TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281677 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Great. But... State Return Two Thing that bug me every year. 1) You tell me I live in a state that has not Income tax and then on 2 subsequent screens, you tell me to get started on my state return? I've already acknowledge it, so why keep asking????? 2) The initial screen for registering the product is never filled in. Been using TT for 20 years, why can't you just fill it in??????
Date published: 2021-04-08
Rated 5 out of 5 by from Excellent Easy to use. Turbotax will dig into all breaks ,that could be used ofr more money on your refund.
Date published: 2021-04-08
Rated 4 out of 5 by from Don't Buy Digital Download Version Other than the problem downloading it's great. Buy the CD version. I can't believe anyone could file their taxes without TurboTax or a paid professional.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is easy to use I've been using TurboTax for a long time now. They are up to date with current tax rules and explains every details on every step you are on the subject. When I had a technical problem with the software, someone had really helped me until the issue was resolved!
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax Makes it Easy! TurboTax makes taxes easy to make sure you are not skipping any steps - but just the wording and definitions are sometimes confusing!
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is everything it says it is! The Process of filing through TurboTax is so easy. You can either go it yourself with guidance or have a Live chat with an expert. I went the former, either way as long as you follow the easy to follow directions, you can't go wrong. Why didn't I file with them sooner, when I started filing taxes back in 2018?!
Date published: 2021-04-08
Rated 3 out of 5 by from Great Service but, with Unexpected Fees The UI is great and smooth. Make sure you read through everything. It will skip some possible deductions, such as school or education. I was required to upgrade to deluxe to file a retirement deduction to save and the upgrade took the vast majority of the extra money. I have filed every year with turbotax and have had a free federal return every singe year until this year. This is the first time I can say that I have been unsatisfied with their service. Try not charging extra for a deductible that a majority of people need. Next year I will use a local CPA if it cost this much for me to file again, I would rather not do any work if I am paying near what I just paid.
Date published: 2021-04-08
Rated 5 out of 5 by from I love turbo tax I am so grateful that I can use this application at any location, it guides you with all the steps is so easy and useful. Thank you so much
Date published: 2021-04-08
Rated 5 out of 5 by from Great Resource It was fast, uncomplicated and explained everything really well!
Date published: 2021-04-08
Rated 4 out of 5 by from Missing Some Deductions I've used online Turbo Tax for decades. This was the first time I had legal deductions from a discrimination lawsuit. There was never a prompt on where to enter the fees. I had to wait for a phone call from customer support who eventually was able to instruct me on where and how to enter the legal fees. Also, this year it did not automatically carry over my information for both vehicles used for my business, only one of them. I had to search everywhere for information that usually is stored and carried forward.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 7471
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great. But... State Return Two Thing that bug me every year. 1) You tell me I live in a state that has not Income tax and then on 2 subsequent screens, you tell me to get started on my state return? I've already acknowledge it, so why keep asking????? 2) The initial screen for registering the product is never filled in. Been using TT for 20 years, why can't you just fill it in??????
Date published: 2021-04-08
Rated 5 out of 5 by from Excellent Easy to use. Turbotax will dig into all breaks ,that could be used ofr more money on your refund.
Date published: 2021-04-08
Rated 4 out of 5 by from Don't Buy Digital Download Version Other than the problem downloading it's great. Buy the CD version. I can't believe anyone could file their taxes without TurboTax or a paid professional.
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is easy to use I've been using TurboTax for a long time now. They are up to date with current tax rules and explains every details on every step you are on the subject. When I had a technical problem with the software, someone had really helped me until the issue was resolved!
Date published: 2021-04-08
Rated 4 out of 5 by from TurboTax Makes it Easy! TurboTax makes taxes easy to make sure you are not skipping any steps - but just the wording and definitions are sometimes confusing!
Date published: 2021-04-08
Rated 5 out of 5 by from TurboTax is everything it says it is! The Process of filing through TurboTax is so easy. You can either go it yourself with guidance or have a Live chat with an expert. I went the former, either way as long as you follow the easy to follow directions, you can't go wrong. Why didn't I file with them sooner, when I started filing taxes back in 2018?!
Date published: 2021-04-08
Rated 3 out of 5 by from Great Service but, with Unexpected Fees The UI is great and smooth. Make sure you read through everything. It will skip some possible deductions, such as school or education. I was required to upgrade to deluxe to file a retirement deduction to save and the upgrade took the vast majority of the extra money. I have filed every year with turbotax and have had a free federal return every singe year until this year. This is the first time I can say that I have been unsatisfied with their service. Try not charging extra for a deductible that a majority of people need. Next year I will use a local CPA if it cost this much for me to file again, I would rather not do any work if I am paying near what I just paid.
Date published: 2021-04-08
Rated 5 out of 5 by from I love turbo tax I am so grateful that I can use this application at any location, it guides you with all the steps is so easy and useful. Thank you so much
Date published: 2021-04-08
Rated 5 out of 5 by from Great Resource It was fast, uncomplicated and explained everything really well!
Date published: 2021-04-08
Rated 4 out of 5 by from Missing Some Deductions I've used online Turbo Tax for decades. This was the first time I had legal deductions from a discrimination lawsuit. There was never a prompt on where to enter the fees. I had to wait for a phone call from customer support who eventually was able to instruct me on where and how to enter the legal fees. Also, this year it did not automatically carry over my information for both vehicles used for my business, only one of them. I had to search everywhere for information that usually is stored and carried forward.
Date published: 2021-04-08
All TurboTax® Offerings Reviews - Page 7471