TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo TAX IS THE RIGHT CHOICE USING TT FOR MANY YEARS AND IT GETS BETTER EACH YEAR.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 749
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax should be named TroubleTax Things seemed good until it was time to file. Then TT software and I went around and around over some tiny complaint which it wouldn't allow me to fix. Help was useless. Asked for on line help: after 1/2 hour a robot called and simply said: "we can't help you, "<click>". When I did get a live person, we got disconnected and there was no way to return. Overall you left me feeling shaky, uncertain. So, the bug wouldn't allow me to e-file, so I gave up and printed the thing. Then just after printing, a menu offered to e-file anyway and it (ostensibly) worked. Even this Review form has a bug: no scrolling allowed!
Date published: 2021-05-17
Rated 5 out of 5 by from Great experience Made a complicated process fairly simple & intuitive.
Date published: 2021-05-17
Rated 5 out of 5 by from great!! very user friendly. happy with the look and steps to follow
Date published: 2021-05-17
Rated 4 out of 5 by from I recommend Turbo Tax to everyone So easy to use and intuitive. Paulette was patient and funny. Thanks!
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is easier to understand I have used Turbo Tax for about 10 years. I truly understood it this year(2019). I noticed some changes had been made making it a lot easier to understand what was happening. I switched from a PC to a Mac, I could not figure out how tho transfer my prior taxes.
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software I Have been using Turbo Tax for the pass 7 years It Gets easier to use each time
Date published: 2021-05-17
Rated 2 out of 5 by from Stop Trying to Force People to Pay For More! Great other than you trying to get more money out of me. I already paid for the program. I don't want to eFile my state returns. Don't give that as the only option then try to get me to pay you $25.
Date published: 2021-05-17
Rated 3 out of 5 by from TURBO TAX HAS GLITCHES EVERY YEAR!!!!! I've been using Turbo Tax since 2004 and for the past 5 or 6 years there has always been a major problem. Doing my 2020 on Premier and this year it's state problems. I paid for my state and when I try to do my daughters' taxes, it wants me to buy another state even though we are in the same state. There are many complaints about this online and I can't get past this even though I've tried many suggested "fixes". It must be like child birth, I always say I will never buy Turbo Tax again, but for some reason(I'm concerned my records will be inconsistent) next season I will probably get it.....Unless I wise up! I wish there was more quality control!!
Date published: 2021-05-17
Rated 1 out of 5 by from Extra $45 to efile FED + $25 for CA I paid for TurboTax premier. To do efile Turbotax charges me Extra $45 to efile FED + $25 for CA. I don't want premium service. I cannot remove premium service using the instruction on TurboTax support page. https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-premium-services/00/26266
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo TAX IS THE RIGHT CHOICE USING TT FOR MANY YEARS AND IT GETS BETTER EACH YEAR.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 749