TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from it is okay My stuff ain't that complicated, but if it were I would not use TurboTax
Date published: 2022-03-28
Rated 5 out of 5 by from Amazing Got it done easy and fast I would recommend it to anyone.
Date published: 2022-03-28
Rated 5 out of 5 by from awesome!!!!! It is easy to follow and changes can be made as needed. Great product!!!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast and easy to use. Turbo tax software was simple to use. No confusion.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is simple, clear, and comprehensive Easy to fill in the forms and come back as new documents are received. The automatic import of 1099s is wonderful and saves so much time!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast Service! Fast service didn’t have the hassle to leave my home this was very convenient for me, my tax expert was very helpful through the process!
Date published: 2022-03-28
Rated 3 out of 5 by from Won't take payment What a hassle I've used turbotax for many many years and I've never had a problem like I have had the filing this year. Last year my issue was it wouldn't let me file electronically.After a couple hours of putting in all the information I finally got finished and was ready to pay when I tried to submit payment over and over and over again trying all different tactics and tricks my payment was not accepted. I finally had to call and get some help from someone from customer service. They told me to put in for my address 123 Main Street? I don't live on 123 Main Street and it is not part of my billing address or associated with my tax return. I think when you're spending $89 to submit via e file Turbo tax the process should be simpler. Taking payment is 101 . I'm wondering if I opted to pay 49 extra dollars to submit having my fees taken out of my tax return if that payment would have gone through? I'm pretty sure it would have. I really hope turbotax fixes some of the bugs they've had over the last several years Or I may just go to hand r block or someone like that next year and avoid the hassel and frustration.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax came through again! Everything I needed in one place. Sabrina was wonderful to work with throughout this process. She made it simple for us.
Date published: 2022-03-28
Rated 5 out of 5 by from saved me money by doing myself Step by step process. Easy. Thanks Turbo Tax! Will use again next year.
Date published: 2022-03-28
Rated 1 out of 5 by from TurboTax is getting worse every year 1) I got clickbaited into buying the desktop version and turbotax refused to refund me or switch me to the live version. 2) My 6+ year account stopped working because of "network issues" even though it was clearly turbotax servers having errors. I had to start my return from 0 instead of it remembering my situation for the past years. 3) It didn't let me import crypto or stock related 1099s, took me hours across many days to input them all. Next year I'm definitely switching to a different service.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 7447
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from it is okay My stuff ain't that complicated, but if it were I would not use TurboTax
Date published: 2022-03-28
Rated 5 out of 5 by from Amazing Got it done easy and fast I would recommend it to anyone.
Date published: 2022-03-28
Rated 5 out of 5 by from awesome!!!!! It is easy to follow and changes can be made as needed. Great product!!!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast and easy to use. Turbo tax software was simple to use. No confusion.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is simple, clear, and comprehensive Easy to fill in the forms and come back as new documents are received. The automatic import of 1099s is wonderful and saves so much time!
Date published: 2022-03-28
Rated 5 out of 5 by from Fast Service! Fast service didn’t have the hassle to leave my home this was very convenient for me, my tax expert was very helpful through the process!
Date published: 2022-03-28
Rated 3 out of 5 by from Won't take payment What a hassle I've used turbotax for many many years and I've never had a problem like I have had the filing this year. Last year my issue was it wouldn't let me file electronically.After a couple hours of putting in all the information I finally got finished and was ready to pay when I tried to submit payment over and over and over again trying all different tactics and tricks my payment was not accepted. I finally had to call and get some help from someone from customer service. They told me to put in for my address 123 Main Street? I don't live on 123 Main Street and it is not part of my billing address or associated with my tax return. I think when you're spending $89 to submit via e file Turbo tax the process should be simpler. Taking payment is 101 . I'm wondering if I opted to pay 49 extra dollars to submit having my fees taken out of my tax return if that payment would have gone through? I'm pretty sure it would have. I really hope turbotax fixes some of the bugs they've had over the last several years Or I may just go to hand r block or someone like that next year and avoid the hassel and frustration.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax came through again! Everything I needed in one place. Sabrina was wonderful to work with throughout this process. She made it simple for us.
Date published: 2022-03-28
Rated 5 out of 5 by from saved me money by doing myself Step by step process. Easy. Thanks Turbo Tax! Will use again next year.
Date published: 2022-03-28
Rated 1 out of 5 by from TurboTax is getting worse every year 1) I got clickbaited into buying the desktop version and turbotax refused to refund me or switch me to the live version. 2) My 6+ year account stopped working because of "network issues" even though it was clearly turbotax servers having errors. I had to start my return from 0 instead of it remembering my situation for the past years. 3) It didn't let me import crypto or stock related 1099s, took me hours across many days to input them all. Next year I'm definitely switching to a different service.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 7447