TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 4 out of 5 by from Good Tax Product I wish it had better directions at the end when filing and paying for state efile.
Date published: 2021-03-09
Rated 5 out of 5 by from Taxes for Dummies This is my second year using TurboTax Live Basic, and I can honestly say I would feel uncomfortable using another service. The step-by-step help is definitely the highlight of the experience. You have the option to speak to a representative throughout the entire process, if at any moment you get stuck or don't understand something, someone will be there to further inform or help you out. Also experienced unemployment, and the filing process was just as easy, if not easier, than when I wasn't unemployed!! Great, great, great service, especially for first timers, or those looking to try another tax agency. I will continue using TurboTax for many many years, they make me confident that im getting my absolute fullest return possible!!!
Date published: 2021-03-09
Rated 1 out of 5 by from Easy but NO returns... Fast and easy, but Now i cannot file for 2020 STILL have NOT gotten 2019 return
Date published: 2021-03-09
Rated 1 out of 5 by from Tax Return Rejected Two Years in a Row For the second year the electronic version of our tax return was rejected after TurboTax review said there were no errors. Last year TurboTax did identify the problem, but this year there was no help and the form in question was filled in as it was last year. I also paid to file the state return which was rejected since the federal return is attached. I've used TurboTax for many years and am disappointed in their current product. I have a large refund and am not happy with the delay due to the glitch in the program.
Date published: 2021-03-09
Rated 4 out of 5 by from Turbo Tax is Awesome! Overall, I have used Turbo Tax over the past decade and I will not use any other product to do my taxes. The instructions are easy to follow and makes it easy to complete my own taxes. My only minor complaint is that some of the learn more features have vague information and are not very detailed.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is very user friendly It was very simplified and easy to navigate. I will definitely use Turbo Tax again next year
Date published: 2021-03-09
Rated 5 out of 5 by from EXCELENT SERVICE USER FRIENDLY. EXCELLENT SERVICE WITH VERY CLEAR EXPLANATIONS ON HOW TO FILL OUT TAXES BY MYSELF.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is awesome I have used turbo tax for 7 years now and have been very pleased with their service.
Date published: 2021-03-09
Rated 4 out of 5 by from TurboTax is great I needed to file taxes that were quite late for filing and this software helped. I didn't realize that I needed to save the return since I was using the app so that might have been a helpful warning. otherwise, I'd have given it 5 stars.
Date published: 2021-03-09
Rated 5 out of 5 by from First time I used it by myself and so helpful My brother usually talks me through using it but this year I got the email saying they have my previous years info and that made me want to try it and it was VERY helpful and easy to file like i'm amazed! Thank you so so so much!
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7446
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Good Tax Product I wish it had better directions at the end when filing and paying for state efile.
Date published: 2021-03-09
Rated 5 out of 5 by from Taxes for Dummies This is my second year using TurboTax Live Basic, and I can honestly say I would feel uncomfortable using another service. The step-by-step help is definitely the highlight of the experience. You have the option to speak to a representative throughout the entire process, if at any moment you get stuck or don't understand something, someone will be there to further inform or help you out. Also experienced unemployment, and the filing process was just as easy, if not easier, than when I wasn't unemployed!! Great, great, great service, especially for first timers, or those looking to try another tax agency. I will continue using TurboTax for many many years, they make me confident that im getting my absolute fullest return possible!!!
Date published: 2021-03-09
Rated 1 out of 5 by from Easy but NO returns... Fast and easy, but Now i cannot file for 2020 STILL have NOT gotten 2019 return
Date published: 2021-03-09
Rated 1 out of 5 by from Tax Return Rejected Two Years in a Row For the second year the electronic version of our tax return was rejected after TurboTax review said there were no errors. Last year TurboTax did identify the problem, but this year there was no help and the form in question was filled in as it was last year. I also paid to file the state return which was rejected since the federal return is attached. I've used TurboTax for many years and am disappointed in their current product. I have a large refund and am not happy with the delay due to the glitch in the program.
Date published: 2021-03-09
Rated 4 out of 5 by from Turbo Tax is Awesome! Overall, I have used Turbo Tax over the past decade and I will not use any other product to do my taxes. The instructions are easy to follow and makes it easy to complete my own taxes. My only minor complaint is that some of the learn more features have vague information and are not very detailed.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is very user friendly It was very simplified and easy to navigate. I will definitely use Turbo Tax again next year
Date published: 2021-03-09
Rated 5 out of 5 by from EXCELENT SERVICE USER FRIENDLY. EXCELLENT SERVICE WITH VERY CLEAR EXPLANATIONS ON HOW TO FILL OUT TAXES BY MYSELF.
Date published: 2021-03-09
Rated 5 out of 5 by from Turbo Tax is awesome I have used turbo tax for 7 years now and have been very pleased with their service.
Date published: 2021-03-09
Rated 4 out of 5 by from TurboTax is great I needed to file taxes that were quite late for filing and this software helped. I didn't realize that I needed to save the return since I was using the app so that might have been a helpful warning. otherwise, I'd have given it 5 stars.
Date published: 2021-03-09
Rated 5 out of 5 by from First time I used it by myself and so helpful My brother usually talks me through using it but this year I got the email saying they have my previous years info and that made me want to try it and it was VERY helpful and easy to file like i'm amazed! Thank you so so so much!
Date published: 2021-03-09
All TurboTax® Offerings Reviews - Page 7446