TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294016 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax review I have worked with Susan, she was very clear and helpful on every step of the way
Date published: 2022-09-21
Rated 5 out of 5 by from TuboTax for life Been with TurboTax for 2 years and it’s been real good to me.
Date published: 2022-09-21
Rated 4 out of 5 by from I Like TT easy to use, and just got some great help from Jonathan
Date published: 2022-09-21
Rated 3 out of 5 by from Auto Filing ERRORS encountered an error trying to efile my federal return. Rechecked -- Could not resolve. No help available from Turbotax. Blocked my state filings also -- so now I have 3 paper files going out. even though I paid for electronic. I'll survive, but not a happy experience... Successful in filing previous years.... Spouse filing fine...
Date published: 2022-09-21
Rated 5 out of 5 by from Good Service JANET WAS EXTREMELY HEPLFUL & I ENJOYED HAVING HER AS MY EXPERT
Date published: 2022-09-21
Rated 1 out of 5 by from TurboTax failed to transmit electronics--failure! Turbotax gave me a failure to transmit every time I tried to e-file. I spent an hour on the phone with technical support. They gave up and instruction to print and mail. I had to print 78 pages for Federal and 101 pages for my state return. The biggest value of TT used to be the ability to e-file. What value is there now?
Date published: 2022-09-21
Rated 5 out of 5 by from Review Help Great experience, answered my questions. Would use again.
Date published: 2022-09-21
Rated 1 out of 5 by from Form 1041 mis-handles PPP loan forgiveness Longtime user. 2021 version when filing 1041 for a trust does not correctly handle pass-through PPP loan forgiveness. For incoming K-1, you have to omit the PPP code/amount and manually override tax-exempt income on 1041 page 3 line 1 to meet IRS requirement. There is no place to attached the required statement nor does the program output the pass-through PPP proceeds or its statement on the outgoing K-1 to beneficiary. TTax fixed this for 1065 and 1120-S (part of same TTax for Business software), but refused to do so for 1041. Very poor support, spent a lot of hours with them in circles.
Date published: 2022-09-21
Rated 5 out of 5 by from Good Gooddddddddddddddddddddddddddddddddddddddddddddddd
Date published: 2022-09-21
Rated 5 out of 5 by from Awesome Support During Difficult Time Karissa was especially helpful to me during Carol's stroke, her cancer diagnosis, her chemotherapy, and eventually her passing. Nice to have such a support team when things get tough.
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 7453
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax review I have worked with Susan, she was very clear and helpful on every step of the way
Date published: 2022-09-21
Rated 5 out of 5 by from TuboTax for life Been with TurboTax for 2 years and it’s been real good to me.
Date published: 2022-09-21
Rated 4 out of 5 by from I Like TT easy to use, and just got some great help from Jonathan
Date published: 2022-09-21
Rated 3 out of 5 by from Auto Filing ERRORS encountered an error trying to efile my federal return. Rechecked -- Could not resolve. No help available from Turbotax. Blocked my state filings also -- so now I have 3 paper files going out. even though I paid for electronic. I'll survive, but not a happy experience... Successful in filing previous years.... Spouse filing fine...
Date published: 2022-09-21
Rated 5 out of 5 by from Good Service JANET WAS EXTREMELY HEPLFUL & I ENJOYED HAVING HER AS MY EXPERT
Date published: 2022-09-21
Rated 1 out of 5 by from TurboTax failed to transmit electronics--failure! Turbotax gave me a failure to transmit every time I tried to e-file. I spent an hour on the phone with technical support. They gave up and instruction to print and mail. I had to print 78 pages for Federal and 101 pages for my state return. The biggest value of TT used to be the ability to e-file. What value is there now?
Date published: 2022-09-21
Rated 5 out of 5 by from Review Help Great experience, answered my questions. Would use again.
Date published: 2022-09-21
Rated 1 out of 5 by from Form 1041 mis-handles PPP loan forgiveness Longtime user. 2021 version when filing 1041 for a trust does not correctly handle pass-through PPP loan forgiveness. For incoming K-1, you have to omit the PPP code/amount and manually override tax-exempt income on 1041 page 3 line 1 to meet IRS requirement. There is no place to attached the required statement nor does the program output the pass-through PPP proceeds or its statement on the outgoing K-1 to beneficiary. TTax fixed this for 1065 and 1120-S (part of same TTax for Business software), but refused to do so for 1041. Very poor support, spent a lot of hours with them in circles.
Date published: 2022-09-21
Rated 5 out of 5 by from Good Gooddddddddddddddddddddddddddddddddddddddddddddddd
Date published: 2022-09-21
Rated 5 out of 5 by from Awesome Support During Difficult Time Karissa was especially helpful to me during Carol's stroke, her cancer diagnosis, her chemotherapy, and eventually her passing. Nice to have such a support team when things get tough.
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 7453