TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from I didn't know what I didn't know ..... Sanji was great as my tax prep rep.... I hadn't planned on filing all these deductions because I hadn't done this level before with rental property and my Lyft Driver information. This was so helpful and a great learning experience! Thanks!
Date published: 2023-03-05
Rated 3 out of 5 by from okay If you make an error it is almost impossible to go back and fix.
Date published: 2023-03-05
Rated 3 out of 5 by from Has gotten too expensive Not all of the entry points were accurate. I.e. when the form said not case sensitive, it was case sensitive. Several options now appear that are not relevant to my taxes where in past years only relevant sections and questions populated the screen. Clumsy entry points this year. The optical recognition of photographed documents was below average at best.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax did a great job Polite people. Answered all my questions. Made me feel safe using them.
Date published: 2023-03-05
Rated 1 out of 5 by from Really unhappy with the software Unable to run on a Mac. Unable to efile my state return with absolutely NO INFORMATION as to what is wrong or what needs to be fixed.
Date published: 2023-03-05
Rated 3 out of 5 by from Need to fix unknow problem & stop repeated checks You need to fix this Virginia 502A form problem. It has been in the system for years. Many people have lost many hours of their lives trying to figure out and work around this known TurboTax bug. https://ttlc.intuit.com/community/state-taxes/discussion/re-virginia-502a-being-forced-upon-me/01/2849916#M136116 Also, I cannot stand doing all the reviews and checks, being told everything is ready, and then when I hit transmit it says there are otehr checks and incomplete information. This happens every year. Usually things like the date on the signature line needs to be filled in, even though it has already been done once. Just add a step "what signature date do you want" right before you efile.
Date published: 2023-03-05
Rated 5 out of 5 by from Will continue to use TurboTax.... 9 yrs and beyond Easy informative language that is understand... step by step guide .. Love it!
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is always amazing Turbo tax is always easy to use. I learn something new every year. It walks me through the process and the pop up boxes are so helpful.
Date published: 2023-03-05
Rated 5 out of 5 by from Good program. Pretty easy to use This was a good program. Even though I'm experience in tax and accounting, it seemed to be pretty easy to use and work through.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is the best Tax software for personal ta Great product, easy to use with the best self-guidance you could ask for. Never had any problem with TurboTax.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7469
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I didn't know what I didn't know ..... Sanji was great as my tax prep rep.... I hadn't planned on filing all these deductions because I hadn't done this level before with rental property and my Lyft Driver information. This was so helpful and a great learning experience! Thanks!
Date published: 2023-03-05
Rated 3 out of 5 by from okay If you make an error it is almost impossible to go back and fix.
Date published: 2023-03-05
Rated 3 out of 5 by from Has gotten too expensive Not all of the entry points were accurate. I.e. when the form said not case sensitive, it was case sensitive. Several options now appear that are not relevant to my taxes where in past years only relevant sections and questions populated the screen. Clumsy entry points this year. The optical recognition of photographed documents was below average at best.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo tax did a great job Polite people. Answered all my questions. Made me feel safe using them.
Date published: 2023-03-05
Rated 1 out of 5 by from Really unhappy with the software Unable to run on a Mac. Unable to efile my state return with absolutely NO INFORMATION as to what is wrong or what needs to be fixed.
Date published: 2023-03-05
Rated 3 out of 5 by from Need to fix unknow problem & stop repeated checks You need to fix this Virginia 502A form problem. It has been in the system for years. Many people have lost many hours of their lives trying to figure out and work around this known TurboTax bug. https://ttlc.intuit.com/community/state-taxes/discussion/re-virginia-502a-being-forced-upon-me/01/2849916#M136116 Also, I cannot stand doing all the reviews and checks, being told everything is ready, and then when I hit transmit it says there are otehr checks and incomplete information. This happens every year. Usually things like the date on the signature line needs to be filled in, even though it has already been done once. Just add a step "what signature date do you want" right before you efile.
Date published: 2023-03-05
Rated 5 out of 5 by from Will continue to use TurboTax.... 9 yrs and beyond Easy informative language that is understand... step by step guide .. Love it!
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is always amazing Turbo tax is always easy to use. I learn something new every year. It walks me through the process and the pop up boxes are so helpful.
Date published: 2023-03-05
Rated 5 out of 5 by from Good program. Pretty easy to use This was a good program. Even though I'm experience in tax and accounting, it seemed to be pretty easy to use and work through.
Date published: 2023-03-05
Rated 5 out of 5 by from Turbo Tax is the best Tax software for personal ta Great product, easy to use with the best self-guidance you could ask for. Never had any problem with TurboTax.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7469