did not help me. Your telephone tree needs improvement. It does not understand simple letters spelled out. And then it would not help me solve the problem. Your program did not tell me what was wrong with my taxes. You suggested contact the State. Not your problem. Impossible to contact anyone there. You do not give me NO CHOICE, but I will have to send a paper copy. Please take these comments as being helpful. I want you to see how you can improve the Trust Program. The rest of your programs have been very good!
Date published: 2022-03-22
All TurboTax® Offerings Reviews - Page 7510