TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Not always 1. Twice I asked for and got human help. The techs knew more about computers, less about taxes, but they tried to help. 2. I wanted to know why my vision of what I owed, and TurboTax's vision, were different. I had written an explanation of my situation, and why I shouldn't be charged a penalty for insufficient withholding. TurboTax said I wouldn't be charged any penalty, wouldn't say why, and wouldn't give me access to my essay.
Date published: 2023-03-09
Rated 5 out of 5 by from Amber was awesome! Very quick and professional service! Amber was very friendly and answered all my questions. I would definately request her for next year!!
Date published: 2023-03-09
Rated 2 out of 5 by from Hidden charges galore Every step of the way there is another hidden charge and if you don’t remove them they just stay on. I feel sorry for the more naive people falling prey to these predatory tactics.
Date published: 2023-03-09
Rated 4 out of 5 by from Turbo Tax works for me I feel comfortable that everything gets covered during the process'
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax Team is Awesome Everyone I spoke with was very knowledgeable, patient and kind. The team was very prepared for my tax situation and addressed all my concerns
Date published: 2023-03-09
Rated 5 out of 5 by from It's a good thing this is easy! I don't mind doing these taxes thanks to Turbo tax. I know that if and when I need help, it's there for me. I had to use live help and they are really good!
Date published: 2023-03-09
Rated 4 out of 5 by from TuboTax is long, drawn out and complicated I get so tired of duplicate questions and it going back and forth. My credit uion isn’t listed so I have to take pictures of forms and then have to still fill in the information that is on the form. I’m questioned about information provided by the government on the 1099-R. How am I supposed to know what goes there if TT and the US Gov don’t know!!
Date published: 2023-03-09
Rated 5 out of 5 by from Good customer service Took the time to help me with a problem I’ve had for a while.
Date published: 2023-03-09
Rated 5 out of 5 by from simple and easy to use quick and easy. easy to understand instructions. good explanations
Date published: 2023-03-09
Rated 5 out of 5 by from Wow! SO easy and it was FREE! I can't believe I have been paying a CPA every year to do my simple taxes. This was so easy and free! I will use Turbo Tax every year, moving forward!
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7434
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not always 1. Twice I asked for and got human help. The techs knew more about computers, less about taxes, but they tried to help. 2. I wanted to know why my vision of what I owed, and TurboTax's vision, were different. I had written an explanation of my situation, and why I shouldn't be charged a penalty for insufficient withholding. TurboTax said I wouldn't be charged any penalty, wouldn't say why, and wouldn't give me access to my essay.
Date published: 2023-03-09
Rated 5 out of 5 by from Amber was awesome! Very quick and professional service! Amber was very friendly and answered all my questions. I would definately request her for next year!!
Date published: 2023-03-09
Rated 2 out of 5 by from Hidden charges galore Every step of the way there is another hidden charge and if you don’t remove them they just stay on. I feel sorry for the more naive people falling prey to these predatory tactics.
Date published: 2023-03-09
Rated 4 out of 5 by from Turbo Tax works for me I feel comfortable that everything gets covered during the process'
Date published: 2023-03-09
Rated 5 out of 5 by from Turbo Tax Team is Awesome Everyone I spoke with was very knowledgeable, patient and kind. The team was very prepared for my tax situation and addressed all my concerns
Date published: 2023-03-09
Rated 5 out of 5 by from It's a good thing this is easy! I don't mind doing these taxes thanks to Turbo tax. I know that if and when I need help, it's there for me. I had to use live help and they are really good!
Date published: 2023-03-09
Rated 4 out of 5 by from TuboTax is long, drawn out and complicated I get so tired of duplicate questions and it going back and forth. My credit uion isn’t listed so I have to take pictures of forms and then have to still fill in the information that is on the form. I’m questioned about information provided by the government on the 1099-R. How am I supposed to know what goes there if TT and the US Gov don’t know!!
Date published: 2023-03-09
Rated 5 out of 5 by from Good customer service Took the time to help me with a problem I’ve had for a while.
Date published: 2023-03-09
Rated 5 out of 5 by from simple and easy to use quick and easy. easy to understand instructions. good explanations
Date published: 2023-03-09
Rated 5 out of 5 by from Wow! SO easy and it was FREE! I can't believe I have been paying a CPA every year to do my simple taxes. This was so easy and free! I will use Turbo Tax every year, moving forward!
Date published: 2023-03-09
All TurboTax® Offerings Reviews - Page 7434