TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Helpful and Fast I use their live full service. The people were very helpful, and fast. Only took about two hours from start to final filing. I bit expensive, but I'd certainly recommend them.
Date published: 2023-03-05
Rated 4 out of 5 by from Great and easy A lot easier than all the paperwork . Will be even easier next time
Date published: 2023-03-05
Rated 5 out of 5 by from Estate Work pretty well for my first estate tax return. I didn't see all the answers to the questions in the bulletin board.
Date published: 2023-03-05
Rated 1 out of 5 by from Did not properly import 1099 forms The thing that keeps me coming back is easily importing my forms. This year is only imported a few boxes from my 1099 forms, missing foreign tax and capital losses. This resulted in a significantly lower return. Customer service was not at all helpful. Eventually I was able to file an admendment, but it shouldn't be this big of a hassel. This program has become way overpriced for what it really offers.
Date published: 2023-03-05
Rated 5 out of 5 by from I love the improvements made to turbo tax. Excellent. Turbo Tax made it easy to file. I will use it again.
Date published: 2023-03-05
Rated 4 out of 5 by from More Painful the Usual Too many pages of superfluous, unnecessary words. Doesn't seem like it was that way in past years. Questions are asked that should not need to be asked, because they were asked at the beginning.
Date published: 2023-03-05
Rated 3 out of 5 by from Disappointing year This year was my first year dealing with RMDs. When I reached out to an "expert" through chat for a little help with this section I had to explain to the young man what an RMD was. Needless to say my confidence level with his reply was tentative. I also had trouble with the Medical Expenses section of deductions. No matter what I did (or what TWO "expert" chat technicians had me do) we couldn't get this section completed. It continued to say "needs review". This is my first year having to ask for guidance and 3 "product experts" were unable to help me with the needed sections. My fingers are crossed that all is well.
Date published: 2023-03-05
Rated 5 out of 5 by from Super easy Amazing that I used to pay a tax accountant. This is completely doable for a first timer.
Date published: 2023-03-05
Rated 4 out of 5 by from Turbo Tax It took me almost a half hour to get to the place where I could choose to have my refund be added to my 2023 estimated tax. Why can't that be an option in that ending part asking what you want to do with your refund.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax Great experience ...smooth operation very easy to understand and use.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7472
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful and Fast I use their live full service. The people were very helpful, and fast. Only took about two hours from start to final filing. I bit expensive, but I'd certainly recommend them.
Date published: 2023-03-05
Rated 4 out of 5 by from Great and easy A lot easier than all the paperwork . Will be even easier next time
Date published: 2023-03-05
Rated 5 out of 5 by from Estate Work pretty well for my first estate tax return. I didn't see all the answers to the questions in the bulletin board.
Date published: 2023-03-05
Rated 1 out of 5 by from Did not properly import 1099 forms The thing that keeps me coming back is easily importing my forms. This year is only imported a few boxes from my 1099 forms, missing foreign tax and capital losses. This resulted in a significantly lower return. Customer service was not at all helpful. Eventually I was able to file an admendment, but it shouldn't be this big of a hassel. This program has become way overpriced for what it really offers.
Date published: 2023-03-05
Rated 5 out of 5 by from I love the improvements made to turbo tax. Excellent. Turbo Tax made it easy to file. I will use it again.
Date published: 2023-03-05
Rated 4 out of 5 by from More Painful the Usual Too many pages of superfluous, unnecessary words. Doesn't seem like it was that way in past years. Questions are asked that should not need to be asked, because they were asked at the beginning.
Date published: 2023-03-05
Rated 3 out of 5 by from Disappointing year This year was my first year dealing with RMDs. When I reached out to an "expert" through chat for a little help with this section I had to explain to the young man what an RMD was. Needless to say my confidence level with his reply was tentative. I also had trouble with the Medical Expenses section of deductions. No matter what I did (or what TWO "expert" chat technicians had me do) we couldn't get this section completed. It continued to say "needs review". This is my first year having to ask for guidance and 3 "product experts" were unable to help me with the needed sections. My fingers are crossed that all is well.
Date published: 2023-03-05
Rated 5 out of 5 by from Super easy Amazing that I used to pay a tax accountant. This is completely doable for a first timer.
Date published: 2023-03-05
Rated 4 out of 5 by from Turbo Tax It took me almost a half hour to get to the place where I could choose to have my refund be added to my 2023 estimated tax. Why can't that be an option in that ending part asking what you want to do with your refund.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax Great experience ...smooth operation very easy to understand and use.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7472