TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from App was awful and full service took 4+ hours Pro: The tax assistant and accountants were nice and easy to speak with. Con: App was awful and full service took 4+ hours. Final cost due to working in one state and living in another was more than going to our personal accountant.
Date published: 2023-03-05
Rated 2 out of 5 by from Levels of payment are not fair for what you get. I was forced to upgrade to the $119 level so that I could enter in 5 digits into my review.
Date published: 2023-03-05
Rated 1 out of 5 by from Try something else I have used Turbo Tax over the years and have liked it but it seems purposefully confusing at times. The way questions can be worded seem to be confusing on purpose to get you to pay for a higher level of service. Also the option to pay for filing from the refund charges you a $39.00 fee. Basically it's just robbing your refund away from you. Honestly if I hadn't already been putting my information in I would've tried a different service. Next year I will not be using Turbo tax.
Date published: 2023-03-05
Rated 4 out of 5 by from Misc issues with Windows Download I prefer to use the Windows Download and every year, I struggle to find where you put it. While I do find it eventually, it is frustrating as you keep pushing me to use the online version. While entering the home property tax, it didnt just let enter it as the field was locked. I had to located the form and enter it. Enhancement: I use turbo tax to plan stock sales at the end of the year. My approach is the take last years software to calculate how much stock can be sold. I also need to plan income requirements for state property tax freeze. It would be nice if the software helped with this planning.
Date published: 2023-03-05
Rated 3 out of 5 by from The platform feels very nickel-and-dimey. I have come to expect the multiple attempts to upsell me to a more expensive package throughout the filing process, but the additional $39 fee to pay with your refund feels extra gross.
Date published: 2023-03-05
Rated 1 out of 5 by from Turbo tax is a rip off The way You guys charge is stealing don't show total until after credit card is charged. I did not ask for turbotax premium but it automatically charged me for it.
Date published: 2023-03-05
Rated 3 out of 5 by from Overall good but need improvements I have been using TurboTax for years. Overall it's smooth and great, but 2 issues I have consistently encountered are pretty annoying, especially for the software version (Mac): 1. Cannot change font size! If I want bigger texts, I have to scale my monitor, which is very annoying as I need normal size monitor to look up related info. I just need bigger texts in the TT window! 2. Importing forms from Chase website NEVER works! I bank with Chase and every year I have many different 1099 forms that need to be typed into TT. Automatic importing is really a great function to use, but it does not work with chase! Along my trials, I have met almost all possible problems: freezing, cannot login, TT crash, etc. Fix it!!!
Date published: 2023-03-05
Rated 5 out of 5 by from Always great Smooth and easy but informed service. Thank you. So much.
Date published: 2023-03-05
Rated 5 out of 5 by from So easy So easy and stress free. We will definitely be using this for our future taxes.
Date published: 2023-03-05
Rated 5 out of 5 by from Fast, Simple, and Informative When I was unsure of what to add or not add, the help button answered all my questions.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7436
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from App was awful and full service took 4+ hours Pro: The tax assistant and accountants were nice and easy to speak with. Con: App was awful and full service took 4+ hours. Final cost due to working in one state and living in another was more than going to our personal accountant.
Date published: 2023-03-05
Rated 2 out of 5 by from Levels of payment are not fair for what you get. I was forced to upgrade to the $119 level so that I could enter in 5 digits into my review.
Date published: 2023-03-05
Rated 1 out of 5 by from Try something else I have used Turbo Tax over the years and have liked it but it seems purposefully confusing at times. The way questions can be worded seem to be confusing on purpose to get you to pay for a higher level of service. Also the option to pay for filing from the refund charges you a $39.00 fee. Basically it's just robbing your refund away from you. Honestly if I hadn't already been putting my information in I would've tried a different service. Next year I will not be using Turbo tax.
Date published: 2023-03-05
Rated 4 out of 5 by from Misc issues with Windows Download I prefer to use the Windows Download and every year, I struggle to find where you put it. While I do find it eventually, it is frustrating as you keep pushing me to use the online version. While entering the home property tax, it didnt just let enter it as the field was locked. I had to located the form and enter it. Enhancement: I use turbo tax to plan stock sales at the end of the year. My approach is the take last years software to calculate how much stock can be sold. I also need to plan income requirements for state property tax freeze. It would be nice if the software helped with this planning.
Date published: 2023-03-05
Rated 3 out of 5 by from The platform feels very nickel-and-dimey. I have come to expect the multiple attempts to upsell me to a more expensive package throughout the filing process, but the additional $39 fee to pay with your refund feels extra gross.
Date published: 2023-03-05
Rated 1 out of 5 by from Turbo tax is a rip off The way You guys charge is stealing don't show total until after credit card is charged. I did not ask for turbotax premium but it automatically charged me for it.
Date published: 2023-03-05
Rated 3 out of 5 by from Overall good but need improvements I have been using TurboTax for years. Overall it's smooth and great, but 2 issues I have consistently encountered are pretty annoying, especially for the software version (Mac): 1. Cannot change font size! If I want bigger texts, I have to scale my monitor, which is very annoying as I need normal size monitor to look up related info. I just need bigger texts in the TT window! 2. Importing forms from Chase website NEVER works! I bank with Chase and every year I have many different 1099 forms that need to be typed into TT. Automatic importing is really a great function to use, but it does not work with chase! Along my trials, I have met almost all possible problems: freezing, cannot login, TT crash, etc. Fix it!!!
Date published: 2023-03-05
Rated 5 out of 5 by from Always great Smooth and easy but informed service. Thank you. So much.
Date published: 2023-03-05
Rated 5 out of 5 by from So easy So easy and stress free. We will definitely be using this for our future taxes.
Date published: 2023-03-05
Rated 5 out of 5 by from Fast, Simple, and Informative When I was unsure of what to add or not add, the help button answered all my questions.
Date published: 2023-03-05
All TurboTax® Offerings Reviews - Page 7436