TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Worst tax prep experience yet. They kind of set themselves up for failure when they said "Get ready to be impressed." I wasn't impressed at all. Not only did I spend approximately 2-3 hours on the phone with tech support after my info would not load properly (and these 2-3 hours on the phone speaking with different people (including a Supervisor, whom the agent was messaging with) solved zero problems), but they add in the Processor Refund Processing Fee at the end. Based on this experience, I would recommend this software to no one. Believe it or not, I'm even having problems while leaving this review. I will be requesting a refund.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointed this year with Turbo tax. This year I was a little disappointed with the software. I nearly filed my taxes owing $1100 in state taxes as Turbo tax did not itemize my state return and only when i looked back on previous years did I realize i owed to much. You have to manually look to enter property taxes etc, it does not automatically ask you whether you want to itemize state taxes and presumes you take the standard deduction if you took it on your federal return. I almost paid $700 extra in state tax!
Date published: 2021-03-08
Rated 5 out of 5 by from Very easy Love it Its super easy and convenient to use TurboTax. I will be using it from now on.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Common sense this is the best place to go to especially if you want them down right in all your money back
Date published: 2021-03-08
Rated 5 out of 5 by from Great Fast Service Fast Awesome Service WILL COME BACK NEXT YEAR!!!!!!
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is easy and fast I like using TurboTax because it makes the process much easier. The only thing I don't like is the increase in fees each year.
Date published: 2021-03-08
Rated 5 out of 5 by from Mass help best If have done Fed and State and the State that is done quick fast and well done
Date published: 2021-03-08
Rated 5 out of 5 by from Immaculate *chefs kiss* A very great & helpful experience for a first time filer! Would suggest to a friend!
Date published: 2021-03-08
Rated 4 out of 5 by from Loved the online help!! Pretty easy to navigate. Had some issues with the new solar panels and my husbands out of state taxes. The online help was great!!!
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is Awesome!! Quick and easy to use. I will definitely continue to use it when it's time to do my taxes.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Worst tax prep experience yet. They kind of set themselves up for failure when they said "Get ready to be impressed." I wasn't impressed at all. Not only did I spend approximately 2-3 hours on the phone with tech support after my info would not load properly (and these 2-3 hours on the phone speaking with different people (including a Supervisor, whom the agent was messaging with) solved zero problems), but they add in the Processor Refund Processing Fee at the end. Based on this experience, I would recommend this software to no one. Believe it or not, I'm even having problems while leaving this review. I will be requesting a refund.
Date published: 2021-03-08
Rated 3 out of 5 by from Disappointed this year with Turbo tax. This year I was a little disappointed with the software. I nearly filed my taxes owing $1100 in state taxes as Turbo tax did not itemize my state return and only when i looked back on previous years did I realize i owed to much. You have to manually look to enter property taxes etc, it does not automatically ask you whether you want to itemize state taxes and presumes you take the standard deduction if you took it on your federal return. I almost paid $700 extra in state tax!
Date published: 2021-03-08
Rated 5 out of 5 by from Very easy Love it Its super easy and convenient to use TurboTax. I will be using it from now on.
Date published: 2021-03-08
Rated 5 out of 5 by from Awesome Common sense this is the best place to go to especially if you want them down right in all your money back
Date published: 2021-03-08
Rated 5 out of 5 by from Great Fast Service Fast Awesome Service WILL COME BACK NEXT YEAR!!!!!!
Date published: 2021-03-08
Rated 4 out of 5 by from TurboTax is easy and fast I like using TurboTax because it makes the process much easier. The only thing I don't like is the increase in fees each year.
Date published: 2021-03-08
Rated 5 out of 5 by from Mass help best If have done Fed and State and the State that is done quick fast and well done
Date published: 2021-03-08
Rated 5 out of 5 by from Immaculate *chefs kiss* A very great & helpful experience for a first time filer! Would suggest to a friend!
Date published: 2021-03-08
Rated 4 out of 5 by from Loved the online help!! Pretty easy to navigate. Had some issues with the new solar panels and my husbands out of state taxes. The online help was great!!!
Date published: 2021-03-08
Rated 5 out of 5 by from TurboTax is Awesome!! Quick and easy to use. I will definitely continue to use it when it's time to do my taxes.
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 7508