TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from TurboTax is awesome! Felt really good about filing with the help of turbotax system
Date published: 2022-02-25
Rated 5 out of 5 by from Very Helpful My experience with TurboTax was amazing! This was my first year filing my taxes myself and they made it so easy and helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy to use Heard from others it was easy to use so I had to see for myself. And it was
Date published: 2022-02-25
Rated 5 out of 5 by from Great Experience Everything was good from beginning to end. Very easy and understandable to use. The live help was great and extremely knowledgeable and helpful.
Date published: 2022-02-25
Rated 1 out of 5 by from Confusing Experience, Expensive Product I had a very difficult time understanding how to report different income situations, specifically with crypto and residencies in different states. TurboTax was not helpful, and every “help” suggestion I read just left me more confused. Also, to get a real person to help you, you have to pay them even more money, and every other screen is an ad to try to get you to pay for another extra level of service. At the end, they say they “100%” guarantee your refund is correct, but I don’t know how they would know that, since they aren’t the IRS. After you finish your federal return, they make you pay again to do your state return, and their “guidance” is even less helpfull. I honestly have no idea what most of the instructions meant for where I should find the numbers to put into my state return and how to calculate the different ratios of income you have to attribute to different states when you move. Overall, I would only recommend TurboTax to someone who has the cash to shell out for their live assistance.
Date published: 2022-02-25
Rated 5 out of 5 by from Love it. I’ve been using Turbo for the last 5 years I believe. They’ve always been quick to help me out if needed and I know I can rely on them.
Date published: 2022-02-25
Rated 5 out of 5 by from Super helpful Easy to fix my issues. Quick and painless! Hakuna matata!!
Date published: 2022-02-25
Rated 4 out of 5 by from Very nice Easy to understand and shorter than I thought it would be
Date published: 2022-02-25
Rated 5 out of 5 by from super easy been using it for years, becomes easier each year. love the options and helpful insight.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax really is reliable and excellent!!! Turbo Tax is the best software program that exist.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7473
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is awesome! Felt really good about filing with the help of turbotax system
Date published: 2022-02-25
Rated 5 out of 5 by from Very Helpful My experience with TurboTax was amazing! This was my first year filing my taxes myself and they made it so easy and helpful.
Date published: 2022-02-25
Rated 5 out of 5 by from Easy to use Heard from others it was easy to use so I had to see for myself. And it was
Date published: 2022-02-25
Rated 5 out of 5 by from Great Experience Everything was good from beginning to end. Very easy and understandable to use. The live help was great and extremely knowledgeable and helpful.
Date published: 2022-02-25
Rated 1 out of 5 by from Confusing Experience, Expensive Product I had a very difficult time understanding how to report different income situations, specifically with crypto and residencies in different states. TurboTax was not helpful, and every “help” suggestion I read just left me more confused. Also, to get a real person to help you, you have to pay them even more money, and every other screen is an ad to try to get you to pay for another extra level of service. At the end, they say they “100%” guarantee your refund is correct, but I don’t know how they would know that, since they aren’t the IRS. After you finish your federal return, they make you pay again to do your state return, and their “guidance” is even less helpfull. I honestly have no idea what most of the instructions meant for where I should find the numbers to put into my state return and how to calculate the different ratios of income you have to attribute to different states when you move. Overall, I would only recommend TurboTax to someone who has the cash to shell out for their live assistance.
Date published: 2022-02-25
Rated 5 out of 5 by from Love it. I’ve been using Turbo for the last 5 years I believe. They’ve always been quick to help me out if needed and I know I can rely on them.
Date published: 2022-02-25
Rated 5 out of 5 by from Super helpful Easy to fix my issues. Quick and painless! Hakuna matata!!
Date published: 2022-02-25
Rated 4 out of 5 by from Very nice Easy to understand and shorter than I thought it would be
Date published: 2022-02-25
Rated 5 out of 5 by from super easy been using it for years, becomes easier each year. love the options and helpful insight.
Date published: 2022-02-25
Rated 5 out of 5 by from Turbo Tax really is reliable and excellent!!! Turbo Tax is the best software program that exist.
Date published: 2022-02-25
All TurboTax® Offerings Reviews - Page 7473