TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great. My experience was very positive. I was able to get answers to my questions from a tax pro.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Data entry was well-guided and simple. Thank you for your help!
Date published: 2021-02-27
Rated 2 out of 5 by from OK but painful I pay to use TurboTax because I have certain tax situations that I would prefer to be walked through. Each one of those situations, TurboTax failed me and required me to consult with the forums, tax code and documentation to resolve. A simple ROTH IRA contribution and withdraw was mismanaged by confusing TurboTax language and I only caught the mistake on the final form. With this amount of hassle, I will be leaving the moment another tax software comes along that integrates with my brokerage.
Date published: 2021-02-27
Rated 5 out of 5 by from Doing taxes with no rage Turbo Tax is very straightforward and user friendly. If you have only W2's to enter, you will be finished with your taxes in less than an hour. No tears, no confusion, no rage against the machine. Excellent.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is efficient! The most impressive element of this program are the explanations for each line of the tax return. The definitions or explanations were simplified and easy to understand for a lay person filing her own taxes. The program is so interactive when it came down to asking leading questions to ensure all benefits for larger refund was explored. Turbo Tax was able to determine whether to use standard deduction vs itemized very quickly which saved lots of time. Finally, the expert Melissa understand my request and solved it very effectively while screen sharing! She was patient, and informative. These are the type of professionals every company aspires to employ. Thanks again Melissa for cleverness. Thank you Turbo Tax for a painless, enjoyable experience which cost $0. This is a glowing example of how big company are supporting lower income communities. I will highly recommend the its use to friends and family.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast and easy Great experience, fast and simple. Good pricing. I Reccomend and you can talk to an expert.
Date published: 2021-02-27
Rated 5 out of 5 by from Great as usual. Have used since 2017 Easy to use. Very intuitive. Online and stays online for easy return.
Date published: 2021-02-27
Rated 3 out of 5 by from Loosing trust We have used Turbotax for 8 years. This year for the first time our return data was corrupted halfway through. Husband's W2 data was in wife's W2 and the reverse also. Also it asked a question about home mortgage review that we could not answer. We tried to call but did not get a call back. This was scary. Fortunately when we closed out and came in again the data had been saved correctly. It still would have been nice to get a call back. Also the state refund amount came up incorrect and it we had to delete the whole item and start over to correct it. A difficult time this year. Normally turbotax is great. We started out great and i even called Tiffany about an early problem and she responded quickly and was great. Things went downhill after that. We will have to think about what we want to do next year after this experience.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is really great. I thought it was good experience sometimes the wait times to speak to people where long and every once in a while I spoke to someone who was a bit rude and short but they ended up transferring me to someone else who was very helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Very fast and efficient! I had to file two W2s for the year 2020 and it was very fast and efficient. I also had some charitable donations that were easy to process too.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7437
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is great. My experience was very positive. I was able to get answers to my questions from a tax pro.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome Data entry was well-guided and simple. Thank you for your help!
Date published: 2021-02-27
Rated 2 out of 5 by from OK but painful I pay to use TurboTax because I have certain tax situations that I would prefer to be walked through. Each one of those situations, TurboTax failed me and required me to consult with the forums, tax code and documentation to resolve. A simple ROTH IRA contribution and withdraw was mismanaged by confusing TurboTax language and I only caught the mistake on the final form. With this amount of hassle, I will be leaving the moment another tax software comes along that integrates with my brokerage.
Date published: 2021-02-27
Rated 5 out of 5 by from Doing taxes with no rage Turbo Tax is very straightforward and user friendly. If you have only W2's to enter, you will be finished with your taxes in less than an hour. No tears, no confusion, no rage against the machine. Excellent.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is efficient! The most impressive element of this program are the explanations for each line of the tax return. The definitions or explanations were simplified and easy to understand for a lay person filing her own taxes. The program is so interactive when it came down to asking leading questions to ensure all benefits for larger refund was explored. Turbo Tax was able to determine whether to use standard deduction vs itemized very quickly which saved lots of time. Finally, the expert Melissa understand my request and solved it very effectively while screen sharing! She was patient, and informative. These are the type of professionals every company aspires to employ. Thanks again Melissa for cleverness. Thank you Turbo Tax for a painless, enjoyable experience which cost $0. This is a glowing example of how big company are supporting lower income communities. I will highly recommend the its use to friends and family.
Date published: 2021-02-27
Rated 5 out of 5 by from Fast and easy Great experience, fast and simple. Good pricing. I Reccomend and you can talk to an expert.
Date published: 2021-02-27
Rated 5 out of 5 by from Great as usual. Have used since 2017 Easy to use. Very intuitive. Online and stays online for easy return.
Date published: 2021-02-27
Rated 3 out of 5 by from Loosing trust We have used Turbotax for 8 years. This year for the first time our return data was corrupted halfway through. Husband's W2 data was in wife's W2 and the reverse also. Also it asked a question about home mortgage review that we could not answer. We tried to call but did not get a call back. This was scary. Fortunately when we closed out and came in again the data had been saved correctly. It still would have been nice to get a call back. Also the state refund amount came up incorrect and it we had to delete the whole item and start over to correct it. A difficult time this year. Normally turbotax is great. We started out great and i even called Tiffany about an early problem and she responded quickly and was great. Things went downhill after that. We will have to think about what we want to do next year after this experience.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is really great. I thought it was good experience sometimes the wait times to speak to people where long and every once in a while I spoke to someone who was a bit rude and short but they ended up transferring me to someone else who was very helpful.
Date published: 2021-02-27
Rated 5 out of 5 by from Very fast and efficient! I had to file two W2s for the year 2020 and it was very fast and efficient. I also had some charitable donations that were easy to process too.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 7437