TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Efile Issues Unresolved Long time user. The product works great for preparing the return. However, for 2 years in a row my efile return has been rejected. When I try to "fix" the problem it still is rejected. The bigger issue is that my credit card is charged before the return is accepted. If it gets rejected - it is a impossible to get a refund. No customer service, etc. I had previously used turbotax efile for many years with no issue. I thought I would try again thinking last year was an exception. Unfortunately I am in the same predicament I was last year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is awesome! I learned a lot. Easy to understand. I am glad I used turbotax.
Date published: 2022-04-18
Rated 4 out of 5 by from Good Turbotax is a good product that I will be glad to use again.
Date published: 2022-04-18
Rated 1 out of 5 by from Took 4.5 hours to delete a bug-ridden worksheet The first phone person hung up on me. The second referred to me to 1-800-829-4059, which was just a series of beeps, then a disconnected number. Finally, the fourth phone call determined that could work around the bug by deleting the worksheet where the error occurred. since it doesnt' get filed. This is not ready for prime time.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Grrrrreat It's so easy anyone can use it, thank you turbo tax!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is great It walks you through everything you need to file, can stop anytime to do something else and resume when ready. Been using TurboTax for years. Helps you get it done right,
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax was mediocre I have used Turbotax for the last six years to file...this year was t not happy ... The help service call was awful... they hung up on me before I could finish my question .. the walk thru questions were not as helpful either ...for example, I was asked to answer many questions about my dependent before I found out that he was not event qualified to be and avoid many questions... also, there were other questions thougout that were noit clear and could have been eliminated
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to navigate and fast! Fast and easy to navigate. I’ll return to use this next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Return Option! Very easy to use and the tax review (audit) gives you great piece of mind.
Date published: 2022-04-18
Rated 5 out of 5 by from Gets Me Through Every Year! Step-by-step from start to finish, little room for doubt about what goes where, keeps me organized and focused.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 751
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Efile Issues Unresolved Long time user. The product works great for preparing the return. However, for 2 years in a row my efile return has been rejected. When I try to "fix" the problem it still is rejected. The bigger issue is that my credit card is charged before the return is accepted. If it gets rejected - it is a impossible to get a refund. No customer service, etc. I had previously used turbotax efile for many years with no issue. I thought I would try again thinking last year was an exception. Unfortunately I am in the same predicament I was last year.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo tax is awesome! I learned a lot. Easy to understand. I am glad I used turbotax.
Date published: 2022-04-18
Rated 4 out of 5 by from Good Turbotax is a good product that I will be glad to use again.
Date published: 2022-04-18
Rated 1 out of 5 by from Took 4.5 hours to delete a bug-ridden worksheet The first phone person hung up on me. The second referred to me to 1-800-829-4059, which was just a series of beeps, then a disconnected number. Finally, the fourth phone call determined that could work around the bug by deleting the worksheet where the error occurred. since it doesnt' get filed. This is not ready for prime time.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Grrrrreat It's so easy anyone can use it, thank you turbo tax!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is great It walks you through everything you need to file, can stop anytime to do something else and resume when ready. Been using TurboTax for years. Helps you get it done right,
Date published: 2022-04-18
Rated 2 out of 5 by from Turbotax was mediocre I have used Turbotax for the last six years to file...this year was t not happy ... The help service call was awful... they hung up on me before I could finish my question .. the walk thru questions were not as helpful either ...for example, I was asked to answer many questions about my dependent before I found out that he was not event qualified to be and avoid many questions... also, there were other questions thougout that were noit clear and could have been eliminated
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to navigate and fast! Fast and easy to navigate. I’ll return to use this next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Return Option! Very easy to use and the tax review (audit) gives you great piece of mind.
Date published: 2022-04-18
Rated 5 out of 5 by from Gets Me Through Every Year! Step-by-step from start to finish, little room for doubt about what goes where, keeps me organized and focused.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 751