TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Live Assisted Premier I did not know I signed up for live assited premier until the end. I was charged for a service I was unable to use through the process. Highly diappointed that this was not clear and the added cost for a service that I did not use.
Date published: 2023-03-05
Rated 5 out of 5 by from Always A Pleasure So easy to use. I have been a loyal TurboTax user for almost a decade if not longer.
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent! Very straight forward format. My 2nd year with TurboTax and it went really well.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is easy and reliable The whole experience is easy. I highly recommend using TurboTax to prepare your federal and state taxes.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax IS IN FACT Awesome I have only used turbo tax this year and last... my experience this year was a repeat of last year so i will just tell you about last year. I went to a local tax preparer which advertised to get the most money back or they would pay the difference, like a lot of the big firms promise. Last year was the first year the i have ever had stock type investments and derivatives that i had been selling which made it a little more complicated of a tax return. At least it made it to where my CPA mother refused to do it form me. So i went to a firm, it rhymes with H&R clock but i wont mention any names. And after a month they called back and told me my refund would be $1100 dollars and they were going to charge me about $900. Really i believe they had no clue what to do with the type investments i had, because the lady didn't understand them at all. Anyway, I told them to go kick rocks and i downloaded all to Turbo tax and when they were finished about 7 days later my refund was $2156 and the Turbo Tax fee was only $350... Needless to say i will never go anywhere else. Love you guys
Date published: 2023-03-05
Rated 3 out of 5 by from Decent, overpriced. Been using it for years, fees have gone up. Getting ridiculous. Will probably try a new service next year.
Date published: 2023-03-05
Rated 5 out of 5 by from Good! Good, simple, practical platform for tax filing! Will be using again!
Date published: 2023-03-05
Rated 1 out of 5 by from turbotax or troubletax it crashes constantly The program does not work correctly on Mac. your customer support person Sandy was lovely and tried really hard to fix the issue. Its a programming problem that does not allow me to do any function under the 'file' dropdown.
Date published: 2023-03-05
Rated 1 out of 5 by from Difficult to manage Turbotax asks questions about previous returns when you have done previous returns on their website. It would be beneficial if the system would have the information accessible TO ITSELF so that it wouldn't require the filer to go back into files when we pay for everything to be in one place.
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent Expert, Thank you The young lady was very professional, She walked me through and helped me calm down.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7470
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live Assisted Premier I did not know I signed up for live assited premier until the end. I was charged for a service I was unable to use through the process. Highly diappointed that this was not clear and the added cost for a service that I did not use.
Date published: 2023-03-05
Rated 5 out of 5 by from Always A Pleasure So easy to use. I have been a loyal TurboTax user for almost a decade if not longer.
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent! Very straight forward format. My 2nd year with TurboTax and it went really well.
Date published: 2023-03-05
Rated 5 out of 5 by from TurboTax is easy and reliable The whole experience is easy. I highly recommend using TurboTax to prepare your federal and state taxes.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax IS IN FACT Awesome I have only used turbo tax this year and last... my experience this year was a repeat of last year so i will just tell you about last year. I went to a local tax preparer which advertised to get the most money back or they would pay the difference, like a lot of the big firms promise. Last year was the first year the i have ever had stock type investments and derivatives that i had been selling which made it a little more complicated of a tax return. At least it made it to where my CPA mother refused to do it form me. So i went to a firm, it rhymes with H&R clock but i wont mention any names. And after a month they called back and told me my refund would be $1100 dollars and they were going to charge me about $900. Really i believe they had no clue what to do with the type investments i had, because the lady didn't understand them at all. Anyway, I told them to go kick rocks and i downloaded all to Turbo tax and when they were finished about 7 days later my refund was $2156 and the Turbo Tax fee was only $350... Needless to say i will never go anywhere else. Love you guys
Date published: 2023-03-05
Rated 3 out of 5 by from Decent, overpriced. Been using it for years, fees have gone up. Getting ridiculous. Will probably try a new service next year.
Date published: 2023-03-05
Rated 5 out of 5 by from Good! Good, simple, practical platform for tax filing! Will be using again!
Date published: 2023-03-05
Rated 1 out of 5 by from turbotax or troubletax it crashes constantly The program does not work correctly on Mac. your customer support person Sandy was lovely and tried really hard to fix the issue. Its a programming problem that does not allow me to do any function under the 'file' dropdown.
Date published: 2023-03-05
Rated 1 out of 5 by from Difficult to manage Turbotax asks questions about previous returns when you have done previous returns on their website. It would be beneficial if the system would have the information accessible TO ITSELF so that it wouldn't require the filer to go back into files when we pay for everything to be in one place.
Date published: 2023-03-05
Rated 5 out of 5 by from Excellent Expert, Thank you The young lady was very professional, She walked me through and helped me calm down.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7470