TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Inconsistent and hidden pricing, questionable The pricing is more and more inconsistent every year -- why is it $47 at Target, $55 at BestBuy, and $80 direct from Intuit for the same downloadable version? There's little fees and upcharges: Oh you bought Deluxe "Federal+State", but you didn't get the "with 1 free state" version? That's an additional $39.99... You want to efile state? Another $24.99... Why not throw in our 'Audit Defense' which promises the moon for only $45? You want to import your financial data w/ the downloaded version of the software? You need to log in to an Intuit account and let Intuit be the conduit to your financial institution (previously it was more of a direct connect from the program on your computer to your financial institution, no Intuit intermediary required). On top of this my confidence that it's doing a good job grows less and less every year. I've been using this software since the mid-90s and so many random little questions pop-up about some obscure box or form... I'm a typical W2 earner, I don't do investments, no virtual money, all my savings are in US bank and my retirement accounts... why am I being told to select Yes or No for Box 7K on some form with a 5 digit number? ...but you're trapped with them unless you want the expense and hassle of a human tax preparer or trying to convert file formats to one of the competitive providers. I dread the day they force it ALL to be via their online system, with no option to run the application locally on your own computer... at least today I feel like maybe my information isn't being blasted into their servers (though it probably is).
Date published: 2023-03-06
Rated 5 out of 5 by from Perfect Service I couldn't have done my taxes without it. Saved my time and sanity.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome! I have used Turbo Tax for the past several years. It is very user friendly, efficient and makes me feel secure in filing my return.
Date published: 2023-03-06
Rated 5 out of 5 by from Great tax program It went very smoothly overall. I recommend this program to others looking to skip a cpa. Thank you.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great easy to follow instructions .step by step by step by step by step
Date published: 2023-03-06
Rated 3 out of 5 by from Has not improved much over last 17 years Tons of results with zero explanation - how do I optimize return if I do not understand WHY certain credits and deductions are disallowed. K-1 entries are still extremely poorly explained and left to me to decipher. AMT, QBI, other advanced features - zero clarity. I am not accountant. If I was, I would not have been using this product in the first place. Every year I hope the product will inch up in usability, but it seems to be frozen in time.
Date published: 2023-03-06
Rated 1 out of 5 by from Worst time with Turbo Tax in over 30 Years. Multiple agents attempted to help me. They were never able to help me get my federal return accepted when nothing looked wrong. Including bringing 2021 up on IRS.Gov to show the correct AGI for 2021. All they could say was I had to mail my return. This year I have a significant return compared to the amount I owed last year. I feel Turbo Tax owes me. Comments: For multiple states there should be a restriction that makes you do non- resident states first. (2) - before filling in errors on review contact Turbo Tax Support. I had one agent pass info I had given her onto a group of agents. She told me I should be and agent.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome I had a live online chat with an expert and it was very helpful!
Date published: 2023-03-06
Rated 5 out of 5 by from Awesome Was great. Very easy to use. This was my 5th year and will no be my last
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome Have experts to help and helped me out with my taxes refund
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7433
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Inconsistent and hidden pricing, questionable The pricing is more and more inconsistent every year -- why is it $47 at Target, $55 at BestBuy, and $80 direct from Intuit for the same downloadable version? There's little fees and upcharges: Oh you bought Deluxe "Federal+State", but you didn't get the "with 1 free state" version? That's an additional $39.99... You want to efile state? Another $24.99... Why not throw in our 'Audit Defense' which promises the moon for only $45? You want to import your financial data w/ the downloaded version of the software? You need to log in to an Intuit account and let Intuit be the conduit to your financial institution (previously it was more of a direct connect from the program on your computer to your financial institution, no Intuit intermediary required). On top of this my confidence that it's doing a good job grows less and less every year. I've been using this software since the mid-90s and so many random little questions pop-up about some obscure box or form... I'm a typical W2 earner, I don't do investments, no virtual money, all my savings are in US bank and my retirement accounts... why am I being told to select Yes or No for Box 7K on some form with a 5 digit number? ...but you're trapped with them unless you want the expense and hassle of a human tax preparer or trying to convert file formats to one of the competitive providers. I dread the day they force it ALL to be via their online system, with no option to run the application locally on your own computer... at least today I feel like maybe my information isn't being blasted into their servers (though it probably is).
Date published: 2023-03-06
Rated 5 out of 5 by from Perfect Service I couldn't have done my taxes without it. Saved my time and sanity.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome! I have used Turbo Tax for the past several years. It is very user friendly, efficient and makes me feel secure in filing my return.
Date published: 2023-03-06
Rated 5 out of 5 by from Great tax program It went very smoothly overall. I recommend this program to others looking to skip a cpa. Thank you.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is great easy to follow instructions .step by step by step by step by step
Date published: 2023-03-06
Rated 3 out of 5 by from Has not improved much over last 17 years Tons of results with zero explanation - how do I optimize return if I do not understand WHY certain credits and deductions are disallowed. K-1 entries are still extremely poorly explained and left to me to decipher. AMT, QBI, other advanced features - zero clarity. I am not accountant. If I was, I would not have been using this product in the first place. Every year I hope the product will inch up in usability, but it seems to be frozen in time.
Date published: 2023-03-06
Rated 1 out of 5 by from Worst time with Turbo Tax in over 30 Years. Multiple agents attempted to help me. They were never able to help me get my federal return accepted when nothing looked wrong. Including bringing 2021 up on IRS.Gov to show the correct AGI for 2021. All they could say was I had to mail my return. This year I have a significant return compared to the amount I owed last year. I feel Turbo Tax owes me. Comments: For multiple states there should be a restriction that makes you do non- resident states first. (2) - before filling in errors on review contact Turbo Tax Support. I had one agent pass info I had given her onto a group of agents. She told me I should be and agent.
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome I had a live online chat with an expert and it was very helpful!
Date published: 2023-03-06
Rated 5 out of 5 by from Awesome Was great. Very easy to use. This was my 5th year and will no be my last
Date published: 2023-03-06
Rated 5 out of 5 by from Turbo Tax is awesome Have experts to help and helped me out with my taxes refund
Date published: 2023-03-06
All TurboTax® Offerings Reviews - Page 7433